Help Desk & Ticketing Software with Social Media Integration

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55 apps

Jira Service Desk   

252
Simple service desk built on Jira
Jira Service Desk helps IT & support teams to automate ticket management, knowledge base creation, SLAs, case tracking, self-service, & reporting. Read more about Jira Service Desk
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Simple service desk built on Jira
Jira Service Desk helps IT & support teams to automate ticket management, knowledge base creation, SLAs, case tracking, self-service, & reporting. Read more about Jira Service Desk
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Salesforce Service Cloud   

458
Customer Service & Field Service Management Solutions
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
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Customer Service & Field Service Management Solutions
Help your support agents solve customer problems faster by putting the right tools at their fingertips with Salesforce Service Cloud. Read more about Salesforce Service Cloud
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NICE inContact   

326
Cloud Contact Center Software
With NICE inContact, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time. Read more about NICE inContact
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Cloud Contact Center Software
With NICE inContact, you get a support center that grows with you and never goes out of date. You’ll always be on the most recent version of our software – updates are free as are the continuously-flowing new service features. Give your customers a world-class support experience each and every time. Read more about NICE inContact
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Zendesk   

2,372
Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk is a leading Help Desk and Ticketing software solution trusted by over 200,000 customers worldwide. Read more about Zendesk
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HappyFox   

78
Helpdesk, customer support software
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums. Read more about HappyFox
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Helpdesk, customer support software
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums. Read more about HappyFox
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Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu
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Cloud Based Ticket Management & Help Desk Software
Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base. Read more about Cayzu
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Freshdesk   

2,172
Online helpdesk system and customer service software
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting. Read more about Freshdesk
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Online helpdesk system and customer service software
Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting. Read more about Freshdesk
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Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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Front   

147
Email management software and shared inbox for teams
Turn your email into a help desk to deliver more personal customer support. Front brings emails and messages from every channel (email, chat, social media, SMS) into a collaborative team inbox. Try Front for free. Read more about Front
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Email management software and shared inbox for teams
Turn your email into a help desk to deliver more personal customer support. Front brings emails and messages from every channel (email, chat, social media, SMS) into a collaborative team inbox. Try Front for free. Read more about Front
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SeamlessDesk   

17
Helpdesk and Ticketing solution for businesses of all sizes
SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes with a ticketing system, built-in inbox & a notification system, which sends push messages to inform agents about new support tickets & customer responses. Read more about SeamlessDesk
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Helpdesk and Ticketing solution for businesses of all sizes
SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes with a ticketing system, built-in inbox & a notification system, which sends push messages to inform agents about new support tickets & customer responses. Read more about SeamlessDesk
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HelpOnClick Live Chat Software   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration. Read more about HelpOnClick Live Chat Software
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Live Chat Software and Virtual agent for SMBs
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration. Read more about HelpOnClick Live Chat Software
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ThinkOwl   

2
AI-based customer service management solution
Multi-channel customer service software fully powered by artificial intelligence. Read more about ThinkOwl
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AI-based customer service management solution
Multi-channel customer service software fully powered by artificial intelligence. Read more about ThinkOwl
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Bitrix24   

415
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
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100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers… Read more about Bitrix24
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Supportbench   

17
All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more. Read more about Supportbench
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All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more. Read more about Supportbench
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ngDesk   

11
Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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Ticket management for customer service and support teams
ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication. Read more about ngDesk
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ProProfs Help Desk   

4
Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
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Help desk and ticketing solution for customer service
ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. Read more about ProProfs Help Desk
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Agile CRM   

387
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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LiveAgent   

909
Great customer service starts with better help desk software
Great customer service starts with better Help Desk Software! Read more about LiveAgent
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LiveChat  

1,015
Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
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Premium Customer Service Software for Live Chat & Help Desk
Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors! Read more about LiveChat
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Trengo  

18
Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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CommBox  

0
Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Zoho Desk  

1,603
Cloud-based help desk platform
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
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Cloud-based help desk platform
Use Zoho Desk to automate ticket management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations. Read more about Zoho Desk
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RepairShopr  

113
Customer Relationship Management, Field Service Management, Jewelry Store Management, Point of Sale, Help Desk, Billing and Invoicing, Ticketing, Onli
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Read more about RepairShopr
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Deskero  

99
Customizable help desk & ticketing system
Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more. Read more about Deskero
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Customizable help desk & ticketing system
Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more. Read more about Deskero
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Kayako  

154
Unified customer service platform
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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Unified customer service platform
Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships. Read more about Kayako
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