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LiveOps

On-Demand Customer Service and Support Solutions

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LiveOps Alternatives

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Top 100 Alternatives & Competitors to LiveOps

Five9

4.2
(386)

Cloud contact and call center software

Features

Total

16

131

16

features in common

16

features in common

Five9's unique features

  • Mobile Workforce Control

  • Call Reporting

  • Trend Analysis

  • Process/Workflow Automation

LiveOps' unique features

  • No unique features

Starting from

$100/month

Value for money

4.0

3.0

1.0

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

16

108

16

features in common

16

features in common

NICE CXone's unique features

  • Archiving & Retention

  • Performance Metrics

  • Alerts / Escalation

  • Call Disposition

LiveOps' unique features

  • No unique features

Starting from

$100/month

Value for money

4.0

3.0

1.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

13

196

16

features in common

13

features in common

Zendesk's unique features

  • Campaign Management

  • Interaction Tracking

  • Phone Key Input

  • Customer Service Analytics

LiveOps' unique features

  • Recording

  • On-Demand Recording

  • Scheduled Recording

Starting from

$19/month

Value for money

4.1

3.1

1.0

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

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Just details about features

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

15

97

16

features in common

15

features in common

RingCentral Contact Center's unique features

  • Contact Database

  • Mobile Access

  • Alerts / Escalation

  • Computer Telephony Integration

LiveOps' unique feature

  • Customer Database

Value for money

4.1

3.1

1.0

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

3CLogic

4.3
(48)

Cloud Call Center Solutions

Features

Total

14

80

16

features in common

14

features in common

3CLogic's unique features

  • Call Scheduling

  • Customizable Templates

  • Monitoring

  • Productivity Analysis

LiveOps' unique features

  • Scheduled Recording

  • Chat/Messaging

Value for money

3.7

2.7

1.0

What users say about 3CLogic's value for money

He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.

RR

Rachel R.

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

JC

Jimmny C.

Bright Pattern

4.7
(97)

Cloud Contact Center Software with Embedded AI

Features

Total

13

88

16

features in common

13

features in common

Bright Pattern's unique features

  • Calendar Management

  • Multi-Channel Communication

  • List Management

  • Inbound Call Center

LiveOps' unique features

  • Recording

  • On-Demand Recording

  • Scheduled Recording

Starting from

$70/month

Value for money

4.8

3.8

1.0

What users say about Bright Pattern's value for money

BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.

MR

Mike R.

The features and functionality are industry best practice, but the people and support are amazing.

EB

Eric B.

Vocalcom

4.9
(15)

Omnichannel Cloud Contact Center Solutions

Features

Total

13

81

16

features in common

13

features in common

Vocalcom 's unique features

  • Customizable Templates

  • Search/Filter

  • Video Management

  • Role-Based Permissions

LiveOps' unique features

  • Recording

  • On-Demand Recording

  • Scheduled Recording

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

14

191

16

features in common

14

features in common

LiveAgent's unique features

  • Help Desk Management

  • Alerts / Escalation

  • Productivity Analysis

  • Community Management

LiveOps' unique features

  • Scheduled Recording

  • Predictive Dialer

Starting from

$15/month

Value for money

4.7

3.7

1.0

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

12

356

16

features in common

12

features in common

Bitrix24's unique features

  • Full Text Search

  • Inbound Call Center

  • Team Management

  • Training Management

LiveOps' unique features

  • Scheduled Recording

  • On-Demand Recording

  • Predictive Dialer

  • Recording

Starting from

$24/month

Value for money

4.2

3.2

1.0

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

12

102

16

features in common

12

features in common

Aircall's unique features

  • Auto-Dialer

  • Conferencing

  • Text to Speech

  • Employee Activity Monitoring

LiveOps' unique features

  • Customer Database

  • Real-Time Chat

  • Chat/Messaging

  • Scheduled Recording

Starting from

$30/month

Value for money

4.1

3.1

1.0

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

15

96

16

features in common

15

features in common

Talkdesk's unique features

  • Call Screening

  • Voice Mail

  • Alerts / Escalation

  • Call Queues

LiveOps' unique feature

  • Chat/Messaging

Value for money

4.5

3.5

1.0

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

13

131

16

features in common

13

features in common

Genesys Cloud's unique features

  • Alerts / Escalation

  • Multi-Channel Data Collection

  • Transfers/Routing

  • Customer History

LiveOps' unique features

  • Recording

  • On-Demand Recording

  • Scheduled Recording

Starting from

$75/month

Value for money

3.9

2.9

1.0

What users say about Genesys Cloud's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Twilio

4.6
(248)

