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Freshchat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live Chat software for modern messaging
Table of Contents
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Freshchat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Freshchat overview
What is Freshchat?
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Who uses Freshchat?
By industry, Freshchat reviewers are most commonly professionals in information technology and services (22%). The most frequent use case for Freshchat cited by reviewers is live chat (80% of reviewers).
What do users say about Freshchat pricing?
Some users report that Freshchat offers good value for money for small businesses and they appreciate the affordable pricing and free version. However, some reviewers feel higher plans are costly and dislike the per-agent billing structure.
Starting price
per month
Alternatives
with better value for money
Freshchat’s user interface
Freshchat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.0
Ease of use
4.2
Customer support
3.8
Reviews sentiment
What do users say about Freshchat?
The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments.
Select to learn more
Who uses Freshchat?
Based on 115 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Freshchat's key features
Most critical features, based on insights from Freshchat users:
All Freshchat features
Features rating:
Freshchat alternatives
Freshchat
Starting from
69
/user
Per month
Slack
Starting from
No pricing info
LiveChat
Starting from
No pricing info
LiveAgent
Starting from
No pricing info
Freshchat pricing
Pricing plans
Pricing details:
User opinions about Freshchat price and value
Value for money rating:
Of 20 reviews that provide robust commentary on Freshchat's price and value, 60% mention it in a positive light.
Some users report that Freshchat offers good value for money, especially for small and new businesses. They find the pricing affordable and appreciate the availability of a free version that meets their needs. Reviewers indicate that Freshchat is cheaper and more balanced compared to alternatives, and they value the ease of setup and integration. However, some reviewers feel that the software becomes expensive when more customization is needed, and they dislike the pricing structure, which bills per agent. Users also mention that higher plans are costly and that the trial requires credit card verification, which they find inconvenient.
, and
To see what individual users think of Freshchat's cost and value, check out the review excerpts below.
Aqeel K.
Marketing Manager
Pratik P.
Developer
Freshchat integrations (48)
Integrations rated by users
We looked at 115 user reviews to identify which products are mentioned as Freshchat integrations and how users feel about them.
Integration rating: 4.8 (4)
“We already use FreshDesk as a ticketing system so this was important to us that the integration was easy to use.”
Jessica W.
IT Specialist
Integration rating: 5.0 (1)
“Freshcaht is integrated with Freshsales to see unified customer information on both Freshworks platforms for our business”
Jayanth R.
Project Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Freshchat support options
Typical customers
Platforms supported
Support options
Training options
Freshchat FAQs
Freshchat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What are the benefits of using Freshchat?
campaign messages
CRM and help team members focus on high impact conversations
their goals faster
Q. What languages does Freshchat support?
Freshchat supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Q. Does Freshchat support mobile devices?
Freshchat supports the following devices:
Android, iPad, iPhone
Q. Does Freshchat offer an API?
Yes, Freshchat has an API available for use.
Q. What level of support does Freshchat offer?
Freshchat offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
