App comparison
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Helprace
5
5
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one customer service solution
Last updated: March 2026
Helprace Alternatives & Competitors (2026)
Top 5 free alternatives
Freshservice
A complete IT service management (ITSM) tool for business
0.4
Value for money
Starting price
0.5
Functionality
Analytics
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
Zoho Desk
Customer service software for businesses of all sizes
0.5
Value for money
Starting price
0.7
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Activity/News Feed
N/A
Automated Routing
N/A
Autoresponders
N/A
Freshdesk
Online helpdesk system and customer service software
0.4
Value for money
Starting price
0.5
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Activity/News Feed
N/A
Automated Routing
N/A
Autoresponders
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
0.6
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
N/A
Activity/News Feed
N/A
Assignment Management
N/A
Bitrix24
All in one business management workspace
0.2
Value for money
Starting price
0.5
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Escalation
N/A
Alerts/Notifications
N/A
API
N/A
0.7
Value for money
Starting price
0.8
Functionality
Catalog Management
5/5
AI Copilot
4.5/5
Alerts/Escalation
4.4/5
Top Features
Activity Dashboard
N/A
Activity/News Feed
N/A
Activity Tracking
N/A
1.0
Value for money
Starting price
0.9
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
AI Copilot
N/A
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
0.8
Value for money
Starting price
0.9
Functionality
API
4.9/5
Catalog Management
4.9/5
Call Center Management
4.8/5
Top Features
Activity Dashboard
N/A
Activity/News Feed
N/A
Activity Tracking
N/A
0.5
Value for money
Starting price
0.8
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
0.7
Value for money
Starting price
0.8
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.7
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
0.5
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Activity Dashboard
N/A
Activity/News Feed
N/A
Activity Tracking
N/A
0.5
Value for money
Starting price
0.6
Functionality
Assignment Management
5/5
Access Controls/Permissions
4/5
Alerts/Escalation
4/5
Top Features
Activity/News Feed
N/A
Activity Tracking
N/A
API
N/A
0.5
Value for money
Starting price
0.7
Functionality
Access Controls/Permissions
5/5
Alerts/Escalation
3.5/5
AI Summarization
N/A
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Activity/News Feed
N/A
API
N/A
Assignment Management
N/A
0.6
Value for money
Starting price
0.6
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
0.5
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Activity/News Feed
N/A
API
N/A
Assignment Management
N/A
0.3
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Account Alerts
N/A
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A
0.1
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Activity/News Feed
N/A
Assignment Management
N/A
Automated Routing
N/A