Voice and messaging for your web and mobile applications

Features

Total

14

77

16

features in common

14

features in common

Twilio's unique features

  • Unified Communications

  • Compliance Management

  • Mobile Keywords

  • Status Tracking

LiveOps' unique features

  • Customer Database

  • Predictive Dialer

Starting from

$0.01

Value for money

4.3

3.3

1.0

What users say about Twilio's value for money

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

12

126

16

features in common

12

features in common

InfoFlo's unique features

  • Email Marketing

  • Activity Dashboard

  • Telemarketing Management

  • VoIP

LiveOps' unique features

  • API

  • Customer Database

  • Call Scripting

  • Chat/Messaging

Value for money

4.6

3.6

1.0

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

13

140

16

features in common

13

features in common

CloudTalk's unique features

  • Virtual Extensions

  • Activity Tracking

  • Request Assignment

  • Remote Access/Control

LiveOps' unique features

  • Scheduled Recording

  • Real-Time Chat

  • Chat/Messaging

Starting from

$20/month

Value for money

4.4

3.4

1.0

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

13

95

16

features in common

13

features in common

CallTrackingMetrics' unique features

  • Call Transfer

  • Multi-Touch Attribution

  • Local Caller ID

  • Lead Management

LiveOps' unique features

  • Scheduled Recording

  • On-Demand Recording

  • Customer Database

Starting from

$39/month

Value for money

4.6

3.6

1.0

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

15

91

16

features in common

15

features in common

GoToConnect's unique features

  • Voice Mail

  • Virtual Extensions

  • Multi-Channel Communication

  • Multiple Parties

LiveOps' unique feature

  • Customer Database

Starting from

$19.95/month

Value for money

4.5

3.5

1.0

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

PhoneBurner

4.9
(143)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

8

107

16

features in common

8

features in common

PhoneBurner's unique features

  • VoIP

  • Customizable Reports

  • Computer Telephony Integration

  • Call Scheduling

LiveOps' unique features

  • Scheduled Recording

  • Chat/Messaging

  • IVR / Voice Recognition

  • Call Routing

Starting from

$149/month

Value for money

4.7

3.7

1.0

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

12

65

16

features in common

12

features in common

Freshcaller's unique features

  • Softphone

  • Call List Management

  • Caller Profiles

  • Desktop Notifications

LiveOps' unique features

  • Customer Database

  • Real-Time Chat

  • Chat/Messaging

  • Recording

Starting from

$15/month

Value for money

3.7

2.7

1.0

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

10

74

16

features in common

10

features in common

Kixie PowerCall's unique features

  • Manual Dialer

  • Real Time Data

  • Interaction Tracking

  • Inbound Call Center

LiveOps' unique features

  • Real-Time Chat

  • Customer Database

  • Chat/Messaging

  • Scheduled Recording

Starting from

$29/month

Value for money

4.7

3.7

1.0

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

2

78

16

features in common

2

features in common

Playvox's unique features

  • Multiple Data Sources

  • CRM

  • Multi-Language

  • Real Time Monitoring

LiveOps' unique features

  • On-Demand Recording

  • Recording

  • Call Center Management

  • Call Recording

Value for money

4.8

3.8

1.0

What users say about Playvox's value for money

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CP

Cel P.

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

VC

Victor C.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

12

168

16

features in common

12

features in common

Zoho Desk's unique features

  • Document Storage

  • Customizable Forms

  • Predictive Analytics

  • Configurable Workflow

LiveOps' unique features

  • Scheduled Recording

  • On-Demand Recording

  • Predictive Dialer

  • Recording

Starting from

$14/month

Value for money

4.5

3.5

1.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Salesforce Service Cloud

4.4
(513)

Customer Service & Field Service Management Solutions

Features

Total

12

195

16

features in common

12

features in common

Salesforce Service Cloud's unique features

  • Activity Tracking

  • GPS

  • CRM

  • Role-Based Permissions

LiveOps' unique features

  • Recording

  • On-Demand Recording

  • Scheduled Recording

  • Call Routing

Value for money

4.1

3.1

1.0

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

6

113

16

features in common

6

features in common

Quiq Messaging's unique features

  • Automated Scheduling

  • Polls/Voting

  • Mass Texting

  • Agent Interface

LiveOps' unique features

  • Predictive Dialer

  • Recording

  • Scheduled Recording

  • IVR / Voice Recognition

Starting from

$6,000/month

Value for money

4.5

3.5

1.0

What users say about Quiq Messaging's value for money

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

10

89

16

features in common

10

features in common

Wix Answers' unique features

  • Content Management

  • Reporting/Analytics

  • Customer Support

  • Knowledge Management

LiveOps' unique features

  • On-Demand Recording

  • Scheduled Recording

  • IVR / Voice Recognition

  • Recording

Starting from

$24/month

Value for money

4.4

3.4

1.0

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

A great software with an amazing user interface and advance customization options. It consists of a vast amount of features, all in one software which is honestly wonderful.

