ServiceNow Express Reviews

ServiceNow Express

Cloud-based IT service management software

4.15/5 (20 reviews)

Anonymous

One of the best ITSM solutions ever!

Used daily for 1-2 years
Reviewed 2018-03-29
Review Source: Capterra

ServiceNow Express is an out-of-the-box solution that has preconfigured solutions ready to start working with a IT Service Management desk. All you need to work, ITIL compliance, Dashboards, Reports, Asset Management, Incident, Problem, Change Management, integration with 3rd parties solutions. In short, all you need to get ready in your IT department service desk.

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ServiceNow Express

Cloud-based IT service management software

Anonymous

ServiceNow Express is a great help desk tool for smaller companies but delivers good features.

Used daily for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

ServiceNow is easy to deploy as they guide you through the process / setup. The software delivers a strong feature set and is easy to use and a good value for the cost.

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ServiceNow Express

Cloud-based IT service management software

Anonymous

ServiceNow Review

Used daily for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

Speed to implement. Ability to build customized application

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ServiceNow Express

Cloud-based IT service management software

Anonymous

ServiceNow Express

Used daily for 2+ years
Reviewed 2019-01-23
Review Source: Capterra

Faster time to onboard new customers. Removed need for inhouse database support staff due to full SaaS

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ServiceNow Express

Cloud-based IT service management software

Antonio Acosta

ServiceNow CIS with experience implementing the solution for differents type of customers.

Used daily for 6-12 months
Reviewed 2018-02-26
Review Source: Capterra

As a cloud based solution you receive a ServiceNow Instance with a lot of out-of-the-box functionalities and benefits that let you consolidates differents process of the ITSM in a single system of record platform. The main process of the ITSM well are covered in the ServiceNow Express version and with a few week you can go live, and totally aligned to the ITIL best practices.

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ServiceNow Express

Cloud-based IT service management software

Brittney Blair-Lesniewicz

Functional, but cumbersome

Used daily for 1-2 years
Reviewed 2017-11-14
Review Source: Capterra

The program has quite a bit of customizabilty through the use of filters and folders. Also, a significant amount of information can be contained in the tickets, which do support the use of attachments

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ServiceNow Express

Cloud-based IT service management software

Balu Saki

Best ticketing toll in market

Used daily for 6-12 months
Reviewed 2018-02-09
Review Source: Capterra

Best in market in terms of ticketing tool

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ServiceNow Express

Cloud-based IT service management software

Anonymous

Very useful tool for managing tickets.

Used daily for 6-12 months
Reviewed 2018-02-12
Review Source: Capterra

It has a vast array of options to customize the software. You can set up work flows that suit your company needs.

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ServiceNow Express

Cloud-based IT service management software

Anonymous

My company uses servicenow for support tickets

Used other for 2+ years
Reviewed 2018-05-21
Review Source: Capterra

It's pretty easy to use and it seems to allow my support requests to get answered quicker than using email

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ServiceNow Express

Cloud-based IT service management software

Anonymous

Helps with IT needs

Used monthly for 1-2 years
Reviewed 2019-04-18
Review Source: Capterra

It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket. Can easily attach files or images to the ticket.

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ServiceNow Express

Cloud-based IT service management software

Josh Goldsborough

A good product overall

Reviewed 2014-11-20
Review Source: Software Advice

Some of the scrum/agile tools are nice to use. The ability to manage backlogs and releases was quite nice.

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ServiceNow Express

Cloud-based IT service management software

Nakul Shah

ServiceNow helps get things done

Used monthly for 1-2 years
Reviewed 2019-04-16
Review Source: Capterra

It is a really good tool to manage requests and tasks

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ServiceNow Express

Cloud-based IT service management software

Vivek Kumar

Great product for setting up help desk quickly

Reviewed 2016-12-14
Review Source: Capterra

ServiceNow express is a great Product for setting up help desk quickly. All main ITIL processes are available although some features require additional plugins and hence cost more. User Interface can be clunky at items and can be improved further

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ServiceNow Express

Cloud-based IT service management software

Zsuzsanna Beard

fairly new to this application

Reviewed 2014-10-30
Review Source: Software Advice

The vendor seems flexible, the product makes my work life easier.

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ServiceNow Express

Cloud-based IT service management software

Prakash Reddy

Great loved it

Reviewed 2016-10-06
Review Source: Capterra

It was awesome superb experience to have this one tell ud was awesome superb experience to have this one tell ud was awesome superb experience to have this one tell ud

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ServiceNow Express

Cloud-based IT service management software

Daidre Fanis

ServiceNow Express

Used daily for less than 6 months
Reviewed 2016-10-05
Review Source: Capterra

Good starting point for getting introduced and using ServiceNow. We're now in the process of upgrading to the Enterprise edition for the service management platform.

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ServiceNow Express

Cloud-based IT service management software

krish alapa

IT is very usefull, ease of use abd the availability is very high .

Reviewed 2016-10-06
Review Source: Capterra

good user exp IT is very usefull, ease of use abd the availability is very high .IT is very usefull, ease of use abd the availability is very high .

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ServiceNow Express

Cloud-based IT service management software

Martha Szylberg

Service now Uttar

Reviewed 2014-10-31
Review Source: Software Advice

Automatic workflow and notifications to keep tickets moving through the process.

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ServiceNow Express

Cloud-based IT service management software

Swati Shukla

We use it for support tickets

Used monthly for less than 6 months
Reviewed 2018-05-31
Review Source: Capterra

Support tickets are easy to track and resolution is bit faster, well maintained and it is a mail less communication.

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ServiceNow Express

Cloud-based IT service management software

Anastasis Anastasiadis

Rating only

Reviewed 2018-01-31
Review Source: GetApp


ServiceNow Express

Cloud-based IT service management software