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Customer Service Software - Page 6

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.

268 software options

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eDesk

4.5
(44)

The World's #1 eCommerce Help Desk

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Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love.

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UseResponse

4.7
(32)

All-in-one Customer Support and Feedback Suite

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Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

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ilos

4.8
(29)

Video's Most Interactive Platform

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VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.

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Scorebuddy

4.5
(40)

All-in-One Quality Management Platform for Contact Centers

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Scale your customer service organization with AI text analytics to uncover most common reasons customers are contacting you. Examine 100% of support tickets and categorize them for deeper analysis into how agents are meeting the needs of the customer. Assign courses to fill knowledge gaps.

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DeskPRO

4.6
(35)

Customer service software you can depend on

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Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

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3CLogic

4.3
(48)

Cloud Call Center Solutions

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With 3CLogic's full suite of contact center and voice-enabled features, easily manage your voice channel with its advanced IVR, CTI, ACD, speech analytics, and CRM integration capabilities, designed to improve the quality of service to end-customers while improving agent efficiency.

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C-Desk

4.7
(27)

Cloud-based help desk software for customer support teams

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C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments & receive notifications about overriding SLAs.

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Call Center Studio

4.5
(37)

Cloud-based call center management software

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Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Key features include reporting, voicemail management, call recording, IVR, database administration, workflow configuration, KPI monitoring, and more.

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ConvergeHub

4.8
(24)

Sales, marketing, customer service & billing CRM for SMBs

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Track and quickly respond to all customer issues and questions to create happy customer relationships.

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User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

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Onboard new customers and provide great support with an easy to use live chat, mailing service, knowledge base creation software and automated messages.

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OnContact CRM 7

4.4
(36)

CRM with sales and marketing automation

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Leveraging the latest, proven technologies available today for commercial web development, OnContact CRM Software offers sales management, marketing automation, customer service and contact center functionalities.

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Magentrix

4.7
(24)

We make portals. It's not magic. It's Magentrix.

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Need to have customers log in and view or update their information? Self-service knowledge base with answers and log tickets? Consume documentation or download updates? Magentrix can help.

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Replicant

4.9
(16)

Conversational AI platform

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Conversational AI platform and autonomous contact center management software. The provides always-on and flexible call center capacity for customer service with voice AI.

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iridize

4.7
(20)

Enterprise grade product training and user onboarding

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Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.

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Vocalcom

4.9
(15)

Omnichannel Cloud Contact Center Solutions

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Vocalcom's contact center software aids customer service through features such as IVR, ACD, routing, case management, call recording, agent monitoring, & more.

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Casengo

4.7
(18)

Customer Support Software for Live Chat, Email and Twitter

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Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

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Mi4biz

4.7
(17)

End-to-end omnichannel customer experience management

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Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.

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SupportBee

4.4
(26)

Customer support help desk software

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SupportBee is the ticketing system for companies that pride themselves in their relationships with their customers.

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Klaus

4.9
(14)

Support Quality Management Platform

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Klaus measurably improves customer service quality by making internal feedback easy and systematic.

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InfoServ

4.9
(12)

Integrated Call Center, Help Desk, and CRM software system

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InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.

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Help Lightning

5.0
(10)

Remote assistance software to improve customer satisfaction.

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We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

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Subiz

5.0
(10)

Website-integrated Live Chat Software

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Provide premium customer service with Subiz live chat

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CustomerGauge

4.8
(11)

Customer experience management platform for B2B companies

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CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs.

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Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

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Customer Service platform purpose built for ecommerce teams. Richpanel consolidates customer orders, tracking details & website activities so your team has all the context to assist customers quickly, at scale.

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Dixa

4.3
(19)

Conversational Customer Service Software

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Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams that prioritize the customer experience, Dixa helps brands deliver omnichannel customer experiences through smart routing, built-in CRM, integrations & more.

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