Helprace All-in-one customer service solution ( 4.5/ 5 2 reviews) 76 Alternatives to Helprace
Explore a recommended list of Helprace alternatives for your business in 2019. Compare alternatives to Helprace side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Help desk software for SMBs
What users mention about AzureDesk See all reviews We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with. Easy to use a great solution to start with. Well instructed, with great customer support all around 24/7.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews So easy customized and really helpful for improvement working process. Very recommended to using this.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable. Freshdesk has been a breeze to set up and use effectively. My team loves how easy it is to quickly work through tickets.
AI-powered customer engagement platform
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Web based customer support
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact. Great system for complex billings, dealing with finance functionality and report building. We looked at several products including best of breed in several spaces however integration was going to prove challenging.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
Flexible, Trusted, Reliable Service Desk Software
What users mention about Vivantio Pro See all reviews Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
Award winning IT Asset Mgmt and Service Mgmt platform
A complete IT service management (ITSM) tool for business
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Digital Workplace Solutions Tailored for Your Business
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
Live Chat Software and Virtual agent for SMBs
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. A great number of features is a benefit, however client for support agents has space for improvement. LiveChat provides an amazing user experience due to its interfaces and great features.
Help desk and live chat solution for customer service
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. New kid on the block so won't have all the features that the bigger apps will have (but will soon).
AI-based customer service management solution
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Collaborative remote access solution
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. I have now integrated Help Scout in three companies.
Ticketing software for effortless customer support
Cloud-based customer service solution for firms of all sizes
Powerful help desk & service management software
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Idea & innovation management solution for SMEs
Experience management platform
What users mention about Qualtrics See all reviews I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have. I love how it pays you just for your opinion. These are great people to deal with and their. I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design.
Idea & knowledge management platform
Knowledge sharing & insights platform
What users mention about Vanilla Forums See all reviews Easy moderation tools, FANTASTIC customer support/success team, and lots of great tools for the community such as badges and reactions. Overall, we have a good experience that can become perfect if few features will be added\fixed. The onboarding process with Vanilla has been exemplary. Customer support has been supportive, helpful and friendly.
Create, organize, and discuss work with your team
What users mention about Atlassian Confluence See all reviews Atlassian is very good with support and they know their stuff they are responsive and will help you through your issues. Sometimes it does not work on some browsers, but it could be the browser's fault. Font styling can be a challenge (just nitpicking here).
Reviews & customer content marketing
What users mention about Yotpo See all reviews Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support. Additionally, our account rep is super responsive and helpful with any questions or issues we run into. They are a superb organization to deal with and just pure class all around.
Review management for Google, Facebook and more
What users mention about Reputology See all reviews Our clients also love using the review survey app. I love when our clients love the solutions we offer them. We are very busy and to have all of this information filter to my e-mail is wonderful. Fantastic Customer Experience - Easy Deployment and Integration.
Cloud-based customer experience management platform
What users mention about Swell CX See all reviews That's a powerful benefit, and one that will help you achieve greater success in your business. We haven't found anything that we dislike or has been a negative about Swell. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers.
Review monitoring software for multi-location businesses
What users mention about ReviewTrackers See all reviews We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. Great information and a huge time saver. A great product for a very reasonable price. This software was really helpful and easy to use and we liked being able to have a tool to gauge our online presence.
Don't Just Satisfy, DELIGHT
Online reputation management
What users mention about BirdEye See all reviews My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Generating great client reviews is very simple. The ease of sending out review invites is wonderful. The people at BirdEye are great to work with. We are having great results gaining online reviews.
Review generation & reputation monitoring tool
What users mention about GetMoreReviews See all reviews Excellent experience, easy to set up and the staff at "get more reviews" were friendly and helpful. To be blunt, I have recommended them to anyone and everyone interested in online reviews. I am a total fan of this team and service. I have only used the free trial and I like it very much and will recommend.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request. This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group. I felt very misled by the company and lost any trust I had in them. It was very disappointing.
Reputation management with reviews, social & SEO tools
What users mention about NiceJob See all reviews The nicejob had done a great job in building a customer trust and with the help of nice job we are geting very NICE SEO. I am very impressed with the initial induction process that nice job had. Ve tried other software for getting reviews. At first I wasn’t happy with nice job ,but they’ve gotten much better since my first attempt.
Online review & reputation management for small businesses
What users mention about Broadly See all reviews We have grown our reviews from 8 to over 100 in less than a year. We are thrilled with the success we are having with Broadly. We have gotten an overwhelming positive response from our clients with any positive reviews daily. It has been a wonderful tool for our business. Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
Heatmaps, behavior analytics & user feedback tool
What users mention about Hotjar See all reviews AMAZING insights into my website and added fantastic functionality to our user analytics. That's what makes it great. The recordings are especially awesome to get a 'real' feel of what visitors are doing.
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews A fantastic tool for Help Desk Admins or System Engineers. The ServiceDesk API gives you unlimited abilities to automate and integrate with other applications.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews Chris has been more than supportive and quick to respond, which I appreciate. In general the experience is good. Reporting is not user friendly. Full Lifecycle management. Outstanding vendor support.
ITIL Certified IT Service and Asset Management Solution
Alerting and on-call management for always-on services
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
SEO optimized local pages, locators & mobile screens
What users mention about Yext See all reviews Great customer service, great and easy to use software that quickly and effectively gets client information published on the web. Another big negative is that if we were ever to stop using Yext, the citations we purchased through Yext will be "unlocked" and basically lost. Good integration with directory listings, but only a few of them are really important for your business.
