App comparison
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Helpwise
5
22
4
3
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication and workflow management software
Last updated: September 2026
Helpwise Alternatives & Competitors (2026)
Top 7 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.3
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
Text
AI-powered support that turns every chat into revenue.
0.3
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
Zendesk Suite
AI powered customer service across all channels
0.5
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
Value for money
Starting price
0.1
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.6
Value for money
Starting price
0.6
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.6
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.6
Value for money
Starting price
0.5
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.3
Value for money
Starting price
0.4
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
Value for money
Starting price
0.1
Functionality
Catalog Management
5/5
AI Copilot
4.5/5
Alerts/Escalation
4.4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
Value for money
Starting price
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.1
Value for money
Starting price
0.1
Functionality
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.6
Value for money
Starting price
0.6
Functionality
Canned Responses
4.5/5
API
4.3/5
AI/Machine Learning
4.2/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.2
Value for money
Starting price
0.4
Functionality
Activity Tracking
4.5/5
Access Controls/Permissions
3.8/5
Alerts/Escalation
3.7/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.1
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Autoresponders
4/5
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.3
Value for money
No pricing info
Starting price
0.3
Functionality
Call Center Management
5/5
A/B Testing
N/A
Activity Dashboard
N/A
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.6
Value for money
Starting price
0.4
Functionality
Alerts/Escalation
4.2/5
A/B Testing
N/A
Activity Dashboard
N/A
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5
0.7
Value for money
No pricing info
Starting price
0.4
Functionality
A/B Testing
N/A
Activity Dashboard
N/A
AI
N/A
Top Features
Access Controls/Permissions
5/5
Alerts/Escalation
4.8/5
Canned Responses
4.7/5