BOSSDesk Reviews - Pros & Cons, Ratings & more

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BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

BOSSDesk

Android

Linux

Web-based

Windows

iPad

iPhone

Director of Information Technology

The portability and mobility of the platform are outstanding. The tools are integrated seamlessly.

Director ITS

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.

Network Systems Specialist

BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

IT Director

Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application.

Application Manager

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

Senior Support Technician

Overall I am very happy, and think it's a great way to manage a help desk ticketing system.

IT Service Desk Manager

Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Cyber Security Administrator

I am most impressed with the ability to handle change management processes.

TS Manager

The application is super easy to use, easy to customize and they are always available to assist with any issues.

IT Intern

It's a great way to organize and keep track of all my work. I also LOVE the knowledge base feature.

Help Desk Supervisor

The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.

Client Services Lead

Cost friendly and efficient application for helpdesk and asset management.

Office Assistant 

I like how easy this software is to use. Not only for the administrators, but the end users as well.

IT Operations Manager

Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.

Senior Systems Analyst

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.

Service Desk Manager

BOSSDesk a win/win cost effective service desk management system.

Application Support manager

Explore the SQL code exposed in their reports in order to build your own reports.

Business Analyst Supervisor

The settings screen is a bit busy and it can be difficult to find certain configuration items.

Spiceworks Cloud Help Desk

Trackit 

InhouseDelivery

I have a very positive experience with BOSSDesk & their support staff. I see us continuing to utilize the software well into the future.

BOSSDesk - Great Product

Great Product!

Wonderful! Great product, amazing staff. We have had nothing but good experiences.

Great software!

They have exceptional customer service, are quick to respond, and overall extremely attentive.

Henry County BOC BOSSDesk Survey

Exceptional.  There is always something new to learn and make it adapt to my day-to-day needs.

Best Tech Support Solution

BOSSDesk Review

BOSSDesk a win/win cost effective service desk management system

BOSSDESK II

Overall I am very happy, and think it's a great way to manage a help desk ticketing system. 

I love BOSS Desk! 

Its been great. Support is responsive and since they are a smaller company they care about each client

Good solid ticketing and asset management

Review

The product has been in our portfolio for approximately 10 years and I would not change it out for another solution.

outstanding price for Service Desk solution

Best ITSM Platform for the pricing

We have had great success with this product.

BOSSDesk is one of the best.

From the time we started till now the company has been great to work with. I have even had the [SENSITIVE CONTENT] of the company reach out to me and ask how they were doing. They are very open to hearing from the customer and treat you like family. 

Boss Desk

We use BossDesk for our helpdesk solution as well as Asset Management as well as  Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy. 

BossDesk

BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease 

Latest Version Soars!

Excellent Software 

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution.  All of our information was easily migrated forward as we needed to make organizational changes.  The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Awesome product and support team for automating and streamlining your service desk.

Decent Ticketing and Asset management system

My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion. 

No programming knowledge No problem

Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket  can update  anytime, anywhere .

Products Capabilities

Great!!!

It is simple to place work orders and look at history by customer.

We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones,  web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

BOSSDesk Reviews

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126 reviews