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Odigo Logo

Odigo provides Contact Center as a Service (CCaaS) solutions

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Odigo - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Odigo overview

What is Odigo?

Odigo provides Contact Center as a Service (CCaaS) solutions that facilitate communication between large organizations and individuals thanks to a global omnichannel management solution. Thanks to its innovative approach based on empathy and technology, Odigo enables brands to connect with the crucial human element of interaction while also taking full advantage of digital possibilities.

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Starting price


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Odigo’s user interface

Ease of use rating:

Odigo reviews

Overall rating

4.0

/5

3

Positive reviews

33

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.33/10
Rating distribution

5

4

3

2

1

1

1

1

0

0

Odigo's key features

Most critical features, based on insights from Odigo users:

Computer telephony integration
Caller id
Automatic call distribution
Call recording
Call monitoring

All Odigo features

Features rating:

Access controls/permissions
Activity dashboard
AI copilot
AI/Machine learning
Alerts/Escalation
Automatic call distribution
Blended call center
Callback scheduling
Call center management
Caller id
Call logging
Call monitoring
Call queues
Call recording
Call routing
Call scripting
Call transfer
Campaign management
CES survey structure
Chatbot
Chat/Messaging
Chat Transcript
Communication management
Computer telephony integration
Configurable workflow
Contextual guidance
CSAT survey structure
Customer history
Customizable branding
Customizable fields
Customizable forms
Customizable templates
Data import/export
Data visualization
Event triggered actions
For developers
Inbound call center
Intent recognition
IVR
Knowledge base management
Lead capture
Live chat
Manual dialer
Monitoring
Multi-Channel communication
Multi-Channel management
Multi-Language
Multiple Scripts
Natural language processing
Online voice transmission
Outbound call center
Performance management
Performance metrics
Phone Key Input
Progressive dialer
Queue management
Real-Time analytics
Real-Time monitoring
Reporting & statistics
SIP trunking
SMS messaging
Social media integration
Speech recognition
Speech synthesis
Survey/Poll management
Text to speech
Third-Party integrations
Voice Customization
Voice mail
Voicemail transcription
VoIP
VoIP connection
Widgets

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Odigo integrations (3)

Integrations rated by users

We looked at 3 user reviews to identify which products are mentioned as Odigo integrations and how users feel about them.

Integration rating: 5.0 (1)

Parfait complément rien à dire

FM

Floriane M.

Teleconseiller

Odigo support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Documentation
Webinars
In Person
Videos
Live Online

Odigo FAQs

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