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GoTo Connect
5
426
4
178
3
39
2
11
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The first-ever truly unified voice and video solution.
Table of Contents
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GoTo Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
GoTo Connect overview
Based on 668 verified user reviews
What is GoTo Connect?
Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (33% of reviewers).
What do users say about GoTo Connect pricing?
Most users consider GoTo Connect to offer strong value for money, as they appreciate transparent pricing, cost savings, and included features. However, some users report higher costs for specific needs and occasional unexpected charges.
Starting price
Alternatives
with better value for money
Pros & Cons
Phone System
Features
Meeting and Communication
Call Management
Pricing
Internet Connection Issues
GoTo Connect’s user interface
GoTo Connect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about GoTo Connect?
Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (33% of reviewers).
Select to learn more
Who uses GoTo Connect?
Based on 668 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
GoTo Connect's key features
Most critical features, based on insights from GoTo Connect users:
All GoTo Connect features
Features rating:
GoTo Connect alternatives
GoTo Connect
Starting from
No pricing info
VoIP.ms
Starting from
1.1
Per month
Microsoft Teams
Starting from
4
/user
Per month
Nextiva
Starting from
25
/user
Per month
GoTo Connect pricing
Pricing plans
Pricing details:
Phone System
No pricing info
Features included:
- Call from Any Device, Anywhere
- Existing Number Porting
- Local, Toll-Free & Vanity Numbers
- Toll-Free Minutes
- International Calling
- Smart Call Routing
- Unlimited Auto Attendants
- Unlimited Customizable Dial Plans
- Unlimited Ring Groups
- Call Queues
- Hot Desking
- Emergency Calling
- Virtual Fax Manager
- Voicemail to Email
- Call Handling
- Paging
- Intercom
- Call Recording
- Unlimited Locations
- Team Messaging
- SMS & MMS
- Video Meetings
- Local and Cloud Meeting Recording
- End-to-End Video Encryption
- Flexible Layout
- Smart Notes
- Meeting Co-Organizers
- InRoom Link
- Meeting Transcriptions
- Miro Integration
- Breakout Rooms
- Emoji and Audio Reactions
- Automated SMS Messages
- System Health Dashboard
- Call Routing Optimizer & Analytics
- SMS/MMS Volume and Delivery Status
- Proactive System Alerts
- Real-Time & Historical Reports
- Single Sign-On
- Call Management and Phone System
- Multi-Site Admin and Management
- Device Management
Customer Engagement
No pricing info
Features included:
- Shared Inbox
- Custom Surveys
- AI Powered Messaging Assistant
- WebChat Channel
- Facebook & Instagram Messenger Channel
- SMS & MMS Campaigns
- Customizable Dashboards
Complete CX
No pricing info
Features included:
- Call Queues - Advanced Rules and Routing
- Intelligent Call Routing
- Skills Assignment
- Tag Management
- Call Campaign
- Ring Strategy
- Monitor and Coach Agents
- Call Dispositions
- Call Wrap Up
- Auto-Queue Callback
- Agent Softphone
- Agent Dashboard
- Co-Browsing
- Supervisor Analytics
- Interaction Details
- AI Chat Analysis
- Custom Roles and Permissions
Contact Center
No pricing info
Features included:
- Feedback Module
- Quality Management
- Screen Recording
- Auto-Dialer
- 20+ Digital and Social Channels
- Workforce Management Integrations
User opinions about GoTo Connect price and value
Value for money rating:
To see what individual users think of GoTo Connect's price and value, check out the review snippets below.
LaWanda L.
Concierge Representative
Tristen D.
Technician
GoTo Connect integrations (6)
Integrations rated by users
We looked at 668 user reviews to identify which products are mentioned as GoTo Connect integrations and how users feel about them.
Integration rating: 4.5 (2)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
“Phone calls wouldn't sync to deal only the contact which created issues in our system.”
Brian M.
Founder
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“We use this to tag people and notify them of tasks.”
Amadna F.
Head of Quality
Other top integrations
GoTo Connect customer support
What do users say about GoTo Connect customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of GoTo Connect customer support.
Widespread user sentiment highlights fast response times and knowledgeable, patient support staff who resolve issues efficiently.
A significant portion of users value the proactive guidance during onboarding and setup, with support available at every step.
Frequently reported by users, customer support is easy to reach, offers thorough explanations, and provides helpful training for future issues.
Certain users report inconsistent support quality, with long wait times, unhelpful reps, and occasional lack of follow-through on issues.
Support options
Training options
To see what individual users say about GoTo Connect's customer support, check out the review snippets below.
“They have good phone & customer support with quick results.”
Shane C.
owner-CEO
“Issues with support, not understanding everything going on and arguing with you know what was done, lack of notes on their side of same issues .”
Robin N.
Office Manager
GoTo Connect FAQs
GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.
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