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UserEcho
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Interactive customer support & feedback community
Table of Contents
UserEcho - 2026 Pricing, Features, Reviews & Alternatives
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UserEcho overview
What is UserEcho?
UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.
Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.
UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.
A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.
With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.
Key benefits of using UserEcho
Starting price
per month
Alternatives
with better value for money
UserEcho’s user interface
UserEcho reviews
Overall rating
4.5
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend5/10
5
4
3
2
1
1
1
0
0
0
UserEcho's key features
Most critical features, based on insights from UserEcho users:
All UserEcho features
Features rating:
UserEcho alternatives
UserEcho
Starting from
15
Per month
Whatfix
Starting from
Free
LiveChat
Starting from
24
Per month
Birdeye
Starting from
No pricing info
UserEcho pricing
Value for money rating:
Starting from
15
Per month
Per Feature
User opinions about UserEcho price and value
Value for money rating:
UserEcho integrations (10)
UserEcho support options
Typical customers
Platforms supported
Support options
UserEcho FAQs
UserEcho has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of UserEcho?
UserEcho has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does UserEcho support?
UserEcho supports the following languages:
English
Q. Does UserEcho offer an API?
Yes, UserEcho has an API available for use.
Q. What other apps does UserEcho integrate with?
UserEcho integrates with the following applications:
Google Analytics 360, Pivotal Tracker, Trello, WordPress, Twitter/X, OneLogin, Slack, Meta for Business
Q. What level of support does UserEcho offer?
UserEcho offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum