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Unified Communications as a Service (UCaaS) Logo

Cloud based IP phone with unified communication features

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Unified Communications as a Service (UCaaS) - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Unified Communications as a Service (UCaaS) overview

What is Unified Communications as a Service (UCaaS)?

Evolve IP offers cloud-based IP phone systems and hosted PBX that allows users to communicate from any location at predictable monthly subscription fees. The solution offers a web-based OSSmosis portal through which end users can control voicemail, telephony and conferencing functions. The portal has separate login options for administrator and individual users that allow IT administrators to control the phone systems across an organization.

Evolve IP phone system offers multiple features that include caller ID, corporate/group directory search, call forwarding, voicemail, call barge, selective call acceptance/ rejection and so on. The call forward option permits a user to redirect calls to another destination in many circumstances such as when the line is busy, a call is not answered or the PBX platform is not reachable. The solution also allows users to have both international and domestic inbound telephone numbers for receiving calls. Further, it has an intercom facility that enables users within the organization to communicate with each other via their speakerphones.

Evolve IP offers some additional unified communication services that include audio conferencing, call recording, inbound fax messaging and transcription of the audio message. The solution offers integration with various third party providers such as ConnectWise, Maximizer CRM, Netsuite, Salesforce, SalesLogix, Sugar CRM, Xing and so on.

Starting price

5.57per user

Alternatives

with better value for money


Pros & Cons

Ease of Use

Customer Support

Centralized Configuration

Support Tickets

Unified Communications as a Service (UCaaS)’s user interface

Ease of use rating:

Unified Communications as a Service (UCaaS) pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(23)
5(25)

What do users say about Unified Communications as a Service (UCaaS)?

I hate having to need support ticket.

Select to learn more


Who uses Unified Communications as a Service (UCaaS)?

Based on 49 verified user reviews.

Company size

Midsize Businesses

Small Businesses

Enterprises

Top industries

Accounting
Retail
Hospital & Health Care
Facilities Services
Others

Use cases

VoIP
Telephony
Unified Communications
Call Recording
Softphone

Unified Communications as a Service (UCaaS)'s key features

Most critical features, based on insights from Unified Communications as a Service (UCaaS) users:

Call transfer
Voice mail
VoIP
Caller id
Call monitoring
Reporting/Analytics
Call recording

All Unified Communications as a Service (UCaaS) features

Features rating:

API
Auto-Dialer
Call center management
Caller id
Call monitoring
Call recording
Call routing
Call scripting
Call transfer
Conferencing
Contact management
CRM
IVR
Monitoring
Predictive dialer
Recording
Reporting/Analytics
Screen sharing
Unified communications
Voice mail
VoIP
VoIP connection

Unified Communications as a Service (UCaaS) alternatives

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Unified Communications as a Service (UCaaS) pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Standard

7.48

/user

Essentials

5.57

/user

Plus

15.56

/user

User opinions about Unified Communications as a Service (UCaaS) price and value

Value for money rating:

To see what individual users think of Unified Communications as a Service (UCaaS)'s price and value, check out the review snippets below.

“Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations”
JL

Janet L.

SVP Transformation & HIPAA Security Officer

“Reliable tech support, and great communication with our rep, [sensitive content hidden]”
RM

Rick M.

Senior Technical Support Analyst

Unified Communications as a Service (UCaaS) integrations (8)

Integrations rated by users

We looked at 49 user reviews to identify which products are mentioned as Unified Communications as a Service (UCaaS) integrations and how users feel about them.

Integration rating: 4.0 (1)

drafting documents, letters and statements.

YN

Yu N.

Director

Unified Communications as a Service (UCaaS) support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base

Training options

Webinars
In Person
Live Online
Videos
Documentation

Unified Communications as a Service (UCaaS) FAQs

Related categories