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CloudAgent

Inbound, outbound & blended cloud contact center

Table of Contents

CloudAgent - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

CloudAgent overview

What is CloudAgent?

Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.

Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.

Key benefits of using CloudAgent

A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions.

The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times.

Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information.

Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release).

Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes.

Starting price

45 /
per month

CloudAgent’s user interface

Ease of use rating:

4.5

(32)

CloudAgent pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(16)

5(16)

What do users say about CloudAgent?

The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens.

Select to learn more

Who uses CloudAgent?

Based on 32 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospitality

Education Management

Financial Services

Health, Wellness and Fitness

Others

Use cases

Contact Center

Call Center

Auto Dialer

Automatic Call Distribution Systems

Call Center Workforce Management

CloudAgent's key features

Most critical features, based on insights from CloudAgent users:

Call recording

4.7

(3)

Reporting/Analytics

4.0

(3)

Call monitoring

5.0

(2)

Automatic call distribution

5.0

(1)

VoIP connection

5.0

(1)

Call logging

5.0

(1)

All CloudAgent features

Features rating:

4.4

(32)

Call center management

4.0

(1)

Progressive dialer

5.0

(1)

Computer telephony integration

4.0

(2)

VoIP

(0)

Voice mail

(0)

Voice Customization

(0)

Text to speech

(0)

Survey/Poll management

(0)

Queue management

(0)

Preview dialer

(0)

Predictive dialer

(0)

Power dialer

(0)

Phone Key Input

(0)

Outbound call center

(0)

Multiple Scripts

(0)

Monitoring

(0)

Manual dialer

(0)

IVR

4.0

(1)

Inbound call center

(0)

CRM

(0)

Contact management

(0)

Campaign management

(0)

Call transfer

(0)

Call scripting

(0)

Call scheduling

(0)

Call routing

(0)

Call disposition

(0)

Blended call center

(0)

Auto-Dialer

(0)

Alerts/Escalation

(0)

CloudAgent alternatives

CloudAgent

4.5

(32)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.5

Customer Support

4.5

Ricochet360

4.8

(82)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Five9

4.2

(481)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Dialpad

4.2

(562)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

CloudAgent pricing

Value for money rating:

4.5

(32)

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about CloudAgent price and value

Value for money rating:

4.5

(32)

To see what individual users think of CloudAgent's price and value, check out the review snippets below.

“Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.”

Verified reviewer

Anonymity request

“The ease of use is the best thing that we liked about the product.”

Verified reviewer

Anonymity request

CloudAgent integrations (10)

Top integrations

Salesforce Sales Cloud

CloudAgent support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Phone Support

Training options

Live Online

Documentation

CloudAgent FAQs

Q. Who are the typical users of CloudAgent?

CloudAgent has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does CloudAgent support?

CloudAgent supports the following languages:
English

Q. Does CloudAgent offer an API?

No, CloudAgent does not have an API available.

Q. What level of support does CloudAgent offer?

CloudAgent offers the following support options:
24/7 (Live rep), Phone Support

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