Upcall Pricing, Features, Reviews & Comparison of Alternatives

Upcall

Outbound sales campaign & calling platform

4.64/5 (11 reviews)

Upcall overview

Upcall is an all-in-one software as a service (SaaS) outbound calling platform that allows users to start a call campaign from their own system and scale it with lead generation tools to meet all outsource calling needs. The platform sets-up real phone conservations in just a matter of seconds, and follows up with leads automatically at the right time with an appropriate message. Upcall supports automated workflows which facilitate the process of triggering calls from leads to creating a new level of automation for different sales organizations. Upcall compares leads based on call conversions, including set sales appointments and engagement rates, and helps sales teams qualify leads by separating good leads from bad ones, and allowing sales reps to talk to qualified leads. Upcall integrates into the user’s workflow and lets teams work with over 1,000 business tools to send data from lead sources, and then analyze results and sync call activity.
www.upcall.com

Pricing

Starting from
$499/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Spanish
Upcall screenshot: Create surveys to engage leadsUpCall introductionUpcall screenshot: Track leads from a central dashboard

Upcall reviews

Excellent
10

Very good
0
Average
0
Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.6
  4.6
Jill Mugge

Waste of money!

Reviewed 2017-03-08
Review Source: Capterra

I was referred to Upcall from a colleague. So I had high hopes. I paid my fee and it went all downhill from there. 1. You have no control over who makes calls on behalf of your company. You don't select your callers, they apply and are automatically accepted. They will start making calls before you have a chance to vet them. 2. The callers do not follow the instructions and scripts you send to them. 3. The Upcallers are non-responsive. They "apply" for your campaign, then never make calls. When you try to DM them, no response. 4. Although native English speakers, the Upcallers that applied to my campaign either sounded like a pothead just out of high school or such a heavy smoker that it reminded you of Marge Simpson's sisters Patty and Thema. If you're selling cigs, then these are great callers for you. 5. Upcall charged me a mysterious fee the same day I paid my for it. I opened a support ticket to verify these charges and surprise no response. So I opened another ticket and another. Still no response. 6. After several attempts to get things sorted out, I scheduled a call with a rep. It took 3 days to get an appointment. I was sent an automated reminder the day before our call. Then he never showed up for the call. 7. Results? My cost per lead (including the monthly fee. Not including the mystery charge). If that is a good CPL for you then you need to take a look at running Facebook or Google ads. PS, the script I use for my offer has a 70% closing rate across the world. Conclusion: Perhaps they will get better over time, but if the first year in business is any indication how they will run Upcall in the future, run. I'm a small biz owner too, so I overlook hiccups. It happens, no one is perfect. BUT when you don't answer support tickets or show up for scheduled meetings, then as far as I'm concerned you've shot yourself in the foot. As an alternative option, hire someone off of Upwork, sign up for Hubspot CRM with call recordings and you have an arguably better set up.

Read the full review

Clifford Morris

Upcall is like finding bill in your jacket pocket, really a pleasant surprise.

Used daily for less than 6 months
Reviewed 2018-06-28
Review Source: Capterra

saving time, money and frustration. peace of mind.Top quality callers, real professionals with the ability to think! not your usual low quality script readers. Upcall have taken average quality leads, supplied by me, and achieved exceptional appointment conversion rates. Customer support has been excellent and Upcall have been very patient with an IT dinosaur like me. The system has a LOT of functionality, way more than my small business requires, but for a medium to large business it seems to have most everything that would be required. I was about to hire an in-house lead verification specialist before I discovered Upcall. Not only has Upcall saved me a lot of pain by not having to employ a person, the Upcallers bring a level of professionalism that I would not have been able to find. Not without a lot of difficulty at the very least! As you can tell, I am a big fan of Upcall.

Read the full review

Joanne Gibson

100% Recommended!

