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Customer Experience Software - Page 4

322 software options

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CallFinder

4.7
(11)

Speech analytics tool for small to midsize businesses

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CallFinder's automated quality monitoring solution delivers key insights into the CX using sentiment analytics, and insights into occurrences of silence and overtalk. Use these insights to train agents to deliver exceptional customer experiences every time.

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Q One

4.7
(10)

All-in-one market research & consumer insight platform

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Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace.

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Moxtra

4.2
(13)

Your Client Portal, Your OneStop Digital Experience.

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Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business.

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LiveCaller

5.0
(2)

Live chat and customer communications management software

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LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

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OSI Feedback

(0)

Real-time customer feedback & experience management

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OSI Feedback from Omnistar is a customer feedback & experience management platform that enables users to get real-time customer feedback using a simple one question email survey. Determine who the most loyal customers are and ask customers how likely they would be to refer others to the business.

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Octane AI

(0)

Conversational AI platform for Shopify merchants

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Octane AI is an eCommerce solution designed to help Shopify and Shopify Plus merchants collect buyers’ insights to personalize cross-channel experiences. Administrators can capture the attention of visitors by allowing them to opt-in for email, SMS, and Facebook marketing campaigns via on-site pop-ups.

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Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

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Retently

5.0
(24)

Net Promoter Score & customer feedback collection

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Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

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Qmatic

(0)

Customer journey management solution

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Improve your customers’ experience by minimizing wait time and always keeping visitors informed about the queuing situation via screens, Mobile Tickets, or Messaging Service. Gather data to get Business Intelligence insights.

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Facelift Cloud

4.4
(68)

Multi-channel social media marketing

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Facelift Cloud is an online social media marketing solution which integrates with social networks including Facebook, Instagram, LinkedIn, Twitter, Wordpress, and more, to facilitate the creation, management, publishing, and tracking of online marketing campaigns.

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Jahia

4.3
(4)

Digital experience and content management platform

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Jahia helps businesses manage website and application development projects by creating digital frameworks for delivering a personalized customer journey. The content management system lets users create, edit, review, and publish structured and unstructured content and manage web pages, SEO & more.

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Wix Answers

4.6
(21)

The only platform with all support channels in one place.

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Wix Answers combines a knowledge base, call center, ticketing and live chat providing one continuous timeline for the agents, and consistent, seamless customer experience for the end-users.

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Five9

4.2
(387)

Cloud contact and call center software

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With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history.

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CXInfinity

(0)

Contact Center, Credit Union, Banking, Healthcare, Retail

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CxInfinity is a Digital Customer Engagement Platform with experience for 11 years with 150+ deployments & 98.7% customer retention rate.

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Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

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Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

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SurveyMonkey

4.6
(8,3k)

A market-leading survey platform.

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Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

Learn more at surveymonkey.com

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Salesforce Service Cloud

4.4
(513)

Customer Service & Field Service Management Solutions

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Use Salesforce Service Cloud's knowledge management, online communities, live chat and social customer support features to improve your customer's experience.

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Bookafy

4.7
(131)

Free online appointment booking software

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Differentiated by design, Bookafy is a beautiful online appointment scheduling platform to give your customers the best booking experience.

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Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

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Create decision tree driven interactive guides that integrate with your CRM & help improve customer experience while reducing cost.

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Preferred Patron Loyalty

4.9
(83)

Loyalty marketing and gift card management

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amoCRM

4.5
(133)

Messenger-based sales tool for SMBs and entrepreneurs

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Building a connection with your customers is easier with amoCRM. Enhance and automate your content strategy and promotions to reach your target audiences better. Your sales team will deliver better customer experience with this messenger-based sales solution, built for SMBs and entrepreneurs.

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Whatfix

4.7
(58)

Accelerate Digital Adoption

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Whatfix augments your customer experience with personalised onboarding & help and lets you optimise all your interactions with users for maximum effectiveness

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Kayako

4.0
(158)

Unified customer service platform

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Kayako - Customer Experience Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base.

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Method CRM

4.2
(83)

The #1 rated CRM for QuickBooks Desktop and Online users

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Manage beyond your team and use Method:CRM to provide world-class customer service. Gain a 360-degree view of your customers and provide them with the best experience possible with our online portals.

Read more about Method CRM