getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Service Software with Support Ticket Management in 2026 - Page 7

Last updated: February 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

295 software options

charles logo

Web-based conversational commerce suite for consumer brands

learn more
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Read more about charles

Users also considered
LeadDesk logo

Clear and Efficient Sales and Customer Service Software

learn more
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Read more about LeadDesk

Users also considered
Heyday logo

The #1 AI-powered customer messaging platform for retailers

learn more
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

Read more about Heyday

Users also considered
InfoServ logo

Integrated Call Center, Help Desk, and CRM software system

learn more
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.

Read more about InfoServ

Users also considered
Ada logo

The AI customer service agent platform for enterprise.

learn more
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

Read more about Ada

Users also considered
Cisco Finesse logo

Customer Service solution with digital experience

learn more
Cisco Finesse is a digital contact center solution that enhances customer and agent experience with robust features such as direct call transfers, real-time coaching, internal communication channels, call monitoring, and advanced analytics to understand areas of improvement. The system integrates with multiple Cisco communications solutions to provide a unified customer experience while also securely transfering data from one system to another.

Read more about Cisco Finesse

Users also considered
Watermelon logo

AI Agents for scalable, human-led customer conversations

learn more
AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.

Read more about Watermelon

Users also considered
Help Lightning logo

Remote assistance software to improve customer satisfaction.

learn more
We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

Read more about Help Lightning

Users also considered
Sagicc logo

An intelligent customer service experience.

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered
Inbenta logo

A Conversational AI Platform that Reduces Support Requests

learn more
Inbenta's Conversational AI Platform automates communications 24/7 and helps reduce incoming support requests providing up to a 90% self-service rate.

Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance.

Read more about Inbenta

Users also considered
Take Control logo

Collaborative remote access solution

learn more
N-able Take Control remote support software designed to help your IT business succeed.

Read more about Take Control

Users also considered
Dixa logo

Conversational Customer Service Software

learn more
Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams that prioritize the customer experience, Dixa helps brands deliver omnichannel customer experiences through smart routing, built-in CRM, integrations & more.

Read more about Dixa

Users also considered
RingCentral Engage Digital logo

Unified management tool for customer service conversations

learn more
RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.

Read more about RingCentral Engage Digital

Users also considered
Trengo logo

Automate repetitive work to unleash meaningful conversations

learn more
Because customer Delight. Always. Wins.

Read more about Trengo

Users also considered
Richpanel logo

Ecommerce Customer Service Helpdesk and CRM

learn more
Modern customer support solutions for ecommerce stores. Deep integration with Shopify, Magento, WooCommerce. One platform for all support channels - Email, Live Chat, Facebook, Instagram, WhatsApp & Phone. Instantly resolves 50% issues before reaching agents with guided ecommerce self-service.

Read more about Richpanel

Users also considered
RenewityRMA logo

Returns management and product service tracking solution

learn more
RenewityRMA is a cloud-based solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.

Read more about RenewityRMA

Users also considered
Moveo.AI logo

Power the Toughest Conversations

learn more
Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents—enhancing efficiency, CX, and financial outcomes.

Read more about Moveo.AI

Users also considered
YDEA logo

Italian CRM tool to handle customer service operations

learn more
An All-In-One Cloud Suite to provide maintenance services and manage contracts: - Tickets, Reports and sign from mobilee - Asset Management - Planning and Map to show ticket locations - Contracs: rent and pay-per-page printers and MFPs, prepaid scaled contract, recurring billing - Customer Portal

Read more about YDEA

Users also considered
Helpshift logo

Digital customer service platform and ticketing system

learn more
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered
Capacity logo

Artificial Intelligence-based knowledge management solution

learn more
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

Read more about Capacity

Users also considered
Answerbase logo

Meet your customers’ and company's information needs

learn more
Save time and resources by eliminating duplicate inquiries. Utilize Answerbase’s self-help to effectively scale your support offerings.

Read more about Answerbase

Users also considered
WorkHub Tasks logo

All sort of organizations from small to enterprise-level

learn more
WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

Read more about WorkHub Tasks

Users also considered
Fireberry logo

Empowering every business with one platform

learn more
Fireberry is a customer relationship management (CRM) platform for any-sized business that centralizes all of your data and apps. Wit your complete visibility, you can close more deals, provide better service, and make data-informed decisions to grow your business right.

Read more about Fireberry

Users also considered
ChatHQ logo

Customer engagement software for marketing agencies

learn more
ChatHQ is a customer engagement software designed to generate more leads, increase sales revenue, simplify customer support, and accelerate product adoption for digital marketing agencies. It offers dynamic engagement tools, advanced live chat, AI-powered knowledge bases, and comprehensive analytics.

Read more about ChatHQ

Users also considered
Astrea Case Merge logo

Salesforce component, allows users to merge duplicate cases.

learn more
When enabling ‘My Domain’ in the Salesforce Org this lighting component allows administrators to merge cases when using the following criteria: priority, origin, subject, contact and created date range. It’s simple and easy to use and supports point and click user interface. This component can merge a duplicate case within the parent case in addition to related communication such as email messages, files, comments and attachments.

Read more about Astrea Case Merge

Users also considered