getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Service Software with Multi channel communication - Page 6

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

371 software options

VQ Online logo

Helping companies keep the promises they make

learn more
VQ Online is a web-based quality assurance platform used to improve contact center agent and team performance. Great for 50-5000+ agents. Per user or flat rate pricing. Extremely cost-effective for growing centers with as little as 50 agents.

Read more about VQ Online

Users also considered
INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

learn more
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

Read more about INSIDE

Users also considered
FluentStream logo

Streamline Your SMB Communication Needs with FluentStream

learn more
Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration tools, analytics, mobile apps, and more.

Tried FluentStream and loved it? Let us know!

Read more about FluentStream

Users also considered
Froged logo

THE one tool for onboarding, engagement & customer support

learn more
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle from onboarding and engagement to proactive customer support.

Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

Read more about Froged

Users also considered
InGenius logo

Computer telephony integration to fuel efficiency

learn more
Increase agent productivity, customer satisfaction and case handling capacity. InGenius helps make calls more efficient by placing critical CRM insights at your agents' fingertips. Drive more successful service with one simple integration that supports unique workflows and omnichannel environments.

Read more about InGenius

Users also considered
Essembi logo

The OEE Platform for Manufacturing Teams

learn more
Transform your manufacturing efficiency with Essembi's OEE platform - cut labor costs by 13% and increase production capacity by 40% within the first year of implementation.

Read more about Essembi

Users also considered
RepairCMS Ultimate logo

Customer service and repair management software

learn more
RepairCMS Ultimate improves customer service with real-time repair tracking, fast quotes, CRM, and personalized updates for repair shop

Read more about RepairCMS Ultimate

Users also considered
SanCCS logo

Attain the Best Call Center Solutions by SAN Softwares.

learn more
SAN Softwares also deeply believes in clarifying the queries raised by their valuable customers. Therefore, its Customer Service genuinely pays attention to the issue raised by its customers and believes in solving it quickly.

Read more about SanCCS

Users also considered
Claritysoft CRM logo

User-friendly customer relationship management software

learn more
Powerful. Intuitive. Customizable. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.

Read more about Claritysoft CRM

Users also considered
Inbenta logo

A Conversational AI Platform that Reduces Support Requests

learn more
Inbenta's Conversational AI Platform automates communications 24/7 and helps reduce incoming support requests providing up to a 90% self-service rate.

Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance.

Read more about Inbenta

Users also considered
Surfly logo

Universal Co-browsing and Collaboration Technology

learn more
Surfly provides co-browsing and collaboration technology that lets you improve NPS and CSAT by optimizing support journeys, and interact with customers as if you are sitting side-by-side.

Surfly easily integrates and is customizable to fit any flow, CRM or CC platform.

Read more about Surfly

Users also considered
Answerbase logo

Meet your customers’ and company's information needs

learn more
Save time and resources by eliminating duplicate inquiries. Utilize Answerbase’s self-help to effectively scale your support offerings.

Read more about Answerbase

Users also considered
Deepser logo

IT service desk, CRM, and asset management software

learn more
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking & reporting.

Read more about Deepser

Users also considered
Remote eye logo

On-premise and cloud-based customer support solution

learn more
Remote eye is an on-premise and cloud-based customer support software that helps businesses facilitate internal collaboration, monitor downtime due to failure, and more on a unified platform

Read more about Remote eye

Users also considered
CM.com Communications Platform logo

One platform to reach your audience via all mobile channels

learn more
Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.

Read more about CM.com Communications Platform

Users also considered
CustomerSure logo

Using the VoC to drive actions that matter most.

learn more
CustomerSure helps CX teams build top VoC programs to boost satisfaction, enhance reputation, and secure high retention rates.

Read more about CustomerSure

Users also considered
My AskAI logo

Create an AI chatbot for your Customer Support.

learn more
Add an affordable AI customer support chatbot to your site and cut your support tickets by 79% overnight.

Read more about My AskAI

Users also considered
Grasp logo

Customer Support Software for Live Chat, Email and Twitter

learn more
Grasp's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Boost your customer service with Grasp

Read more about Grasp

Users also considered
ICR Evolution logo

Software for a real omnichannel experience.

learn more
Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.

Read more about ICR Evolution

Users also considered
Infobip logo

Omni-channel customer communication and engagement

learn more
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Read more about Infobip

Users also considered
Verloop logo

Conversational AI Platform for Automated Customer Support

learn more
Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.

Read more about Verloop

Users also considered
Social Intents logo

Live chat software for Microsoft Teams, Slack, and ChatGPT.

learn more
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

Read more about Social Intents

Users also considered
Confides logo

Cloud-based unified messaging platform

learn more
IncognitoDesk is a cloud-based platform that provides businesses with a single web interface for all their messaging app accounts, which allows them to handle customers' queries on a unified location. Supervisors can view and respond to messages, organize them in folders, and annotate chats using a full keyboard.

Read more about Confides

Users also considered
Ochatbot logo

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

learn more
Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

Read more about Ochatbot

Users also considered
Clockwork IT logo

Field service management solution for individual requirement

learn more
Clockwork IT is a field service management solution that helps organizations streamline their entire business flow. It enables enterprises to take complete control, from quotes to invoicing and everything in between.

Read more about Clockwork IT

Users also considered