App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Telegram
5
4.5K
4
1.5K
3
241
2
24
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based mobile and desktop messaging app for all devices
Table of Contents
Telegram - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Telegram overview



Based on 6411 verified user reviews
What is Telegram?
Telegram is a team communication program with key features that include real-time chat, secure data storage, file sharing, alerts and notifications, search and filter, audio calls, and more.
Who uses Telegram?
Reviews for Telegram come from a wide variety of industries, including computer software (9% of reviewers), information technology and services (9%), and marketing and advertising (5%). The most frequent use case for Telegram cited by reviewers is instant messaging & chat (81% of reviewers).
What do users say about Telegram pricing?
Most reviewers indicate that Telegram delivers outstanding value for money, as they use it for free without ads or hidden charges. Some users report dissatisfaction with the paid version, finding it too expensive for the extra features.
What are the most popular integrations for Telegram?
The Telegram integrations most frequently cited by reviewers are: WhatsApp (a live chat product rated 4.2 out of 5 for its integration with Telegram) and Instagram (a social networking product, 4.2).
Starting price
Alternatives
with better value for money
Pros & Cons
Chat Groups
Channels
Messaging
Spam and Scammers
Confusing message deletion controls
Overwhelming and unreliable notifications
Telegram’s user interface
Telegram pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.7
Customer support
4.3
Reviews sentiment
What do users say about Telegram?
Telegram is a team communication program with key features that include real-time chat, secure data storage, file sharing, alerts and notifications, search and filter, audio calls, and more.
Select to learn more
Who uses Telegram?
Based on 6,411 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Telegram's key features
GetApp's analysis of 1058 verified user reviews collected between July 2021 and October 2024 identifies Telegram's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Telegram's real-time chat capabilities for its speed and efficiency in communication. They highlight the ability to send instant messages, share media, and create large group chats. Users report that Telegram's encryption ensures privacy and security. They find the cross-device synchronization and lack of ads particularly valuable. They also mention the fun elements like stickers and emojis, and the ability to see when someone is typing or has read a message. Of the 614 Telegram users who gave detailed accounts of their use of Real-Time Chat, 97% rated this feature as important or highly important.
Users value Telegram's secure data storage, emphasizing its end-to-end encryption and cloud storage features. They appreciate that messages and files are safely stored and accessible from any device, even if the original device is lost. Reviewers mention the ability to store large amounts of data securely, and the option to use passcodes and fingerprint locks for added security. They feel confident in Telegram's privacy measures and the absence of data leaks. Of the 244 Telegram users who gave detailed accounts of their use of Secure Data Storage, 95% rated this feature as important or highly important.
Reviewers highlight Telegram's robust file sharing capabilities, noting the ability to share large files up to 2GB without compression. They appreciate the support for various file formats and the ease of forwarding documents to other apps or emails. Users find the unlimited cloud storage helpful for accessing files from any device. They also mention the seamless integration with group chats and the ability to pin important content for easy reference. Of the 616 Telegram users who gave detailed accounts of their use of File Sharing, 95% rated this feature as important or highly important.

Sven S.
Prokurist

Mirko P.
CEO

Aditya S.
Test Engineer
Osama B.
student
Users report that Telegram's alerts and notifications are customizable and effective for staying updated. They appreciate the ability to set different notifications for group chats and personal messages, and to mute notifications when needed. Reviewers find the instant alerts helpful for real-time communication and staying informed about important messages. They also mention the integration with wearable devices and the option to use custom notification sounds. Of the 579 Telegram users who gave detailed accounts of their use of Alerts/Notifications, 92% rated this feature as important or highly important.
Reviewers indicate that Telegram's discussion and forum capabilities are valuable for large group interactions. They appreciate the ability to create groups with up to 200,000 members and the ease of managing these groups. Users highlight the capability of viewing previous messages even after joining a group, and the ability to create polls and pin important messages. They find the forums useful for sharing ideas and coordinating work within teams. Of the 304 Telegram users who gave detailed accounts of their use of Discussions/Forums, 88% rated this feature as important or highly important.
Users appreciate Telegram's audio call feature for its clarity and security. They highlight the end-to-end encryption and the ability to make calls over data without incurring extra charges. Reviewers find the audio quality good even with low internet connectivity and value the option to switch to video calls easily. They also mention the convenience of making international calls and the integration with desktop devices for seamless communication. Of the 376 Telegram users who gave detailed accounts of their use of Audio Calls, 84% rated this feature as important or highly important.
All Telegram features
Features rating:
Telegram alternatives
Telegram pricing
Value for money rating:
Starting from
Free
User opinions about Telegram price and value
Value for money rating:
To see what individual users think of Telegram's price and value, check out the review snippets below.

Sven S.
Prokurist

Alisabeth S.
Sr. Manager, Business Development Investment Relations
Telegram integrations (2)
Integrations rated by users
We looked at 6,411 user reviews to identify which products are mentioned as Telegram integrations and how users feel about them.
Integration rating: 4.2 (94)
Integration rating: 4.4 (13)
Integration rating: 5.0 (5)
Integration rating: 4.7 (5)
Integration rating: 4.8 (4)
Integration rating: 4.8 (4)
Telegram customer support
What do users say about Telegram customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Telegram customer support.
A fair number of users mention Telegram's customer support is quick, responsive, and helpful when resolving issues.
Multiple users appreciate the ease of communicating with customers and the availability of 24/7 support channels.
A fair number of users report slow response times or lack of replies from Telegram's customer support team.
Several reviewers find it difficult to access support, citing reliance on bots and limited direct contact options.
Support options
To see what individual users say about Telegram's customer support, check out the review snippets below.
“The application is simply customizable, and they provide excellent customer care and prompt response to your concerns and needs.”

Imad A.
AI Practitioner
“Telegram has proved to be a great platform for customer service to our company and me individually.”

Ted C.
Accountant
“Once I contacted customer care but they didn't answer even after seeing my messages.”

Santosh K.
Manager
“However, the lack of moderation and customer support can cause a lot of issues.”
Absana P.
Tier III Technician
Telegram FAQs
Telegram has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. What is Telegram used for?
Telegram and Telegram Messenger is a cloud-based voice chat and messaging service that is supported by free apps compatible with all leading devices. With an emphasis on performance speed and simplicity of use, Telegram also boasts a secure approach with two layers of end-to-end encryption for all data. Users can place voice calls and send instant messages with emoji's and custom sticker designs, share images, video and file attachments of any format. Available within the browser and free to install on Windows, Mac, Linux, iOS, Android and Windows Phone, Telegram can be deployed on all devices simultaneously with messages synced automatically across any number of phones, tablets and PCs. Designed for universal use, the service is particularly suited to business users and small teams due to the flexible install, file sharing and contact group options. Telegram contacts are able to invite and connect traditionally via stored, known contacts already stored in the device or by the creation and search of public usernames. Usernames and sharable t.me links allow chats to be conducted without the need for exchanging numbers, while the setup of groups, supergroups and channels facilitate mass private / public community communications. Additional key features include open developer support with API's available for the creation of internal "Bot" programs and the embedding of messaging services within custom applications. Telegram also has its own imaging tools such as animated gif search, photo editor and a custom "sticker" design platform, while providing cloud storage and caching for managing media assets off-device.
Q. Does Telegram support mobile devices?
Telegram supports the following devices:
iPhone, iPad, Android
Q. What level of support does Telegram offer?
Telegram offers the following support options:
Email/Help Desk, Chat, FAQs/Forum

























