App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Service Software for Mid Size Business (2026) - Page 7
Last updated: February 2026
428 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication and workflow management software
Read more about Helpwise
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based help desk software for customer support teams
Read more about C-Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empowering Businesses with Customer Service Automation
Read more about yellow.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automate support requests that are slowing your team down!
Read more about Y Meadows
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sales, marketing, customer service & billing CRM for SMBs
Read more about ConvergeHub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Self-service support & customer education platform
Read more about elevio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel Customer Communication Platform
Read more about Acquire
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI platform
Read more about Replicant
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service desk and asset management solution
Read more about Mint Service Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
We make portals. It's not magic. It's Magentrix.
Read more about Magentrix
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enhanced contact centre experiences for customers & teams
Read more about Liberty Converse
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help Desk, ITSM, Service and Support management for SMBs
Read more about ServoDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop virtualization platform for remote teams
Read more about V2 Cloud WorkSpaces
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledgebase solution for improving customer service
Read more about HelpShelf
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational commerce platform
Read more about hello24.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Tool that turns Trello Board into a service desk
Read more about Hipporello Service Desk for Trello
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer support help desk software
Read more about SupportBee
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for businesses of all sizes
Read more about Kapture CX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Win Back 50% of Time Lost Messaging Customers
Read more about Replyco
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered social media marketing software
Read more about Emplifi Social Marketing Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel contact center solution
Read more about Vocalcom Hermes360
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Making every conversation a source of growth
Read more about Reecall
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Answers - Spot On!
Read more about Korra
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
System for the management of ticket flows and attendance
Read more about Tiflux
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Internal remote augmented visual assistance solution
Read more about Apizee