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Froged Logo

THE one tool for onboarding, engagement & customer support

Table of Contents

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Is this product right for your business?

Find out with a

Froged - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Froged overview

What is Froged?

FROGED is a one-stop shopping Product Success Platform built by a SaaS company for SaaS companies.

Connect your customer lifecycle in one place from Onboarding and Retention to Proactive Customer Support. By connecting the dots within the customer journey brands can personalize the customer experience at every touch point increasing overall MRR and retention.

Try FROGED for FREE today!

Key benefits of using Froged

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points.

Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.

We provide complete customization with our scalable and adaptable technology from -
* Behavioral segmentation
* Product Flows
* Knowledge Base
* Email campaigns
* In-app widget
* +2k integrations and API
* Dedicated CS Manager and Dev team

Starting price

39flat rate /
per month

Alternatives

with better value for money

Froged’s user interface

Ease of use rating:

Froged pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(17)
5(38)

What do users say about Froged?

Users say Froged makes customer support and engagement easier through personalized workflows, segmentation, and automation. They report that it helps them manage requests efficiently, improve customer relationships, and receive reliable, fast support from the Froged team. Some feel the contact limit and data filters could be improved, and wish for more survey options. 

Reviewers indicate Froged is easy to set up, navigate, and integrate, with a clean and intuitive interface. They find it user-friendly for both agents and customers, though some mention occasional difficulties with flow creation and limited styling options in certain features.

Select to learn more


Who uses Froged?

Based on 56 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software
Marketing and Advertising
Internet
E-Learning
Others

Use cases

Live Chat
Customer Service
Customer Communications Management
Customer Success
Customer Support

Froged's key features

Most critical features, based on insights from Froged users:

Real-time consumer-facing chat
Transcripts/Chat history
Mobile access
Customer management
Knowledge management
Customer database

All Froged features

Features rating:

Content management
Chat/Messaging
Knowledge base management
Support ticket management
Real-Time analytics
Queue management
Process/Workflow automation
Proactive chat
Predictive analytics
Performance metrics
Onboarding
Offline form
NPS survey structure
NPS of customers
Negative feedback management
Multi-Language
Multi-Channel marketing
Multi-Channel data collection
Multi-Channel communication
Monitoring
Macros/Templated responses
Live chat
Interaction tracking
Geotargeting
Workflow management
Widgets
Video conferencing
Usage tracking/analytics
Transfers/Routing
Third-Party integrations
Template management
Tagging
Surveys & feedback
Survey/Poll management
Social media integration
Self service portal
Search/Filter
Screen sharing
Reporting/Analytics
Reporting & statistics
Real-Time reporting
Real-Time notifications
Real-Time monitoring
Real-Time data
Real-Time chat
Content creation
Contact management
Configurable workflow
Complaint monitoring
Communication management
Commenting/Notes
Collaboration tools
Client portal
Churn management
Canned responses
Campaign management
Autoresponders
Automated routing
API
Alerts/Notifications
Alerts/Escalation
Activity tracking
Activity dashboard
Account Management
Access controls/permissions
A/B testing
File sharing
Feedback management
Event triggered actions
Engagement tracking
Email management
Drag & drop
Document storage
Data import/export
Dashboard
Customizable templates
Customizable reports
Customizable forms
Customizable fields
Customizable branding
Customer support
Customer segmentation
Customer history
Customer experience management
Customer engagement
Customer communication
CRM

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Lucky Orange logo
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Free trial
Free version
Ease of Use
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Value for Money
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Froged pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

39

Per month

Features included:

  • 1 seat
  • Collaborative inbox
  • All channels
  • Knowledge Base
  • Preconfigured metrics

Starter

106

Per month

Features included:

  • 2 more seats (3 total)
  • Real time collaboration
  • Team performance analytics
  • Customer Satisfaction Survey
  • Knowledge Base PRO

Professional

422

Per month

Features included:

  • 4 more seats (7 total)
  • Groups and conversation historic
  • Conversation Routing
  • Multiple business hours
  • Inbox groups

Corporate

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Inbox Groups
  • Multiple Business Hours
  • Customer Reports
  • Call Recording* 1 month storage

User opinions about Froged price and value

Value for money rating:

To see what individual users think of Froged's price and value, check out the review snippets below.

“It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.”

Verified reviewer

Anonymity request

“An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.”
CN

Chris N.

Product Owner

Froged integrations (7)

Froged customer support

What do users say about Froged customer support?

Customer support rating:

We analyzed 20 verified user reviews to identify positive and negative aspects of Froged customer support.

A significant portion of users highlight Froged's fast and helpful customer support as a major advantage.

Widely noted by reviewers, the support team is described as knowledgeable, proactive, and attentive throughout the process.

Support options

Chat
Knowledge base
Email/help desk

Training options

Live online
Documentation
Webinars
Videos

To see what individual users say about Froged's customer support, check out the review snippets below.

“Our customers never had any problem with contacting us and Froged provided sufficient information about the customer to help them.”

Verified reviewer profile picture

Kemal E.

Product Manager

“The customer service was amazing, trying to implement a strategy together on how to use the tool.”

IA

Ignacio A.

Product Designer

“Highly competent support able to solve one the spot.”

Verified reviewer profile picture

Periklis P.

Business Development

Froged FAQs

Q. What type of pricing plans does Froged offer?

Froged has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Froged?

Froged has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Froged support?

Froged supports the following languages:
Basque, English, Portuguese, Spanish


Q. Does Froged support mobile devices?

Froged supports the following devices:
Android


Q. Does Froged offer an API?

Yes, Froged has an API available for use.


Q. What other apps does Froged integrate with?

Froged integrates with the following applications:
WhatsApp, Zapier, Slack, Google Meet, Twilio, Google Chrome


Q. What level of support does Froged offer?

Froged offers the following support options:
Chat, Knowledge Base, Email/Help Desk

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