BILL Accounts Payable & Receivable Reviews - Page 4

Ease of use, good for contractors and small businesses <1M in rev/payables

Inconsistent payment times, customer support rarely helps

We're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Incredibly easy to use; I like that it easily syncs to QuickBooks Desktop and QuickBooks Online software

I don't have any complaints about the software. I use it for quite a few accounting clients and have always found that if I run into a snag, the customer support chat team at Bill.com is able to assist me. Admittedly, the issues I've had have all been user errors, rather than shortcomings related to the software.

We thank you for your good review, Cheryl. We will share this with the team to let them know to keep up the amazing work.

La posibilidad de crear diferentes roles para gestionar la facturación del negocio y de conectarse con los principales programas contables.

El soporte es muy justo y el precio demasiado caro.

Thank you for your valuable feedback! We are pleased to hear that our accounting software integration and billing management features meet your needs. The cost of our plans varies depending on your specific requirements. If you ever need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email our customer support team. JennJ BILL Support

The concept of having a digital copy of each bill/invoice/statement that you can open up at any time. This is exceptionally helpful during closing, if you need to verify something.

The fact that credits have to be posted in both bill.com and in your accounting software. It makes it double work when something needs to be credited off from a prior period.

Thank you for your review, Denise. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Bill.com offers several core features for small businesses, including integration with several accounting software systems, tax filing capabilities and reporting, a mobile-friendly interface, and payment options.

Bill.com lacks the ability to create custom reports and customize the look and feel of invoices and other documents.

We're glad to hear that you're enjoying our app, Claudia. And we'll be sure to get your feedback up to our product team! Thank you for your review.

All bills for the year in one place. I use the app a lot. I am able to approve bills for my business from anywhere.

Being able to put some bills to not be viewed until they are needed to be paid versus popping up each month on the top of the bills.

Thank you for your review, Therese. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

I like that the search feature works so well in this software. If I only know a little bit about an invoice I'm looking for, I can pretty type anything in and it will find it. The approval feature is easy and it is also nice that I can make comments for the accounting team to see.

It would be nice to have access to reports even if you aren't an administrator. If I want to pull spend by vendor, I have to ask our Accounting Team to do this instead of just getting it myself which is definitely frustrating.

Thank you for your review. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Bill.com is really simply and easy to use and it works really well with Quickbooks that I can import data with no issues and this happens every day and I am glad that this software helps me to do my job a lot more easy.

No issues with bill.com its one of the best software I have used to work with Quickbooks to import my data

Josue. We're so glad to hear that you're enjoying our app, Thank you for your review!

It is easy to use for AP bill processing. I enjoy the fact that each client can have users login and code bills on their own, no pre-coding is required other than the vendor and amount. I like that you can search for all bills by vendor and see copies of checks. The audit trail is a great feature. Auditors do love it.

Although I love it and will use it still, I do struggle with a few things: 1) It takes all AP monies at one time instead of issuing checks that will clear the bank slowly, 2) It doesn't handle multi-entity perfectly 3) It is costly 4) the 1099 process is a bit more cumbersome than desired, 5) It requires manually adding approvers each time unless you setup rules based on amounts...no other rules options right now.

We're so glad to hear that you're enjoying our app. Thank you for your review!

I like that we can integrate our sales from our POS, Aloha, to our HotSchedules account to forecast sales and help control our labor costs.

I wish that the request off features were a little less confusing for our employees, and that we could view the total number of people scheduled on a certain shift at the bottom like with older versions of Hot Schedules.

We highly appreciate your review and thank you for bringing this to our attention, Margaret and we'll be sure to get your feedback up to our product team!

Saves a huge amount of time managing AP. We've been on bill.com for 8+ years and I can't imagine running AP in compliance with our policies and procedures without it (or something similar).

Sync with external services can glitch if you're not careful. Cost can be expensive at highest tiers.

We appreciate you sharing your experience with the app, Charles. Thank you for your review!

