Additional information for ServiceNow Express
Key features of ServiceNow Express
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- Approval process automation
- Automated email notifications
- Drag-and-drop task management
- Real-time task updates
- Priority setting
- Ticket assignment automation
- Categorized knowledge base
- Automated request routing
- Configurable assignment rules
- IT asset tracking
- Real-time dashboards
- Live data reporting
- Ad hoc reporting
- Customizable forms
- Change request automation
- Status updates
- Visual task boards
- Kanban boards
- Self-service portal
- Service catalog
- Configurable prompts
- Scheduled network scans
Customer satisfaction and feedback can be recorded through surveys and the feedback capabilities in knowledge base articles, and this information can be used to identify training and service improvement opportunities.
Tasks can be managed through a drag-and-drop kanban board interface, with dynamic priority setting, task checklist creation, and real-time activity updates.
Requests can be routed automatically to specified individuals or groups, using configurable assignment rules and any request attribute, such as severity or category.
A centralized, categorized knowledge base can be created, with users able to collaborate on submitted questions and score articles.
IT assets including devices, servers, and software can be managed and monitored, with records of asset manufacturers, costs, serial numbers, and warranties.
Over 150 dashboards and reports are included, and users can create charts or graphs from lists, filter data, group by different metrics, and publish reports to self-service portals or role-based dashboards.