Simplifying Business Communication
What users mention about Nextiva See all reviews Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for.
Audio-Visual Guidance to your Website
Free online appointment booking software
What users mention about Bookafy See all reviews It is simple, and the customer services is so great whenever you have questions. Thank you Bookafy for making such an easy system to use. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info.
Call center CRM-integrated software
Multi-channel Customer Communication Platform
Intelligent low-code and process management platform
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version. What users mention about Salesforce Essentials See all reviews The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. Very helpful and friendly software, the interaction between customer and the company is great. I really love the ease of setting up Desk.com and my Agents love the user interface.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Agile project management tool for developers
What users mention about Pivotal Tracker See all reviews Experience has been great so far. Another important thing to note is it's not UI heavy so it works better than other solutions of its kind. I love how simple estimates are on stories, how it tracks velocity, how easy it is to use and it's a great price point for my business. Have been using this tool for 2.5 years, that is great proof of this tools user friendliness & quality.
Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
Manage customer support and sales leads right from Gmail
ITIL aligned service desk software
Customer Communication tool for Support, Marketing & Sales
Enterprise private social network
What users mention about Zoho Connect See all reviews Powerful team-collaboration tool with stunning extras and a generous free plan. Great for channel communication in real time, using Feeds. The Groups was a great space for collaborative work. Lastly I like the way in which it integrates with my useful applications so I can easily switch between them.
Cloud based Intranet solution
What users mention about MyHub See all reviews Play around in it before you start putting a lot of effort into building the pages. Test page permissions, groups, and editing the modules.
Docs, tasks, & spreadsheet collaboration with built-in chat
What users mention about Quip See all reviews Sometimes it is hard to undo your action for example by mistake if you delete anything in a doc, the normal undo command does not work. Shared spreadsheets are incredibly functional and helpful. Keyboard shortcuts are amazing. Very easy on the eyes - awesome UI/UX, it's clean and easy to work with, nice and organized.
Commmunication & collaboration solutions for your business
What users mention about Jive See all reviews Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to. Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it. New users have trouble finding things. I still don't know the difference between a space, a place and a group.
Online whiteboard for real-time team collaboration
What users mention about Miro See all reviews Another nice benefit is the ability to add images and media directly inside the board, this is great for reference materials. I have a great experience with Realtimeboard, always a good time and beautiful results. More playful & important stuff is out- like where am I on the entire board, presentation settings.
Cloud-based mind mapping tool for organizations of all sizes
What users mention about MindMeister See all reviews One was a severe issue with privacy changes which is a disaster for sensitive content, the other a problem with their handling of free accounts when people just want to browse your public mindmaps. Disappointing the total lack of comprehension by the support staff. The great thing about the software is that it is cloud based so you can access it from any device and any computer.
World's #1 roadmap software
Idea & innovation management software
What users mention about Viima See all reviews Great tool for idea tracking, simple and effective, and with robust API. Also the level of customer support is astonishing and guys are always keen on helping their customers to get better results. Great tool for discussing different ideas and needs together with the organization and our customers.
Innovation management software
What users mention about Brightidea See all reviews I like that it's mostly intuitive and user friendly. I like that we have a great consultant that walks us through. I love that our organization uses this software as a tool for us to submit innovative ideas to improve our experiences and processes. We are just starting out but the support from the bright idea team has been fabulous.
Idea and innovation management
What users mention about Qmarkets Idea Management See all reviews Another downside was the mobile version of the platform which at times performed badly. Some workflows are working not that well and we have to do some steps manually. For instance, the function to forward the ideas automatically in the next stage is not working well, yet. Reporting was also strong, with the team developing a custom dashboard to highlight our unqiue KPIs.
Idea & innovation management software
AI-powered market research platform
All-in-one product management platform & roadmap tool
What users mention about productboard See all reviews Awesome product and nice new insight compared to other product management tools like Aha.io. I had a tiny bit of trouble getting a hang of the UI the first few hours. Which was frustrating at first, then I watched a few tutorials, got the hang of it, and was off to the races. The lack of automated communication back to customers when a feature is progressing would be my only negative so far.
Idea management and rapid innovation in one platform
Collaborative idea management for innovators
Social platform offering collaborative idea management tools
What users mention about Crowdicity See all reviews Have used the Trial version. Found it to be one of the best Idea Lifecycle Management Suites, flexible, scalable and complete in all respects.
Web forms: as easy as 1-2-3!
What users mention about 123FormBuilder See all reviews 123ContactForm is a great app for creating professional forms. Great price level, amazing live support, i strongly recommend this app. They went above and beyond to help ensure a successful conclusion to our trial evaluation. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.
Customer Success Platform
Survey software for business consultants and leaders
What users mention about Spark Chart See all reviews I like the reliability and flexibility of the tool. I can do all my training survey work with it and it does so in a great way. We have received very high response rates and our clients are very satisfied with the quality of the results. Sparkchart is the best in class survey software for power users. It lets you create very sophisticated surveys.
Simple customer satisfaction surveys for SMBs
What users mention about Simplesat See all reviews We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value. What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. Since it is so easy to use we are getting a lot faster return on customer feedback. If someone is dissatisfied we know immediately and can address the problem upfront and quickly.
All-in-one market research & consumer insight platform
Net Promoter Score & customer experience management software
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Client satisfaction solution
What users mention about Centercode See all reviews Overall experience is pretty good. The reporting feature is great. Overall I am very happy with Centercode and would recommend them to any customer research group looking to conduct Alpha, Beta, or Field testing. The import process is cumbersome, and does not work well with large amounts of data.