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Social CRM Tools Software with Content Management (2026)

Last updated: April 2026

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Key features of Social CRM Tools Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Social Media Integration: Users highlight the convenience of managing multiple social media platforms in one place, streamlining digital prospecting and engagement. 96% of reviewers rated this feature as important or highly important.
  • Social Media Monitoring: Reviewers emphasize the ability to track brand mentions and industry discussions, aiding in real-time engagement and reputation management. 95% of reviewers rated this feature as important or highly important.
  • Lead Capture: Users appreciate the efficient lead generation and customization options, including automated notifications and targeted drip campaigns. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers value comprehensive and customizable reports that provide insights into social media performance and help optimize strategies. 91% of reviewers rated this feature as important or highly important.
  • Contact Database: Users note the ease of centralizing and maintaining contact information, with features for importing, exporting, and managing detailed records. 86% of reviewers rated this feature as important or highly important.
  • Contact Management: Reviewers highlight the organizational capabilities, such as tagging, custom fields, and omnichannel communication, for effective contact tracking and engagement. 82% of reviewers rated this feature as important or highly important.
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30 software options

Zoho CRM logo
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LiveAgent logo
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LiveAgent is a customer service and social CRM solution for companies. It helps businesses manage customer communication and social media interactions from a single platform. LiveAgent is a leader in delivering seamless customer experiences.

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Agorapulse logo
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Agorapulse is a social media management tool to find and categorize the most vocal followers, retrieve conversation history & team notes on followers.

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Bitrix24 logo

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Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

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Sprout Social logo
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Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

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SocialPilot logo

Social Media Scheduling & Analytics Tool for SMBs & Agencies

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SocialPilot is a social media marketing management solution for social media professionals & digital agencies, offering automated post scheduling, team & client collaboration, analytics & reporting, social inbox, content curation and so much more with a free 14-day trial.

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Thryv logo
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Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

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Lyfpit is the social media automation and growth hacking platform created by marketers for marketers

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Breakcold is a new type of sales CRM: a social selling CRM that integrates with LinkedIn and Twitter. By leveraging social media, you can accelerate your sales pipeline and close deals faster.

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Sendible logo
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The Sendible platform brings all your social networks together into a centralised hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time!

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SugarCRM logo

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SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations.
Ideal for B2B medium to large-sized companies.

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Oktopost logo

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Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack.

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Re:amaze logo

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mLabs logo

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mLabs is a social media management solution that makes it possible to create professionally designed posts for Instagram, Facebook, Twitter, Youtube, LinkedIn, and other networks. It lets users set the day and time for each post to maximize engagement. Available in English, Portuguese, and Spanish.

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Sprinklr logo

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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Locobuzz provides a full suite of digital customer experience management solutions for businesses. It is a SaaS platform that leverages artificial intelligence, machine learning, and big data analytics to solve all aspects of marketing automation.

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Jive's Interactive Intranet unites your people, information and content in a single hub for getting work done. It's a secure out-of-the-box solution for company communications, collaboration, knowledge-sharing, with an engaging user experience that drives adoption and productivity.

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charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

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Saleoid logo

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Saleoid is the Best CRM Software for startups, agencies & SMBs an all-in-one platform to generate leads, manage sales, run marketing, and handle billing in one connected system. Starts at $5/month (2-year plan).

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yawave logo

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yawave is a user interaction suite which can be easily integrated via embed code or plugins. It promotes lead generation, fan engagement, content efficiency, awareness and customer experience.

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