Heymarket Pricing, Features, Reviews & Comparison of Alternatives

Heymarket

Business text messaging for teams

4.56/5 (36 reviews)

Heymarket overview

Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.
www.heymarket.com

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Heymarket screenshot: Heymarket shows users which team members are viewing or typing in a conversationHeymarket WebHeymarket screenshot: Contacts can be organized into lists for message targetingHeymarket screenshot: Heymarket supports emojis and message attachmentsHeymarket screenshot: Chats can be assigned to team members, and messages can be created from templatesHeymarket screenshot: Heymarket can be used through web browsers and smartphone apps

Heymarket reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.5
  4.5
Holly Baer

All around excellent!

Used weekly for 2+ years
Reviewed 2018-09-19
Review Source: Capterra

Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service. Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

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Robin Marshall

Wouldn't Have a Business Without It

Used daily for 1-2 years
Reviewed 2018-09-04
Review Source: Capterra

They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do! -Easy to Use -Campaigns and lists make it easy to follow-up with customers and prospects -Templates save me TONS of time -Customer service is top notch! -The app is AMAZING! Runs smoothly and seamlessly.

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Ed Grant

Love Heymarket!

Used weekly for 2+ years
Reviewed 2018-08-29
Review Source: Capterra

I use this app regularly. I searched for some time to find it. I highly recommend it to those who want to build a clientele steadily and easily. This is the only software I'm aware of that allows you to blast hundreds of texts to customers from a dedicated number, while not looking like spam. It then allows for individual, ongoing two-way communication, with your existing or prospective customers. All is done without ever revealing your personal phone numbers. This is a great app at a great price, for enhancing relationships and creating value in today's mostly impersonal world.

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Juan Kristal

Love it would definitely use it.I tried but couldn't practice offline.Need 24/7 easy easy access.

Used daily for 6-12 months
Reviewed 2018-03-27
Review Source: Capterra

The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help.

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Gavin Hales

A Good Start

Used daily for 6-12 months
Reviewed 2018-09-14
Review Source: Capterra

We are now easily able to send and receive text messages (including photos and other attachments) with our customers. This improves our customer's experience and saves emails and phone calls that would otherwise take more time to communicate the same information. Heymarket makes it easy for us to respond to customer text messages quickly and to prioritize responses across multiple teams.

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Heymarket pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Basic: $29.99/month - 1000 messages.
Premium: $49.99/month - 2500 messages.
Team: $99.99/month - 5000 messages.
Contact Heymarket for details of larger plans.

Heymarket features

Automatic Notifications
Chat
Receiving
SMS Integration

API (125 other apps)
Activity Dashboard (55 other apps)
CRM Integration (57 other apps)
Call Monitoring (51 other apps)
Call Recording (75 other apps)
Call Reporting (48 other apps)
Call Routing (56 other apps)
Call Transfer (56 other apps)
Caller ID (54 other apps)
Conferencing (65 other apps)
Instant Messaging (53 other apps)
Live / Video Conferencing (46 other apps)
Monitoring (48 other apps)
Reporting & Statistics (49 other apps)
Third Party Integration (69 other apps)
Voice Mail (48 other apps)

Additional information for Heymarket

Key features of Heymarket

  • SMS templates
  • Shared templates
  • Shared contacts
  • Personalized signatures
  • Shared inboxes
  • Chat assignments
  • Contact lists
  • Reply reminders
  • Real-time notifications
  • Private conversation histories
  • Custom fields
  • Customizable website chat widget
  • Permission management
  • Chat export
  • Shared lists
  • Typing indicators
  • Auto reply
  • Message personalization
  • Message scheduling
  • Internal notes
  • Facebook messages
  • Call forwarding
  • Do Not Disturb
View All Features

Benefits

Multiple inboxes can be created for different teams, with all team members able to share contacts and messages, and collaborate on replies.

Chats can be assigned to different team members, with each user able to set their own signature on messages, and a typing indicator ensures that only one user replies to each conversation.

Users can set reminders for messages so that Heymarket will automatically notify them to follow up on customer support requests or important CRM opportunities.

Contacts can be organized into lists and sent targeted messages based on which list they are in, and with message scheduling users can ensure that messages are sent to customers at a sensible time.

Heymarket provides a customizable website chat widget to receive and reply to messages from website visitors, and can also be used to respond to Facebook messages from within the shared inbox.