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Top Rated Help Desk Software with Self service portal - Page 5

Last updated: October 2026

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296 software options

HelpDesk logo

AI-powered ticketing system

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction.

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Sabio Virtual logo

Cloud-based help desk software for support teams

Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

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Movidesk logo

Omnichannel customer service and help desk platform

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping.

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ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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Helprace logo

All-in-one customer service solution

Helprace can be used as an email manager or full-fledged ticketing system. Manage workflows, saved commands / replies, users and reports.

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Genuity IT Admin Suite logo

IT management platform for businesses of all sizes

Genuity IT Admin Suite is a cloud-based platform which helps businesses generate actionable insights and streamline process workflows for IT departments. Key features include ticket management, network monitoring, asset performance tracking, and spend analysis.

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Zammad logo

Open source helpdesk and ticketing solution

Zammad is a help desk software. It is an open source solution designed for small and medium-sized companies. Zammad offers functionalities for customer service teams to manage and track customer requests.

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Rankmi logo

Your People, Our Focus.

AI-powered People Management platform that centralizes HR processes, connects teams, and enables better decisions.

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TurnFriendly logo

The tool for complaint managers

TurnFriendly is a web-based platform, especially for the handling of complex complaints.

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KairosLink logo

RMM + ITSM for MSPs, with AI and security built in

RMM + ITSM platform for MSPs: unattended remote control, monitoring, patching for Windows, Linux and macOS, AI scripting with technician approval, SLA service desk, Microsoft 365 multi-tenant and security modules including DLP. White-label reports carry your brand.

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Saufter.io logo

Cloud-based AI email marketing & support platform

Saufter.io is a cloud-based AI behavioral email marketing and omnichannel support platform for e-commerce and SaaS businesses.

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Pitney Bowes logo

B2B solutions that fit your organisation

Trusted, compliant Pitney Bowes solutions to manage documents, post, people and assets. Chosen by government, the NHS, universities and businesses.

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Consol CM/Helpdesk logo

Software for managing IT helpdesk and support operations

Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows.

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NITRO Help Desk for IT logo

Microsoft-Native IT Ticketing Made Simple

NITRO Help Desk for IT is a Microsoft 365, Teams, and SharePoint-native ticketing platform with Teams integration, auto-routing, email-to-ticket conversion, optional NITRO Copilot AI, and flat-rate pricing with no per-user fees.

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Tactful AI logo

Simpler, Better and Modern Customer Service

Tactful AI’s customer service platform offers transformative business benefits by centralising interactions and enhancing service through AI and automation.

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Business Manager 365 logo

Cloud-based business management software

Business Manager 365 is an on-premise and cloud-based software designed to help organizations handle various business operations, such as customer relationship management (CRM), enterprise resource planning (ERP), quality assurance, IT ticketing, and more on a centralized platform.

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Virima logo

Accurate CMDB, discovery and service mapping for IT teams

Virima combines agentless and agent-based discovery, a native CMDB, and ViVID™ Service Mapping to give IT teams a live view of assets, dependencies, and change impact. It integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix.

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Watermelon logo

Cloud-based AI customer service platform for all sizes

Watermelon is a cloud-based, EU-hosted AI customer service platform for building AI Agents that automate conversations across chat.

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INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

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SysAid logo

Cloud-based AI ITSM & ESM platform for all sizes

Your help desk shouldn't be a queue your team disappears into. SysAid Copilot resolves requests instantly in natural language, or captures, categorizes, and routes tickets to the right agent automatically. Agents get context and a suggested fix inside every ticket, so they act instead of digging.

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ServiceWise logo

Web based help desk management software

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

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HelpOnClick logo

Live Chat Software and Virtual agent for SMBs

HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration.

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HelpSpot logo

Customizable help desk management software

HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.

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Artologik HelpDesk logo

Help desk and ticketing software

Artologik HelpDesk is a ticketing system designed to enhance customer support and strengthen client relations. The system's flexibility allows organizations to customize the workflow to match their unique needs and scale the system as requirements evolve.

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IrisCX logo

Personalizing visual customer experience

IrisCX helps businesses resolve consumer problems faster. The platform enables businesses to provide live-guided or self-guided virtual support and generate valuable insights about consumer behavior.

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