BILL Accounts Payable & Receivable Pricing

We absolutely loved the immediate integration with quick books online. Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs. Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.

The cost structure we find a bit pricey for the more enterprise orientated company models. As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.

Ease of use Value Customer support Does the job User interface

Limited functionality Support can be lkmited at times

We're glad that you have a great experience, Amir. We really appreciate you taking the time to share your review.

BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity.

BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into.

Thank you James for your positive feedback! We are thrilled to hear that our BILL software has sped up productivity for you. We will pass along your feedback on cost-effectiveness. We always want to hear what works and what will make your experience better.

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations...

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Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

That's great to hear, Barbara. We'll be sure to pass on your positive sentiments to our product team.

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that...

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Hi Anne! We're sorry to hear you're not enjoying your Bill.com experience, though we would love an opportunity to make it right! The fastest way to get pass on feedback is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely.

Bill.com is easy to setup and is extremely simple.

Bill.com seems to have gotten very expensive over the past 6 years!

We thank you Thomas for your five star review! BILL values customer feedback when planning the future of the app. We will pass on your suggestion to our team regarding pricing. We are glad that you find the app simple to use .

I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options.

Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections.

Thank you for your positive review Kristina! We love to hear that making payments using BILL software is working for you. We apologize for any frustration that our virtual card program may have caused. We will pass along your feedback about network connections. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

The automated invoice upload, approval flow and automatic notifications of payments.

Poorly constructed releases of software/platform updates. Lack of customization for multinational businesses. Lack of flexibility for some features.

Fred, we're sorry to hear about this experience with our app. We'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

meets basic needs, but does have limitations.

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

Hello Carlos, thank you for your valuable feedback! We're sorry to hear about your experience and would love the opportunity to help. Please feel free to provide us with your best email address and our team will reach out directly!

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.

This product is great for companies that need to pay large swaths of invoices, keep track of them, and cut time spent in quickbooks doing bookkeeping for AP.

This product is more expensive if you run under 20 payments/month that something like a milio (built into to quickbooks online).

Thank you Ravi for providing feedback. We appreciate hearing that our software works for paying large groups of invoices, tracking them and is integrating well with QuickBooks for you. We apologize for any frustration reaching out to support has caused. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

What I like the most is easy to use and user friendly.

You need to edit some fields to your Invoice once you received to your email, AI automation is not accurate for this features needs to improve.

Thank you, Catherine, for your valuable feedback on our software! We love that you find BILL easy to use and that it is user-friendly. We appreciate your suggestions for improvement with our AI feature. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software.

I like how it's a complex platform, but my tasks are bare bones and basic and I can navigate to information a variety of different ways and get answers. You can be a low level user and still see the information you need, without having to go down a bunch of rabbit holes. It's forensic and basic at the same time.

I can't think of anything I don't like about this platform.

Thank you for your positive feedback Jennifer! We are thrilled that you are able to navigate and find the information you need easily. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

Thank you for your feedback! We'd love the opportunity to help with any questions and/or outstanding issues that you're experiencing. Please feel free to provide us with your best email address and we will relay that to our team so that they can reach out.

The ease of use for the inbox and being able to break apart multiple invoices in one document.

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

Thank you for your review, Anne. We're glad to hear that you're enjoying our app, and we'll be sure to get your feedback raised to our product team!

Bill.com has been electronic payments so much easier for our organization. We work with a lot of young folks, and cashing checks is no fun. Our staff, volunteers, and vendors appreciate the ease of an electronic payment so much.

The software is expensive, as they charge a flat rate + fees for each transaction. So if you have a high volume of transactions, the monthly invoice adds up quickly. I

We're glad that you have a great experience, Annalese. We really appreciate you taking the time to share your review.

Saves a huge amount of time managing AP. We've been on bill.com for 8+ years and I can't imagine running AP in compliance with our policies and procedures without it (or something similar).

Sync with external services can glitch if you're not careful. Cost can be expensive at highest tiers.

We appreciate you sharing your experience with the app, Charles. Thank you for your review!

Bill.com is very easy to use and the app on my phone makes it even easier. I use Bill.com personally and with our business.

We had to cut down on our users in the app because of the cost. I wish there were options for multiple users that wasn't expensive.

We're glad that you are having a great experience, Amy. We really appreciate you taking the time to share your review.

The permissions are customizable, you can be very particular about how the QuickBooks sync happens, and the approval workflows are great. I appreciate being able to connect to Hubdoc, QBO, and Tallie, among other apps.

The customer service is awful. It used to be great, but now you’re lucky to get an email back at all. That is my biggest complaint. Coming in second is the other side of the customization piece: there are lots of ways to make things happen that you don’t want to happen. There are cheaper, simpler solutions out there for the less technologically initiated.

Bill is a low-friction way of receiving payments for invoices. Even though I do not invoice through Bill, many of my clients use it to provide ACH payment, and this is quick and easy for all parties.

At first, I did not really understand what Bill was, as I was asked to join because a client wanted to use it to pay me. I have received multiple phone calls from Bill asking me for more information about my business, and I have declined, as I have no desire to add more features or upgrade my account because I am currently content with the way it works now.

We appreciate you sharing your great experience with the app, especially receiving payments via ACH. We're going to share this with our product team, who always enjoy hearing positive feedback.

Ease of use for non-accounting staff. Consolidation of supporting documentation for A/P.

The cost--even users with minimal permissions (view only) cost the same as admins. Cost per transaction is a bit high. The back-end is impossible to customize. You cannot specify the accounts in QuickBooks Online that you want to use for payables, so they land wherever Bill.com decides and wreak havoc if you have specially designated A/P accounts for different compliance purposes. Navigation is a bit clunky in places, especially when reviewing supporting documents (no scroll-through, only page-by-page).

Easy of use - capturing all documents in one place for one client with a dedicated fax number and email address.

Price

Thank you for your review, Jill. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!