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Customer Experience Software - Page 4

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Creatio CRM logo
4.8
119

Boost marketing, sales and service performance!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Creatio CRM users   
avatar
avatar
avatar
+15
I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.
Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.
Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.
We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.
If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well.
Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
The mobile application was only slightly difficult to get used to navigating, but there was a lot of customization on the implementation end.
Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential.
Bpm'online Studio - Great tool to improve process implementation and easy to use.
The system is versatile and intuitive, which makes it a perfect fit for our company.
Creatio - great product - really flexible - great customer service.
First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools.
A highly recommended solution for customer-centric businesses.
Thanks to its low-code development tools, we are able to create new tailor-made solutions on.
Excellent pricing and incredibly simple license management.
With the help of the bpm’online system we are now able to record, store, and organize all the data that we had. In addition, during the integration process the data was deduplicated and cleaned.
I really like this platform because it has allowed me to automate and streamline customer service processes, as well as efficiently manage all activities related to my clients.
I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.
Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.
Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.
We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.
If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well.
Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
The mobile application was only slightly difficult to get used to navigating, but there was a lot of customization on the implementation end.
Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential.
Bpm'online Studio - Great tool to improve process implementation and easy to use.
The system is versatile and intuitive, which makes it a perfect fit for our company.
Creatio - great product - really flexible - great customer service.
First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools.
A highly recommended solution for customer-centric businesses.
Thanks to its low-code development tools, we are able to create new tailor-made solutions on.
Excellent pricing and incredibly simple license management.
With the help of the bpm’online system we are now able to record, store, and organize all the data that we had. In addition, during the integration process the data was deduplicated and cleaned.
I really like this platform because it has allowed me to automate and streamline customer service processes, as well as efficiently manage all activities related to my clients.
I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.
Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.
Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.
We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.
If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well.
Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
The mobile application was only slightly difficult to get used to navigating, but there was a lot of customization on the implementation end.
Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential.
Bpm'online Studio - Great tool to improve process implementation and easy to use.
The system is versatile and intuitive, which makes it a perfect fit for our company.
Creatio - great product - really flexible - great customer service.
First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools.
A highly recommended solution for customer-centric businesses.
Thanks to its low-code development tools, we are able to create new tailor-made solutions on.
Excellent pricing and incredibly simple license management.
With the help of the bpm’online system we are now able to record, store, and organize all the data that we had. In addition, during the integration process the data was deduplicated and cleaned.
I really like this platform because it has allowed me to automate and streamline customer service processes, as well as efficiently manage all activities related to my clients.
Crewhu logo
4.9
98