Used daily for 2+ years
Reviewed 2017-06-14
Review Source: Capterra

I would definitely say that you won't get this quality service within this price. Most affordable and reliable service that I have ever came across.-Easy campaign setup -Friendly Team ready to understand minute changes in campaign -Local Caller Id integration helps to get better conversions -Caller are voracious speakers with good convincing powers -more cost effective than using a sales person or a call center -Transparent and honest deals -Reliable -Easy to use

Read the full review

Faheem Ahmad

Quality Service with a Unique Platform!

Used daily for 1-2 years
Reviewed 2017-06-29
Review Source: Capterra

I was recommended this by an old ally. He shared his profit sheet after getting this service. Local Caller ID is a very beneficial way to make conversions. It was a nice and easy way as I nearly did anything. The Up Call team was very supportive and reliable-Well equipped dashboard with all the other utilities -The interface is quite good and user friendly and it also gets integrated live chat -Quick Set Up -Reliable Callers -It provides very Good Service and after service support -it is a very Efficient product and affordable service for promoting business -Voice Recording So overall it's a very nice product to buy i will definitely recommend people to this.

Read the full review

Mohsin Siddiqui

Quality Promotion With Affordable Price

Used weekly for 1-2 years
Reviewed 2017-06-29
Review Source: Capterra

It helps my business to grow more in each and every aspect. It gives a very good platform. While starting a business this really helped us reach people. Our start up was something we could not even think would scale this much. Thanks to Up Call it was possible. would recommend Upcall to anyone looking for a way to scale their sales effortsThere are so many pros of this software but here i will include few of them: -Very much easy to use -It's very fast and it has a very user-friendly interface -It has Native English speaking callers which are a surplus -It is more cost effective than using a sales person or a call center -Transparent deal with no hidden or Extra charges -It also has inbuilt B2B database which makes it easy to reach someone -local presence CallerID allows to always call someone with a local number, increasing the conversation rate

Read the full review

Upcall pricing

Starting from
$499/month
Pricing options
Subscription
View Pricing Plans

Contact Upcall for pricing information.

Upcall features

API
Lead Management
Third Party Integration

Activity Dashboard (84 other apps)
Activity Tracking (56 other apps)
Automatic Notifications (47 other apps)
CRM Integration (110 other apps)
Collaboration Tools (46 other apps)
Contact Database (49 other apps)
Customizable Templates (43 other apps)
Data Import/Export (40 other apps)
Email Integration (46 other apps)
Lead Capture (41 other apps)
Monitoring (45 other apps)
Real Time Data (54 other apps)
Reporting & Statistics (43 other apps)
Sales Analytics (49 other apps)
Sales Reporting (53 other apps)
Sales Tracking (44 other apps)
Search Functionality (49 other apps)

Additional information for Upcall

Key features of Upcall

  • Advanced upcaller training
  • Appointment setting
  • Automated timezone detection
  • Call logging
  • Call recording
  • Call routing
  • Call scripting
  • Campaign management
  • Compliance management
  • Custom QA scorecard
  • Custom call drip sequence
  • Custom caller ID
  • Custom dynamic fields
  • Custom inbound voicemail
  • Drip email sequence
  • Email parsing
  • HIPAA compliance
  • Knowledge base
  • Lead qualification
  • Live chat
  • Local presence CallerID
  • Logic decision tree
  • Manual dialer
  • Multiple sub-accounts
  • Outbound call center
  • Personalized voicemail
  • Quality & security management
  • Quality management
  • Questions/objections handling
  • REST API access
  • Real-time analytics & reporting
  • Resellers & white labelling
  • Script templates
  • Slack integration
  • TCPA compliance
  • Team calendars
  • Voicemail
  • Zapier integration
View All Features

Benefits

• Automatically syncs data bi-directionally with integrations.

• Set-up entire call operations by just using account information. A user can connect Upcall with over 1000 integrations.

• Upcall works with human conversations and gets actual responses to questions.

• Screens and qualifies every lead, and only hands off leads that are worth talking to reps.

• Sends you detailed call notes and messages after hanging up with a lead.