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NPS Software with Collaboration Tools (2026)

Last updated: April 2026

NPS Software Key Features

    Based on 352 user opinions, we identified 6 features that are important for any product in NPS Software

  • Reporting/Analytics

    View and track pertinent metrics

    Average user rating

    4.4

  • NPS Survey Structure

    Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

    Average user rating

    4.7

  • Third-Party Integrations

    Set up connections to third-party platforms to improve business processes

    Average user rating

    4.5

  • Surveys & Feedback

    Gauge satisfaction and receive information for improvement and success

    Average user rating

    4.8

  • Customizable Questions

    Tailored or customizable questions for more targeted and relevant data collection

    Average user rating

    4.7

  • Multi-Language

    Manage and support multiple languages

    Average user rating

    4.3
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41 software options

SurveyMonkey logo
Category Leaders

Online survey and feedback collection platform

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Automate your Net Promoter Score® (NPS) program with SurveyMonkey so you can spend more time acting on the customer insights and identifying promoters and detractors. Start capturing NPS in a matter of hours with a benchmarkable template that helps you see how you stack up.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

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Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Typeform logo

Interactive form builder for data collection

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Collect NPS scores easily then turn feedback into action quickly with automatic score calculation, follow-ups, and real-time results.

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Users also considered
CustomerHero logo
Category Leaders

Online survey creator and feedback collection

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Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
XM for Customer Experience logo
Category Leaders

Customer experience management (CXM) platform

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Measure and improve your NPS with intuitive, omnichannel surveys and the world's most advanced, AI-driven CX platform.

Read more about XM for Customer Experience

Users also considered
Alchemer logo
Category Leaders

Customer experience management and online survey platform

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The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

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Users also considered
forms.app logo

Online form builder software

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Online form builder application that helps businesses create professional-looking online forms and NPS surveys effortlessly.

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Users also considered
Flex Surveys logo

Employee Engagement Survey solution that saves time & money.

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Drive a high-performance culture with our Net Promoter Score (NPS), designed to enhance customer loyalty and satisfaction through targeted feedback.

NPS provides a clear perspective on customer sentiment by capturing insights from a wide range of stakeholders.

Read more about Flex Surveys

Users also considered
SmartSurvey logo

Online survey & questionnaire tool

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SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.

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SurveyLab logo

Survey software and questionnaire tool

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SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics.

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Zonka Feedback logo
Category Leaders

Turn feedback into intelligence, action, and growth

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Zonka Feedback is an AI-powered Customer Feedback & Intelligence platform to collect, analyze, and act on customer feedback—improving experiences, boosting loyalty, and driving business growth.

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Users also considered
Delighted logo

Cloud-based customer and employee experience platform

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

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Users also considered
Spark Chart logo

Survey software for business consultants and leaders

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Spark Chart is an Australian survey software solution with 24 x 7 expert support and advice. Data can be stored in Australia. Features include customizable surveys and branding, ready-made templates, comprehensive deployment options, conditional logic and powerful reporting analytics & sharing.

Read more about Spark Chart

Users also considered
Customerly logo

AI-first customer service: Automate, engage, and retain cust

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Customerly is the first-in-class AI customer service platform that combines advanced automation, NPS & CSAT surveys, and email marketing. With customizable workflows and intent-based AI Agents, it helps SaaS companies automate support, engage customers, and drive retention effortlessly.

Read more about Customerly

Users also considered
InputKit logo

InputKit, the best tool for an incredible experience.

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InputKit's mission is to help companies stand out from the competition by developing innovative software solutions.

With InputKit, get authentic feedback from your customers and employees to continoulsy improve your serivces. This will help you deliver the best experience possible!

Read more about InputKit

Users also considered
Questback logo

Experience Management

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Questback is an Experience Management platform solving customer experience with branded NPS surveys.

Their mission to make organizations smarter by acting on feedback from their key stakeholders! As a Nordic leader in experience management solutions we serve customers in the Nordics and the rest o

Read more about Questback

Users also considered
ReviewInc logo

Reputation management and customer experience software unite

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Retently logo

Net Promoter Score & customer feedback collection

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Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

Read more about Retently

Users also considered
zenloop logo

Collect, Analyze & Act on Customer Feedback

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zenloop offers a Customer Experience Action Management Platform. The solution allows businesses to collect, analyze, and automatically translate customers’ insights into impactful initiatives. zenloop closes the gap between feedback and action that leads to a perfect customer journey.

Read more about zenloop

Users also considered
SurveyJS logo

JavaScript Form Builder — Simplify forms. Secure your data.

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SurveyJS is a product family of client-side UI components that simplify data collection in your JavaScript application. Create and style dynamic JSON-based forms using a self-hosted form builder that features a CSS theme editor and GUI for conditional rules and form branching.

Read more about SurveyJS

Users also considered
Medallia Experience Cloud logo

The pioneer and market leader in Experience Management

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Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years.

Read more about Medallia Experience Cloud

Users also considered
Customer Thermometer logo

Actionable feedback for customer-obsessed businesses.

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Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!

Read more about Customer Thermometer

Users also considered
Chattermill logo

Customer feedback analysis software

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Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

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Users also considered
Qualaroo logo

Powerful Survey And Feedback Management Tool

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Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected.

Read more about Qualaroo

Users also considered
Case Status logo

Connect clients. Automate flows. Grow your Firm

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For law companies who are concerned about client happiness, Case Status is the best client service software. Our top-of-the-line mobile application gives clients all the information they require to know what is happening with their case, the next steps, and offers a productive contact channel.

Read more about Case Status

Users also considered