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Telegram Logo

Cloud-based mobile and desktop messaging app for all devices

Table of Contents

Telegram - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Telegram overview

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Based on 6411 verified user reviews

What is Telegram?

Telegram is a team communication program with key features that include real-time chat, secure data storage, file sharing, alerts and notifications, search and filter, audio calls, and more.

Who uses Telegram?

Reviews for Telegram come from a wide variety of industries, including computer software (9% of reviewers), information technology and services (9%), and marketing and advertising (5%). The most frequent use case for Telegram cited by reviewers is instant messaging & chat (81% of reviewers).

What do users say about Telegram pricing?

Most reviewers indicate that Telegram delivers outstanding value for money, as they use it for free without ads or hidden charges. Some users report dissatisfaction with the paid version, finding it too expensive for the extra features.

What are the most popular integrations for Telegram?

The Telegram integrations most frequently cited by reviewers are: WhatsApp (a live chat product rated 4.2 out of 5 for its integration with Telegram) and Instagram (a social networking product, 4.2).

Starting price

Alternatives

with better value for money


Pros & Cons

Chat Groups

Channels

Messaging

Spam and Scammers

Confusing message deletion controls

Overwhelming and unreliable notifications

Telegram’s user interface

Ease of use rating:

Telegram pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(37)
3-4(1,798)
5(4,576)

What do users say about Telegram?

Telegram is a team communication program with key features that include real-time chat, secure data storage, file sharing, alerts and notifications, search and filter, audio calls, and more.

Select to learn more


Who uses Telegram?

Based on 6,411 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Hospital & Health Care
Education Management
Hospitality
Others

Use cases

Instant Messaging & Chat
Team Communication
Customer Communications Management
Photo Editing

Telegram's key features

GetApp's analysis of 1058 verified user reviews collected between July 2021 and October 2024 identifies Telegram's most critical features and summarizes user sentiment about those features.

Real-Time chat

Reviewers appreciate Telegram's real-time chat capabilities for its speed and efficiency in communication. They highlight the ability to send instant messages, share media, and create large group chats. Users report that Telegram's encryption ensures privacy and security. They find the cross-device synchronization and lack of ads particularly valuable. They also mention the fun elements like stickers and emojis, and the ability to see when someone is typing or has read a message. Of the 614 Telegram users who gave detailed accounts of their use of Real-Time Chat, 97% rated this feature as important or highly important.


Secure data storage

Users value Telegram's secure data storage, emphasizing its end-to-end encryption and cloud storage features. They appreciate that messages and files are safely stored and accessible from any device, even if the original device is lost. Reviewers mention the ability to store large amounts of data securely, and the option to use passcodes and fingerprint locks for added security. They feel confident in Telegram's privacy measures and the absence of data leaks. Of the 244 Telegram users who gave detailed accounts of their use of Secure Data Storage, 95% rated this feature as important or highly important.


File sharing

Reviewers highlight Telegram's robust file sharing capabilities, noting the ability to share large files up to 2GB without compression. They appreciate the support for various file formats and the ease of forwarding documents to other apps or emails. Users find the unlimited cloud storage helpful for accessing files from any device. They also mention the seamless integration with group chats and the ability to pin important content for easy reference. Of the 616 Telegram users who gave detailed accounts of their use of File Sharing, 95% rated this feature as important or highly important.

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See related user reviews

“The support for large groups, channels, bots, and file sharing adds a lot of flexibility and makes the app suitable for many different purposes.”
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Sven S.

Prokurist

“I use TELEGRAM for years, I have all my information of chats in there, several Backups of some important files and a big HD quality of my best and lovely photos, I can share or check anytime I wish, it's always on my hand with easy and great quality, also I have access to several communities to share knowledge with others with the same interest.”
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Mirko P.

CEO

“It allows me to share and receive large files, keep my activity private and also offers cloud sync.”
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Aditya S.

Test Engineer

“i can not share documents with facebook insta”
OB

Osama B.

student


Alerts/Notifications

Users report that Telegram's alerts and notifications are customizable and effective for staying updated. They appreciate the ability to set different notifications for group chats and personal messages, and to mute notifications when needed. Reviewers find the instant alerts helpful for real-time communication and staying informed about important messages. They also mention the integration with wearable devices and the option to use custom notification sounds. Of the 579 Telegram users who gave detailed accounts of their use of Alerts/Notifications, 92% rated this feature as important or highly important.


