Heymarket Pricing, Features, Reviews & Comparison of Alternatives

Heymarket

Business text messaging for teams

4.56/5 (39 reviews)

Heymarket overview

What is Heymarket?

Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.
www.heymarket.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Heymarket screenshot: Heymarket shows users which team members are viewing or typing in a conversationHeymarket WebHeymarket screenshot: Contacts can be organized into lists for message targetingHeymarket screenshot: Heymarket supports emojis and message attachmentsHeymarket screenshot: Chats can be assigned to team members, and messages can be created from templatesHeymarket screenshot: Heymarket can be used through web browsers and smartphone apps

Heymarket reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.6
  4.5
Holly Baer

All around excellent!

Used weekly for 2+ years
Reviewed 2018-09-19
Review Source: Capterra

Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

Pros
Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

Cons
I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robin Marshall

Wouldn't Have a Business Without It

Used daily for 1-2 years
Reviewed 2018-09-04
Review Source: Capterra

They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

Pros
-Easy to Use -Campaigns and lists make it easy to follow-up with customers and prospects -Templates save me TONS of time -Customer service is top notch! -The app is AMAZING! Runs smoothly and seamlessly.

Cons
-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket! -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chuck Wells

Stay Connected via Text

Used daily for 2+ years
Reviewed 2020-05-07
Review Source: Capterra

Overall I was very pleased and will suggest it to those that I feel it will be a fit for.

Pros
With ease I was able to communicate with my associates as a group they were categorized in or the whole roster. Quick and easy !

Cons
I was needing a product that I could use unlimitedly and with Heymarket, the cost is based on your useage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kelsey Egan

Great Product- High Price Tag

Used daily for 2+ years
Reviewed 2018-08-31
Review Source: Capterra

HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

Pros
I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

Cons
The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ian Yates

Unorthodox Use – But it works!

Used daily for 6-12 months
Reviewed 2019-04-02
Review Source: Capterra

Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.

Pros
We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

Cons
The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

Response from Heymarket


Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future.

Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Heymarket pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.

Heymarket features

API
Automatic Notifications
Chat
Real Time Notifications

Activity Dashboard (129 other apps)
CRM Integration (80 other apps)
Call Monitoring (91 other apps)
Call Recording (136 other apps)
Call Routing (99 other apps)
Call Transfer (93 other apps)
Caller ID (83 other apps)
Communication Management (95 other apps)
Conferencing (104 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Real Time Reporting (83 other apps)
Reporting & Statistics (132 other apps)
Third Party Integration (158 other apps)
Video Conferencing (97 other apps)
Voice Mail (83 other apps)

Videos and tutorials

Additional information for Heymarket

Key features of Heymarket

  • Auto reply
  • Call forwarding
  • Chat assignments
  • Chat export
  • Contact lists
  • Custom fields
  • Customizable website chat widget
  • Do Not Disturb
  • Facebook messages
  • Internal notes
  • Message personalization
  • Message scheduling
  • Permission management
  • Personalized signatures
  • Private conversation histories
  • Real-time notifications
  • Reply reminders
  • SMS templates
  • Shared contacts
  • Shared inboxes
  • Shared lists
  • Shared templates
  • Typing indicators
View All Features

Benefits

Multiple inboxes can be created for different teams, with all team members able to share contacts and messages, and collaborate on replies.

Chats can be assigned to different team members, with each user able to set their own signature on messages, and a typing indicator ensures that only one user replies to each conversation.

Users can set reminders for messages so that Heymarket will automatically notify them to follow up on customer support requests or important CRM opportunities.

Contacts can be organized into lists and sent targeted messages based on which list they are in, and with message scheduling users can ensure that messages are sent to customers at a sensible time.

Heymarket provides a customizable website chat widget to receive and reply to messages from website visitors, and can also be used to respond to Facebook messages from within the shared inbox.