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Brand Embassy
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Customer Service Software
Table of Contents
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Brand Embassy - 2026 Pricing, Features, Reviews & Alternatives
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Brand Embassy overview
What is Brand Embassy?
Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.
Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.
As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.
Key benefits of using Brand Embassy
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening
Starting price
per month
Alternatives
with better value for money
Brand Embassy’s user interface
Brand Embassy reviews
Overall rating
5.0
/5
1
Positive reviews
100
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- Value for money
- Ease of use
- Features
- Customer support
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Brand Embassy's features
Features rating:
Brand Embassy alternatives
Brand Embassy
Starting from
29
/user
Per month
Freshdesk
Starting from
19
Per month
Zoho Desk
Starting from
20
Per month
Salesforce Sales Cloud
Starting from
25
Per month
Brand Embassy pricing
Value for money rating:
Starting from
29
/user
Per month
User opinions about Brand Embassy price and value
Value for money rating:
Brand Embassy integrations (10)
Brand Embassy support options
Typical customers
Platforms supported
Support options
Training options
Brand Embassy FAQs
Brand Embassy has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Brand Embassy?
Brand Embassy has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Brand Embassy support?
Brand Embassy supports the following languages:
Spanish, English
Q. Does Brand Embassy offer an API?
Yes, Brand Embassy has an API available for use.
Q. What other apps does Brand Embassy integrate with?
Brand Embassy integrates with the following applications:
Salesforce Service Cloud, Talkdesk, CXone Mpower, YouScan, Brandwatch, Determ, Avaya Experience Platform, SAP HANA Cloud, StreetSmart, Zendesk Suite
Q. What level of support does Brand Embassy offer?
Brand Embassy offers the following support options:
FAQs/Forum, Chat, Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep)