App comparison
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CXone Mpower
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
CXone Mpower Alternatives & Competitors (2026)
Top 7 free alternatives
Twilio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build, Scale, and Operate Customized Communication Solutions
0.1
Value for money
Starting price
0.4
Functionality
Reporting & Statistics
5/5
Voicemail Transcription
5/5
SIP Trunking
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
Value for money
Starting price
0.3
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
0.1
Value for money
Starting price
0.3
Functionality
File Sharing
5/5
Maintenance Scheduling
5/5
Commenting/Notes
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.6
Value for money
Starting price
0.3
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Clio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based legal practice management tool for law firms.
0.4
Value for money
Starting price
0.4
Functionality
Receipt Management
5/5
Archiving & Retention
5/5
Version Control
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.3
Value for money
Starting price
0.2
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
RingEX - AI meets trusted communications
Value for money
Starting price
0.2
Functionality
Multi-Channel Communication
5/5
Virtual Call Center
5/5
Event Triggered Actions
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer interaction & support platform with CRM integration
0.7
Value for money
Starting price
0.5
Functionality
Support Ticket Management
5/5
Call Routing
5/5
Live Chat
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Telephony tool for searching & activating toll-free numbers
0.5
Value for money
Starting price
0.5
Functionality
Live Chat
5/5
Voicemail Transcription
5/5
Customizable Reports
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based conversational commerce suite for consumer brands
0.2
Value for money
Starting price
0.1
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Real-time Consumer-facing Chat
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management and decision tree software
0.1
Value for money
No pricing info
Starting price
0.5
Functionality
Customizable Branding
5/5
Knowledge Base Management
4.8/5
Catalog Management
4.8/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Technology that gives you the gift of time.
0.9
Value for money
Starting price
0.9
Functionality
Timesheet Management
5/5
Real-Time Updates
5/5
Self Service Portal
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer loyalty program management
0.9
Value for money
Starting price
0.9
Functionality
Discount Management
N/A
Member Portal
N/A
Incentive Management
N/A
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dynamic performance management system for SMBs
0.9
Value for money
Starting price
0.9
Functionality
Employee Profiles
N/A
Performance Appraisal
N/A
Individual Development Plans
N/A
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform to adopt digital changes
0.4
Value for money
No pricing info
Starting price
0.4
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Customizable Templates
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful Promotion Engine for Enterprises
0.4
Value for money
Starting price
0.4
Functionality
Rewards Management
5/5
Loyalty Program
5/5
Reporting/Analytics
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
work with the flow
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Support Ticket Management
5/5
Status Tracking
5/5
Real-Time Notifications
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Transform Your HR with Employment Hero
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Certification & Licensing
5/5
Social Recognition
5/5
Sick Leave Tracking
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Faveo Helpdesk helps simplify the customer support process
0.6
Value for money
Starting price
0.2
Functionality
Support Ticket Management
4.6/5
Email Management
4.5/5
Alerts/Escalation
4.4/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
0.4
Value for money
Starting price
0.5
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
