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Urbest's collaborative job tracking platform allows organisations to seamlessly capture, organise, track and take actions in workloads between issuers, managers and workers.
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Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-powered chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.
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Simple, scablable and powerful omnichannel customer service solution for organizations committed to deliver highest level of service to its clients.
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Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.
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Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.
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North America-based live chat agents respond 24/7 to sales and service inquiries in English and Spanish. We capture, screen, and convert new leads, and assist clients. We offer the superior experience of an in-house receptionist, not a cheap offshore "live chat" vendor that feels like a call center.
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Heymarket is customer service via text message for leading brands. It is intuitive enough for agents to learn in minutes, but powerful enough for manager to track performance. Using SMS for customer service will improve response times, agent productivity, and customer satisfaction.
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EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
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PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more
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Scale your customer service organization with AI text analytics to uncover most common reasons customers are contacting you. Examine 100% of support tickets and categorize them for deeper analysis into how agents are meeting the needs of the customer. Assign courses to fill knowledge gaps.
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Boxia is a web-based technology for eCommerce companies to track shipments in real-time on a single interface, anticipate delivery issues and send proactive personalized shipping notifications to customers.
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Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.
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Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.
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VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.
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Onboard new customers and provide great support with an easy to use live chat, mailing service, knowledge base creation software and automated messages.
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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.
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HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.
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Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat
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With 3CLogic's full suite of contact center and voice-enabled features, easily manage your voice channel with its advanced IVR, CTI, ACD, speech analytics, and CRM integration capabilities, designed to improve the quality of service to end-customers while improving agent efficiency.
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Sinch Engage is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service.
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C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs.
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Helpwise is a communication software that allows customer-facing teams to create shared inboxes for different channels like email, live chat, SMS, Whatsapp, Facebook, Twitter, and more. Sales and support reps can use Helpwise to manage customer conversations and optimize workflows using different automation rules.
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Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more
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HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business
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