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Customer Success Software with Health Score (2026)

Last updated: April 2026

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Why is health score important for customer success software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

A health score provides a quick overview of client status, predicts churn or renewal, aids in time management and prioritization, and supports daily planning by highlighting which customers need attention. Of the 82 reviewers who rated health score, 94% rated this feature as important or highly important.

Key features of customer success software based on insights from 551 verified reviews

Customer Management: Reviewers value the ability to centralize customer data, streamline communication, and gain insights into customer needs and activities. 97% of reviewers rated this feature as important or highly important.
Customer Engagement: Reviewers appreciate features that facilitate active customer involvement, fostering loyalty, and providing valuable feedback for product development. 93% of reviewers rated this feature as important or highly important.
Task Management: Users find task management crucial for organizing and prioritizing tasks, improving project oversight, and ensuring timely completion. 91% of reviewers rated this feature as important or highly important.
Reporting/Analytics: Reviewers emphasize the utility of customizable reporting and analytics for informed decision-making and tracking key performance metrics. 91% of reviewers rated this feature as important or highly important.
Activity Tracking: Reviewers highlight the benefits of tracking activities to monitor performance, optimize strategies, and ensure consistent customer interactions. 89% of reviewers rated this feature as important or highly important.