Web-based employee engagement and customer satisfaction tool

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Crewhu users   
avatar
+13
I am impressed by how well it drives good behavior and how simple the mechanism is to award points and to cash them in. Nothing about it is onerous to use.
Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite.
Overall it's been a great tool for building culture around our office and being able to reward employees for good work.
We just hate to see sad face reviews, so we treat even mistakes as actionable items.
CrewHu has been great at rewarding co-workers for helping me out. The immediate feedback plus monetary value makes it easier to ask them for help in the future.
I don't like that we don't have a MFA or 2FA login option, this is a bit insecure in the current IT climate.
We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job.
I have found that trying to do the competitions set up can be a bit difficult. It took some time, but then I was able to figure it out.
This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick.
My favorite option from our prizes is the opportunity to purchase lunch for the whole team, who doesn't love a free lunch??! I definitely recommend CrewHu.
CrewHu allowed us to make it fun and challenging for the guys, even after a few years of use they still like the competitive aspect to see who is going to win the contests this week.
Easy to use, great for rewards internally when someone does a great job, great for tracking client feedback.
One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up.
This is a moral booster, helps us to be sure our customer service is exceptional, and helps our technicians to know they are doing a great job.
This software is easy to use and encourages your coworkers and teammates to make positive contributions to the company culture.
Their team helped me build an intergration into our PSA (syncro) and it works like a charm.
I am impressed by how well it drives good behavior and how simple the mechanism is to award points and to cash them in. Nothing about it is onerous to use.
Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite.
Overall it's been a great tool for building culture around our office and being able to reward employees for good work.
We just hate to see sad face reviews, so we treat even mistakes as actionable items.
CrewHu has been great at rewarding co-workers for helping me out. The immediate feedback plus monetary value makes it easier to ask them for help in the future.
I don't like that we don't have a MFA or 2FA login option, this is a bit insecure in the current IT climate.
We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job.
I have found that trying to do the competitions set up can be a bit difficult. It took some time, but then I was able to figure it out.
This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick.
My favorite option from our prizes is the opportunity to purchase lunch for the whole team, who doesn't love a free lunch??! I definitely recommend CrewHu.
CrewHu allowed us to make it fun and challenging for the guys, even after a few years of use they still like the competitive aspect to see who is going to win the contests this week.
Easy to use, great for rewards internally when someone does a great job, great for tracking client feedback.
One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up.
This is a moral booster, helps us to be sure our customer service is exceptional, and helps our technicians to know they are doing a great job.
This software is easy to use and encourages your coworkers and teammates to make positive contributions to the company culture.
Their team helped me build an intergration into our PSA (syncro) and it works like a charm.
I am impressed by how well it drives good behavior and how simple the mechanism is to award points and to cash them in. Nothing about it is onerous to use.
Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite.
Overall it's been a great tool for building culture around our office and being able to reward employees for good work.
We just hate to see sad face reviews, so we treat even mistakes as actionable items.
CrewHu has been great at rewarding co-workers for helping me out. The immediate feedback plus monetary value makes it easier to ask them for help in the future.
I don't like that we don't have a MFA or 2FA login option, this is a bit insecure in the current IT climate.
We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job.
I have found that trying to do the competitions set up can be a bit difficult. It took some time, but then I was able to figure it out.
This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick.
My favorite option from our prizes is the opportunity to purchase lunch for the whole team, who doesn't love a free lunch??! I definitely recommend CrewHu.
CrewHu allowed us to make it fun and challenging for the guys, even after a few years of use they still like the competitive aspect to see who is going to win the contests this week.
Easy to use, great for rewards internally when someone does a great job, great for tracking client feedback.
One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up.
This is a moral booster, helps us to be sure our customer service is exceptional, and helps our technicians to know they are doing a great job.
This software is easy to use and encourages your coworkers and teammates to make positive contributions to the company culture.
Their team helped me build an intergration into our PSA (syncro) and it works like a charm.
SAP Customer Experience logo
4.2
243

Enterprise CRM software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.8
    Features
    4.2
    Customer support
    4.1
Pros and Cons from SAP Customer Experience users   
avatar
avatar
avatar
+15
SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.
The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.
It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.
UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.
This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.
Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.
It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.
Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems.
The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.
Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar.
The CMMS application is good for parts tracking and that is about all.
This makes the learning curve easy but can create some frustration.
For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically.
Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity.
SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better.
The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.
SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.
The selection criteria for these two agencies have been most respected for many years. The business tooling is very extensive and business users find the merchandising tools quite intuitive.
SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.
The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.
It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.
UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.
This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.
Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.
It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.
Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems.
The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.
Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar.
The CMMS application is good for parts tracking and that is about all.
This makes the learning curve easy but can create some frustration.
For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically.
Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity.
SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better.
The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.
SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.
The selection criteria for these two agencies have been most respected for many years. The business tooling is very extensive and business users find the merchandising tools quite intuitive.
SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.
The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.
It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.
UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.
This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.
Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.
It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.
Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems.
The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.
Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar.
The CMMS application is good for parts tracking and that is about all.
This makes the learning curve easy but can create some frustration.
For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically.
Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity.
SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better.
The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.
SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.
The selection criteria for these two agencies have been most respected for many years. The business tooling is very extensive and business users find the merchandising tools quite intuitive.
Bright Pattern logo
4.8
104

Cloud Contact Center Software with Embedded AI

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Bright Pattern users   
avatar
avatar
+15
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.