Paperless - don't have to print or mail payments or file invoices Can quickly access PDF's of any invoice and all the accounting details

Syncing to QuickBooks Online has been a little tricky. There's definitely a learning curve to understand the limitations of the sync function and learn how to work around it.

Thank you for your review, Tracy. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Bill.com is very easy to use and the app on my phone makes it even easier. I use Bill.com personally and with our business.

We had to cut down on our users in the app because of the cost. I wish there were options for multiple users that wasn't expensive.

We're glad that you are having a great experience, Amy. We really appreciate you taking the time to share your review.

Customer portal. Customers can access all their invoices and payments in on place.

Absolutely incompetent customer service. No knowledge of the product. No ability to call them.

We appreciate your review Mariya and we're sorry to hear about your experience with the support team. We would love the chance to assist should you have any outstanding issues. Please do not hesitate to provide us with your best contact information and we will have the team reach out directly!

I have many AP platforms for Account Payable processing so far this is the best solution. My favorite features are; 1. International Payments 2. Artificial intelligence 3. Approval process 4. Syncing to QBO and NS 5. Customer support

I don't like that you can't book an bill in liability account. It should give us option to book into any account.

it's very easy to implement. Sync between bill.com and Quickbooks is easy. Payment processing is also very easy. Love the approval levels that can be set up

The sync between bill.com and Netsuite is actually hard to set up. I had this issue with one of my client, there has been a lot of sync issue due to the set up. It may not be a bill.com issue, more of Netsuite, however, the trouble shoot was pretty tough to resolve

Thank you for your review, karie. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Easy uploads and tagging project names and codes and who can sign for approval.

Hard to search for already approved invoices in your history.

Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software.

quicker than writing checks, customers seem to like the ease of using this product, we suggest it to ours

there is nothing really that i don't like about it, very easy to navigate and use

Susan. We highly appreciate your excellent review!

Bill.com is an easy to use software with a quite perfect interface. It allows you to have contact with safe customers who already use the tool and document invoices by e-mail. It is also user-friendly

Since we have been using it we have not encountered any problems with the tool

That's great to hear, Wilfried. We'll be sure to pass on your positive sentiments to our product team.

This software program is great - our accounting team can easily put invoices through by vendor, and assign invoices to specific members of our team to approve them - the note section and GL selections are great! The tracking by vendors is easy to see payment deadlines, credit memos, and the status of the invoice. I particularly love logging in and only seeing bill approvals I need to confirm that day - very user-friendly!

The search section can be a bit confusing sometimes to find the vendor, and if you approve a bill by mistake, it's a bit difficult to undo.

We're glad that you are having a great experience, Stella. We really appreciate you taking the time to share your review.

Bill.com makes it simple to work with teammates to enter, review, and approve invoices and payments. The interface is simple and intuitive, and we're able to use Bill.com to handle the large majority of vendors we work with.

We work with some international vendors and contractors in regions where Bill.com either isn't supported or is only able to send funds in a way that incurs a fee for the receiving party, which can lead to some confusion.

Joshua. We highly appreciate your review and thank you for bringing this to our attention, and we'll be sure to get your feedback up to our product team!

The permissions are customizable, you can be very particular about how the QuickBooks sync happens, and the approval workflows are great. I appreciate being able to connect to Hubdoc, QBO, and Tallie, among other apps.

The customer service is awful. It used to be great, but now you’re lucky to get an email back at all. That is my biggest complaint. Coming in second is the other side of the customization piece: there are lots of ways to make things happen that you don’t want to happen. There are cheaper, simpler solutions out there for the less technologically initiated.

Bill is a low-friction way of receiving payments for invoices. Even though I do not invoice through Bill, many of my clients use it to provide ACH payment, and this is quick and easy for all parties.

At first, I did not really understand what Bill was, as I was asked to join because a client wanted to use it to pay me. I have received multiple phone calls from Bill asking me for more information about my business, and I have declined, as I have no desire to add more features or upgrade my account because I am currently content with the way it works now.

We appreciate you sharing your great experience with the app, especially receiving payments via ACH. We're going to share this with our product team, who always enjoy hearing positive feedback.