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CloudAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Inbound, outbound & blended cloud contact center
Table of Contents
CloudAgent - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
CloudAgent overview
What is CloudAgent?
Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.
Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.
Key benefits of using CloudAgent
Starting price
per month
Alternatives
with better value for money
CloudAgent’s user interface
CloudAgent reviews
Overall rating
4.5
/5
32
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.84/10
5
4
3
2
1
16
16
0
0
0
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
Nupur D.
cx head
Rati P.
Team Leader
Sunil K.
Manager-KMT
Abhinav C.
AVP-IT
Who uses CloudAgent?
Based on 32 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CloudAgent's key features
Most critical features, based on insights from CloudAgent users:
All CloudAgent features
Features rating:
CloudAgent alternatives
CloudAgent
Starting from
45
Per month
Ricochet360
Starting from
24
Per month
CTM
Starting from
79
Per month
Dialing Innovations Call Center Application Suite
Starting from
10
Per month
CloudAgent pricing
Value for money rating:
Starting from
45
Per month
User opinions about CloudAgent price and value
Value for money rating:
To see what individual users think of CloudAgent's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
CloudAgent integrations (10)
CloudAgent support options
Typical customers
Platforms supported
Support options
Training options
CloudAgent FAQs
CloudAgent has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of CloudAgent?
CloudAgent has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does CloudAgent support?
CloudAgent supports the following languages:
English
Q. Does CloudAgent offer an API?
No, CloudAgent does not have an API available.
Q. What other apps does CloudAgent integrate with?
CloudAgent integrates with the following applications:
Google Analytics 360, Zoho CRM, Freshdesk, Salesforce Sales Cloud, SugarCRM, Mixpanel, Zendesk Suite
Q. What level of support does CloudAgent offer?
CloudAgent offers the following support options:
24/7 (Live rep), Phone Support