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Top Rated Customer Service Software with Live Chat in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Live chat enables real-time communication with customers, allowing immediate assistance and query resolution. It enhances customer satisfaction, increases sales, provides valuable customer insights, and improves team productivity by efficiently handling inquiries and support tasks. Our reviewers in customer service software rated this feature as important.

4 Best Customer Service Software with Live Chat

  • Zendesk Suite
  • LiveChat
  • Webex Suite - Highest rated for live chat
  • Salesforce Sales Cloud

See other top Customer Service products with live chat

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer service software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for live chat based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the live chat feature

Reviewers indicate that Zendesk Suite's live chat feature facilitates easy and immediate communication with customers, enhancing real-time support and assistance. They appreciate the user-friendly interface, the ability to manage multiple chats, and the integration with the ticketing system. Users also value the feature for its reliability and mobile accessibility. However, some mention limited customization options and occasional system slowdowns when handling multiple chats. Overall, users find it beneficial for providing quick and efficient customer service.
“Live Chat is one of my favorite features offered in Zendesk Suite. I can connect with customers fast and simple even while on my mobile device. This is truly amazing.”
Verified reviewer profile picture

Kalina B.

Freelance and Human resources

“Live Chat allows our team to provide real-time support and assistance to customers, resulting in a positive customer experience.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Customer Service key features coverage

Zendesk Suite offers 5 out of the 5 key features for Customer Service software identified by reviewers:

Support Ticket Management4.5
Call Center Management4.6
Multi-Channel Communication4.2
Email Management4.4
Mobile Access4.2

Pros and cons based on 4,070 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,070 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveChat logo
4.6
(1.7K)

User insights about the live chat feature

Users find LiveChat's live chat feature essential for real-time customer support, noting its instant connectivity and excellent latency. They appreciate the ability to monitor business activities and interact with customers quickly and efficiently. Reviewers highlight the customization options, such as adding logos and integrating with other tools. Some users mention occasional delays, but overall, they value the feature for improving customer satisfaction, increasing sales, and enhancing team productivity.
“This feature provide number of benefits for bussinesses of all sizes. by providing real time support and answering customers question quickly and esily, bussinesses can improve customer satisfaction, increase sales, reduce costs, and improve team productivity ”
Verified reviewer profile picture

Karan G.

software devloper

“This is of course the most important aspect of life chat and functions as it should, allowing you to connect almost instantly to customers needing assistance.”
SW

Sadha W.

Office Manager

Customer Service key features coverage

LiveChat offers 5 out of the 5 key features for Customer Service software identified by reviewers:

Support Ticket Management4.5
Call Center Management4.5
Multi-Channel Communication4.6
Email Management4.5
Mobile Access4.6

Pros and cons based on 1,713 verified reviews

70% of users rated LiveChat 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,713 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Cons:

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)

User insights about the live chat feature

Reviewers appreciate Webex Suite's live chat capabilities for enhancing engagement and collaboration during meetings. They find it useful for Q&A sessions, sharing information, and communicating without interrupting presentations. Users highlight the ability to chat with all participants or privately, and the convenience of real-time responses. However, some mention difficulty in finding the chat menu and occasional visibility issues. Overall, users value the immediacy and efficiency of live chat for maintaining smooth and interactive meetings.
“Live Chat helps the audience in the meeting to engage and express their ideass in a text format. Live Chat can also be used for QnA Purpose where audience can communicate with the meeting host and ask many number of questions to get answered. Live Chat also gives liability to the users or anyone present in the meeting to share any sort of text information with everyone in the meet. It helps meeting to be more engaging and collaborative. ”
IP

Ishaan P.

Software Engineer Intern

“While your conferencing you can talk in the chat and It updates automatically, also, It doesn't interrupts the host or the videos, in the contrary, Is an excellent complement for the subject your touching in the meeting, to asign tasks and some other activities.”
PC

Patricia C.

Sales Consultant

Customer Service key features coverage

Webex Suite offers 5 out of the 5 key features for Customer Service software identified by reviewers:

Support Ticket Management4.6
Call Center Management4.6
Multi-Channel Communication4.5
Email Management4.4
Mobile Access4.4

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Salesforce Sales Cloud logo
4.4
(18.7K)

User insights about the live chat feature

Users report that Salesforce Sales Cloud's live chat feature aids in real-time customer engagement and quick issue resolution. They appreciate the ability to chat with supervisors and colleagues, noting the feature's ease of use and efficiency. Some users mention occasional connectivity issues and limited usage within their organizations. Overall, reviewers find the live chat valuable for enhancing customer support, capturing leads, and improving sales productivity.
“Live Chat" integration within Salesforce Sales Cloud enhances customer engagement by providing real-time support, capturing leads, and enabling seamless communication. This boosts sales productivity, improves customer satisfaction, and enriches data ”
ag

arkangshu g.

Owner

“Live Chat in Salesforce Sales Cloud plays an important role in real-time customer engagement, which helps to get immediate responses.”
AP

Arpit P.

IT Consultant

Customer Service key features coverage

Salesforce Sales Cloud offers 5 out of the 5 key features for Customer Service software identified by reviewers:

Support Ticket Management4.6
Call Center Management4.4
Multi-Channel Communication5.0
Email Management4.2
Mobile Access4.0

Pros and cons based on 18,765 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,765 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Service Software with Live Chat in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Assembled logo

Assembled

Intelligent workforce planning for modern support teams

visit website
AI-powered workforce management with ML-based forecasting, intelligent schedule optimization, and real-time operational visibility for modern support teams.

Read more about Assembled

Users also considered
Lost Returns logo

Lost Returns

Lost and found software with customer notifications

visit website
Lost Returns is a web-based lost and found software designed to help businesses and individuals streamline reverse logistics of lost properties. It lets teams recover lost items and return them safely to their owners.

Read more about Lost Returns

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
FixMe.IT logo

Remote Support Software That Always Works

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Read more about FixMe.IT

Users also considered
Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp provides conversation management tools all the way through to AI. It delivers a multichannel customer service platform with live chat, chatbots, video recordings, and all of the customer care tools you will ever likely need to deliver consistent and outstanding website visitor support.

Read more about Smartsupp

Users also considered
Spotler CRM logo

The Powerful CRM for Growing Teams

Spotler CRM is designed for growing teams, making it easy to set up and simple to use. All your data is in one place helping you effectively manage your contacts and share information, enabling great team collaboration, improved customer relationships and increased sales.

Read more about Spotler CRM

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered

Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers frequently highlight the customizable setup, priority handling, tracking, and efficient assignment of tickets, which streamline issue resolution and improve customer satisfaction. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users appreciate the ability to manage call operations efficiently, with features like call tracking, queue management, call routing, and real-time reporting, which enhance customer service and productivity. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers value the ability to communicate through various channels such as email, live chat, social media, and SMS, providing flexibility and convenience for both customers and support teams. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users highlight features like centralized email handling, response templates, automated workflows, and integration with other tools, which improve efficiency and ensure timely responses to customer inquiries. 85% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the importance of mobile access for managing customer interactions on the go, allowing for increased flexibility and responsiveness outside traditional office hours. 84% of reviewers rated this feature as important or highly important.