Shenali V.

Acefone

4.9
(23)

A phone system trusted by modern businesses

Features

Total

10

62

16

features in common

10

features in common

Acefone's unique features

  • Fax Management

  • Interaction Tracking

  • Role-Based Permissions

  • VoIP

LiveOps' unique features

  • Real-Time Chat

  • Scheduled Recording

  • Customer Database

  • Recording

Starting from

£4.99/month

Value for money

5.0

4.0

1.0

What users say about Acefone's value for money

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

SA

Shakeel A.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

NB

Navin B.

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

12

69

16

features in common

12

features in common

XCALLY's unique features

  • Text to Speech

  • Interaction Tracking

  • Progressive Dialer

  • Help Desk Management

LiveOps' unique features

  • Scheduled Recording

  • On-Demand Recording

  • Customer Database

  • Recording

Value for money

4.7

3.7

1.0

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

14

88

16

features in common

14

features in common

uContact's unique features

  • Configurable Workflow

  • Campaign Management

  • Prospecting Tools

  • Quality Management

LiveOps' unique features

  • Recording

  • Scheduled Recording

Channels

4.8
(36)

Power up your customer service

Features

Total

12

96

16

features in common

12

features in common

Channels' unique features

  • Video Conferencing

  • Reporting/Analytics

  • Softphone

  • Real Time Monitoring

LiveOps' unique features

  • Scheduled Recording

  • Real-Time Chat

  • Predictive Dialer

  • Recording

Value for money

4.9

3.9

1.0

What users say about Channels' value for money

Think this is the perfect app for those in search for a simple, pay-as-you go telesales app. Great interface, good call quality and cheap rates.

Tom D.

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

Features

Total

10

36

16

features in common

10

features in common

Noble Suite's unique features

  • FCC Compliance

  • Compliance Management

  • Manual Dialer

  • Voice Mail

LiveOps' unique features

  • On-Demand Recording

  • Scheduled Recording

  • Customer Database

  • Recording

Value for money

3.4

2.4

1.0

What users say about Noble Suite's value for money

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track.

HS

Heather S.

With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service.

AR

Anonymous Reviewer

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

10

70

16

features in common

10

features in common

VoIPstudio's unique features

  • Audio / Video Conferencing

  • Caller ID

  • Employee Portal

  • Alerts/Notifications

LiveOps' unique features

  • On-Demand Recording

  • Scheduled Recording

  • Customer Database

  • Recording

Starting from

$4.99/month

Value for money

4.8

3.8

1.0

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

AR

Anonymous Reviewer

Omnis

(0)

Contact center solution for customer engagement

Features

Total

12

40

16

features in common

12

features in common

Omnis' unique features

  • Blended Call Center

  • Call Monitoring

  • Campaign Management

  • Text to Speech

LiveOps' unique features

  • Scheduled Recording

  • On-Demand Recording

  • Customer Database

  • Recording

Infobip

4.8
(8)

Omni-channel customer communication and engagement

Features

Total

6

62

16

features in common

6

features in common

Infobip's unique features

  • Connectivity Management

  • Mobile Coupons

  • Channel Attribution

  • Interactive Content

LiveOps' unique features

  • Predictive Dialer

  • Recording

  • Scheduled Recording

  • Queue Management

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

7

46

16

features in common

7

features in common

Ring4's unique features

  • Live Chat

  • VoIP

  • Remote Access/Control

  • Spam Blocker

LiveOps' unique features

  • Call Scripting

  • Scheduled Recording

  • Customer Database

  • API

Starting from

$9.99/month

Value for money

4.5

3.5

1.0

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

10

82

16

features in common

10

features in common

Dialpad's unique features

  • Website Analytics

  • Goal Setting / Tracking

  • Employee Management

  • Speech Synthesis

LiveOps' unique features

  • Real-Time Chat

  • Scheduled Recording

  • Customer Database

  • Recording

Starting from

$15

Value for money

4.4

3.4

1.0

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

15

66

16

features in common

15

features in common

HoduCC's unique features

  • Video Call Recording

  • Request Assignment

  • Scheduling

  • Archiving & Retention

LiveOps' unique feature

  • Customer Database

Starting from

$400

Value for money

4.5

3.5

1.0

What users say about HoduCC's value for money

Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

10

79

16

features in common

10

features in common

3CX's unique features

  • Caller ID

  • Event Management

  • Feedback Management

  • Transfers/Routing

LiveOps' unique features

  • On-Demand Recording

  • Scheduled Recording

  • Customer Database

  • Recording

Starting from

350

Value for money

4.3

3.3

1.0

What users say about 3CX's value for money

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Jimmi N.