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Help Desk
Page 11

Help Desk Software for Large Enterprises (2026) - Page 11

Last updated: February 2026

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Features

Support Ticket Management(208)

Reporting/Analytics(253)

Real-Time Notifications(167)

Email Management(193)

Alerts/Escalation(236)

Integrated with

Microsoft Teams(53)

Microsoft 365(42)

Google Workspace(20)

Microsoft Outlook(48)

3CX(8)

Pricing model

Free(81)

Open Source(15)

Free Trial(236)

One Time License(11)

Subscription(255)

Devices supported

Mac(146)

iPad(140)

Android(158)

Linux(139)

Web-based(292)

iPhone(155)

Windows(200)

Organization types

Small Business(277)

Non Profit(180)

Large Enterprises

Public Administrations(138)

Freelancers(128)

Mid Size Business(283)

User rating

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Engaige

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered seamless customer support

Engaige is available for Large Enterprises.

Read more about Engaige

Users also considered

Naofix

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

Naofix is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum, Chat.

Read more about Naofix

Users also considered

Focus Desk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multi-channel service desk & ticketing solution

Focus Desk is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Focus Desk

Users also considered

OASYS^

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Embrace Your Business Transformation & Automation

OASYS^ is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, Chat, 24/7 (Live rep).

Read more about OASYS^

Users also considered

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

Helpdesk 365 is available for Large Enterprises and offers the following support options: Knowledge Base, FAQs/Forum, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep).

Read more about Helpdesk 365

Users also considered

House-on-the-Hill

3.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Service Desk Solution on-premise or in the Cloud!

House-on-the-Hill is available for Large Enterprises and offers the following support options: Chat.

Read more about House-on-the-Hill

Users also considered

Elementool Help Desk

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help desk software

Elementool Help Desk is available for Large Enterprises.

Read more about Elementool Help Desk

Users also considered

Enterprise Service Desk

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITIL-based incident, service and change management solution

Enterprise Service Desk is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about Enterprise Service Desk

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Phone Support.

Read more about HEINZELMANN

Users also considered

Atomicwork

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based agentic service management platform

Atomicwork is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about Atomicwork

Users also considered

Elementool

(0)

IT project management

Elementool is available for Large Enterprises.

Read more about Elementool

Users also considered

BoldDesk

(0)

Customer Service Software, Help Desk Software.

BoldDesk is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about BoldDesk

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is available for Large Enterprises and offers the following support options: Chat, Email/Help Desk, Knowledge Base.

Read more about ClearFeed

Users also considered

Uniphore

(0)

So every person, on every call, can finally be heard.

Uniphore is available for Large Enterprises and offers the following support options: Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep).

Read more about Uniphore

Users also considered

Ariglad

(0)

Ariglad auto creates & updates your knowledge base

Ariglad is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat.

Read more about Ariglad

Users also considered

ReplyDesk

(0)

Cloud-based help desk software

ReplyDesk is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base.

Read more about ReplyDesk

Users also considered

Diadyn

(0)

Business management application

Diadyn is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat.

Read more about Diadyn

Users also considered

Issuebear

(0)

Cloud-based help desk software for businesses

Issuebear is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about Issuebear

Users also considered

Infizo Desk

(0)

Cloud-based ticketing and incident management software

Infizo Desk is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support.

Read more about Infizo Desk

Users also considered

DeskDay

(0)

Conversational service automation for MSPs

DeskDay is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat.

Read more about DeskDay

Users also considered

Jack Project

(0)

Project management solution

Jack Project is available for Large Enterprises and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support.

Read more about Jack Project

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk.

Read more about KIX

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is available for Large Enterprises and offers the following support options: Chat, Email/Help Desk, Knowledge Base.

Read more about ClearFeed

Users also considered

Ellevo Next

(0)

Your next B2B customer service software

Ellevo Next is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base, Chat.

Read more about Ellevo Next

Users also considered

eFACiLiTY Helpdesk and Knowledgebase

(0)

Centralized helpdesk ticketing software

eFACiLiTY Helpdesk and Knowledgebase is available for Large Enterprises and offers the following support options: Phone Support, Chat, Email/Help Desk, FAQs/Forum.

Read more about eFACiLiTY Helpdesk and Knowledgebase

Users also considered

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