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Zendesk Suite

4.4

(4K)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service across all channels

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Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

LiveAgent

4.7

(1.7K)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Zoho Desk

4.5

(2.2K)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer service software for businesses of all sizes

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With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Salesforce Service Cloud

4.5

(816)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service management platform

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Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

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Bitrix24

4.2

(983)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

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100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Front

4.5

(286)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled customer service platform for collaboration

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Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

HappyFox Help Desk

4.6

(92)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

NABD System

4.6

(38)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel Customer support & Help Desk software-FREE PLAN

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Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking.

Deskpro

4.6

(38)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer service software you can depend on

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Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

WikiPro

4.6

(33)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer communication platform for small business owners

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WikiPro is a customer communication platform designed to help small businesses in the legal, finance, accounting, and marketing sectors engage with clients by requesting reviews, electronic signatures, payments, and more. Administrators can create tasks and assign them to team members.

Rezolve AI

4.8

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Smart Integrity Platform

(0)

Whistleblowing Software-secure reporting channel

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The Smart Integrity Platform by DISS-CO is a secure, blockchain-based software for confidential and anonymous reporting, complaints and breaches. It is quick to implement and easy to use. Visit us at: https://diss-co.tech

Read more about Smart Integrity Platform

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