Discussions/Forums

Reviewers indicate that Telegram's discussion and forum capabilities are valuable for large group interactions. They appreciate the ability to create groups with up to 200,000 members and the ease of managing these groups. Users highlight the capability of viewing previous messages even after joining a group, and the ability to create polls and pin important messages. They find the forums useful for sharing ideas and coordinating work within teams. Of the 304 Telegram users who gave detailed accounts of their use of Discussions/Forums, 88% rated this feature as important or highly important.


Audio calls

Users appreciate Telegram's audio call feature for its clarity and security. They highlight the end-to-end encryption and the ability to make calls over data without incurring extra charges. Reviewers find the audio quality good even with low internet connectivity and value the option to switch to video calls easily. They also mention the convenience of making international calls and the integration with desktop devices for seamless communication. Of the 376 Telegram users who gave detailed accounts of their use of Audio Calls, 84% rated this feature as important or highly important.


All Telegram features

Features rating:

API
Batch communications
Chat/Messaging
Collaboration tools
Conferencing
Contact management
Document storage
Drag & drop
Group messaging
Interaction tracking
Multi-Channel communication
Multi-Language
On-Demand communications
Personalization
Project management
Reminders
Screen sharing
Search/Filter
SSL security
Video conferencing
Video support

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Telegram pricing

Value for money rating:

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Telegram price and value

Value for money rating:

To see what individual users think of Telegram's price and value, check out the review snippets below.

“The support for large groups, channels, bots, and file sharing adds a lot of flexibility and makes the app suitable for many different purposes.”
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Sven S.

Prokurist

“Adding new employees, video chatting, calling, messaging, sharing and storing files and documents is a breeze on Telegram.”
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Alisabeth S.

Sr. Manager, Business Development Investment Relations

Telegram integrations (2)

Integrations rated by users

We looked at 6,411 user reviews to identify which products are mentioned as Telegram integrations and how users feel about them.

WhatsApp logo
WhatsApp

Integration rating: 4.2 (94)

Integration rating: 4.4 (13)

Integration rating: 5.0 (5)

Integration rating: 4.7 (5)

Gmail logo
Gmail

Integration rating: 4.8 (4)

WordPress logo
WordPress

Integration rating: 4.8 (4)

Telegram customer support

What do users say about Telegram customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Telegram customer support.

A fair number of users mention Telegram's customer support is quick, responsive, and helpful when resolving issues.

Multiple users appreciate the ease of communicating with customers and the availability of 24/7 support channels.

A fair number of users report slow response times or lack of replies from Telegram's customer support team.

Several reviewers find it difficult to access support, citing reliance on bots and limited direct contact options.

Support options

Email/help desk
Chat
Faqs/forum

To see what individual users say about Telegram's customer support, check out the review snippets below.

“The application is simply customizable, and they provide excellent customer care and prompt response to your concerns and needs.”

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Imad A.

AI Practitioner

“Telegram has proved to be a great platform for customer service to our company and me individually.”

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Ted C.

Accountant

“Once I contacted customer care but they didn't answer even after seeing my messages.”

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Santosh K.

Manager

“However, the lack of moderation and customer support can cause a lot of issues.”

AP

Absana P.

Tier III Technician

Telegram FAQs

Q. Who are the typical users of Telegram?

Telegram has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers

These products have better value for money


Q. What is Telegram used for?

Telegram and Telegram Messenger is a cloud-based voice chat and messaging service that is supported by free apps compatible with all leading devices. With an emphasis on performance speed and simplicity of use, Telegram also boasts a secure approach with two layers of end-to-end encryption for all data. Users can place voice calls and send instant messages with emoji's and custom sticker designs, share images, video and file attachments of any format. Available within the browser and free to install on Windows, Mac, Linux, iOS, Android and Windows Phone, Telegram can be deployed on all devices simultaneously with messages synced automatically across any number of phones, tablets and PCs. Designed for universal use, the service is particularly suited to business users and small teams due to the flexible install, file sharing and contact group options. Telegram contacts are able to invite and connect traditionally via stored, known contacts already stored in the device or by the creation and search of public usernames. Usernames and sharable t.me links allow chats to be conducted without the need for exchanging numbers, while the setup of groups, supergroups and channels facilitate mass private / public community communications. Additional key features include open developer support with API's available for the creation of internal "Bot" programs and the embedding of messaging services within custom applications. Telegram also has its own imaging tools such as animated gif search, photo editor and a custom "sticker" design platform, while providing cloud storage and caching for managing media assets off-device.


Q. Does Telegram support mobile devices?

Telegram supports the following devices:
iPhone, iPad, Android


Q. What level of support does Telegram offer?

Telegram offers the following support options:
Email/Help Desk, Chat, FAQs/Forum

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