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Best Call Center Software with Surveys & Feedback

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Vivocha

4.5
(2)

Next Generation Customer Interaction Platform

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Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

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Gladly

5.0
(1)

Gladly is a Cloud-based customer service platform

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Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

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OTO

5.0
(1)

Speech analytics API for sentiment analysis

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OTO allows call centers 100% visibility of what is said during customer calls within 20 hours of development time.

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Whisbi

5.0
(1)

The power of Live Engagement

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Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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CallVU

(0)

Digital call experience platform for call centers

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CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

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Cingo

(0)

Omni-channel customer service platform

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Cingo is an omni-channel customer service platform designed to help call centers provide seamless customer support with live chat, email & video & VoIP calling

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Coztel

(0)

Advanced cloud-based call center software

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CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more

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Enterprise Accelerator

(0)

Data analysis platform to monitor customer interactions

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Enterprise Accelerator is a data analysis solution designed to help businesses utilize call recordings, transcripts support emails, chat conversations, and social media mentions to interpret voice interactions across multiple departments including call centers, marketing, customer experience, and sales. Administrators can monitor call outcomes, agents' adherence to scripts, and assess performance based on KPIs.

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INO CX

(0)

Omnichannel contact center solution

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INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

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NetSupport ServiceDesk

(0)

Browser-based helpdesk and ticketing software

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Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage and answer the toughest support challenges.

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Soprano Connect

(0)

Communication platform with messaging tools

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Soprano Connect allows organizations to automate and provide meaningful customer interactions through automated calls (IVR), SMS, RCS, WhatsApp and E-mail. Soprano Connect is a ready-to-use solution with global reach and complies with existing data protection regulations.

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Verascape

(0)

Customer service and order tracking solution for businesses

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Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

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ePowerCenter

(0)

Cloud-based CRM software for contact center agents

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The only CRM made for modern call centers. Astute Agent gives your agents everything they need to work cases confidently and efficiently.

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