BOSSDesk Reviews

BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.

Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.

Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken

Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.

Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.

This application is very intuitive and very customizable.

The Role options, but those are currently being worked on to increase the flexibility in that feature.

That now they have the web based version, which we are in the process of upgrading. Also, the service catalogs, routing rules, reports, and the way to mage all the settings, is way easier than before.

I didn't like the reporting system. I had to contact support, if I wouldn't be able to create my SQL queries.

Superior customer service along with a solid, well-supported application

They need to improve their communication of new features and functions.

Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

We had to create a few reports on our own, but that will be true with any system.

Customer support is fantastic. They are quick and usually resolve issues very quickly.

Nothing comes to mind with this with me not liking this product. All is great.

I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive

very basic input, needs more additions. for example project management, incident manage, and change management.

The software does exactly what we need. Great ticketing system, combined with very good inventory control tools. Very robust reporting. My favorite aspect of working with BOSS is the fact that they remain flexible in adding features and functionality based in customer feedback and do so relatively quickly.

Have no concerns - it meets our needs perfectly.

Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

The software is customer and user friendly and love the fact that custom fields can be added. I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.

Helpdesk ticketing, inventory, reporting

SQL process does get pretty intensive and can tend to eat up a lot of resources.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

I wish that it's speed was a little better, that might be partially due to the VM that it's on and I plan on bumping it up when I have resources available.

I like how easy this software is to use. Not only for the administrators, but the end users as well.

I am currently satisfied with how the software is working, it has met our needs allowing the IT department to provide services to the other departments.

I am satisfied with the BOSS ticketing system, asset management, and ease of use. We have begun using electronic forms and it has made our every day work life a lot easier.

Have no cons - it meets our needs perfectly.

No pros were added to this review

No cons were added to this review

Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers.

Customization and organization

At times it the UI could seem a bit crowded.

very good features out of the box for the price

a little bit of a learning curve at first figuring out where things are to customize

When used correctly trends can be tracked.

Not sure at this time. Maybe more user friendly

the alerts system is really good. The dashboard is adaptive. the overall performance of BossDesk is also good.

The refresh problem is there. I find it little frustrating.

Managed work flows. Automated ticket routing. Easier visibility to work flows, accountability, and assets.

Only how ready your organization is to accept any change but that is not a failing of the software.

User interface is very friendly and easy to navigate. Able to use single sign-on which is a plus.

Unable to use logic for their forms which I would like to see further down the road

This product works pretty well and is very easy to configure and maintain.

The user interface used to look a little outdated in their previous versions, but their latest version looks a lot better.