App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
CXone Mpower
5
272
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
Last updated: March 2026
CXone Mpower Alternatives & Competitors (2026)
Top 3 free alternatives
0.4
Value for money
Starting price
0.5
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.6
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.2
Value for money
No pricing info
Starting price
0.3
Functionality
API
5/5
Call Center Management
4.7/5
Automated Responses
4.6/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.5
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
5/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.1
Value for money
Starting price
0.2
Functionality
Agent Interface
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.1
Value for money
Starting price
Functionality
Alerts/Notifications
4.1/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.1
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.6
Value for money
Starting price
0.6
Functionality
Callback Scheduling
5/5
Auto-Dialer
4.9/5
Automated Routing
4.7/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.4
Value for money
Starting price
0.4
Functionality
API
5/5
Automated Routing
4.6/5
Auto-Dialer
4.5/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.4
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.7/5
Automated Routing
4.6/5
Activity Tracking
4.5/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.3
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
Automated Routing
5/5
Activity Dashboard
4.7/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.4
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.1
Value for money
No pricing info
Starting price
0.1
Functionality
Automated Routing
4.8/5
Automatic Call Distribution
4.5/5
Agent Interface
4.3/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.1
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
4.6/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.7
Value for money
No pricing info
Starting price
0.7
Functionality
AI/Machine Learning
5/5
API
5/5
Batch Communications
5/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.6
Value for money
Starting price
0.6
Functionality
Audio Capture
5/5
Auto-Dialer
5/5
Alerts/Escalation
4.7/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.4
Value for money
Starting price
0.3
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
0.7
Value for money
Starting price
0.5
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
