BILL Accounts Payable & Receivable Reviews - Page 5

Bill.com is easy to set up and use. I love the simplicity of approving partner invoices.

The reporting feature needs some upgrades. I would like the ability to see what individuals above me have approved in order to communicate timeliness with my partners.

Thank you for your review, Dustin. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Ease of use for non-accounting staff. Consolidation of supporting documentation for A/P.

The cost--even users with minimal permissions (view only) cost the same as admins. Cost per transaction is a bit high. The back-end is impossible to customize. You cannot specify the accounts in QuickBooks Online that you want to use for payables, so they land wherever Bill.com decides and wreak havoc if you have specially designated A/P accounts for different compliance purposes. Navigation is a bit clunky in places, especially when reviewing supporting documents (no scroll-through, only page-by-page).

Customer support is great! They are quick and polite and are able to address my issue and questions. I especially like the follow up emails - they allow me to track the progress of the case submitted and I can continue talking with the same representative on the phone/chat

I think the automatic bill processing takes a bit longer than necessary. It would also be helpful if the automatic process could identify credit memos.

We really appreciate your feedback about the app. Thank you for your good review!

Easy of use - capturing all documents in one place for one client with a dedicated fax number and email address.

Price

Thank you for your review, Jill. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

The ability to email documents into it, being able to drag and drop documents, bring able to pay out

Poor help, many quirks, many functions not there

Jeana, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Easy to track invoices and credit memos by going through the vendor profile or searching by reference number. Able to connect to our accounting software. Auto populates information by finding invoice number, amount, and expenses.

Inbox has no sort feature, program freezes up when multiple users are working on it. The payment delivery date gets adjusted when the volume and amount of payment are high making the payments arrive late.

Thank you for your review, Ryan Rey. We are glad to hear that you are enjoying our app, and we'll be sure to get your feedback from our product team!

I use it every day to keep track of bills and to pinpoint what needs to be paid. I really like that there is AI built in the software.

I don't like how the software handles international bills. The UI is different between the United States and when we use our subsidiary account.

We highly appreciate your excellent review! We're glad to hear that you find our service easy and helpful to use for your businesses. Thank you!

The thing that I liked most is the method of processing invoices and payments was sped up dramatically. This became a huge time saver and more efficient. Easy to transfer information to our general ledger.

Nothing at this time. All functions are logical

We're so glad to hear that you're enjoying our app, Diane. Thank you for your review!

I like the feature of dragging invoices to the desk top, just letting them load and autofilling your information to make sure your bills are paid in a timely manner. They also have really great customer support that care about helping you get the information you need.

There is a feature of auto adding bills, which is ok but slow compared to a person entering it. Also sometimes when it syncs with other softwhere it get duplicate messages, so again a person will have to manually correct it. This is pretty rare though.

Thank you for your review. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

I use bill.com to book and pay accounts payable. One thing I really like is that you can send an invitation to your vendor and they can input their own bank information and upload a W-9 so it cuts down on errors. Pretty straight forward to use and navigate.

The reporting section is lacking. It is not too big of a deal since we integrate bill.com with our accounting software thus run all the reports through them.

Alexandra. We highly appreciate your review and thank you for bringing this to our attention, and we'll be sure to get your feedback to our product team to continue improving it.

Easy to use. Great dashboard that makes it easy to do what needs to be done.

It does get a bit expensive for smaller businesses that need multiple users.

Thank you, Laura, for your 5-star review! We are delighted to hear that our BILL software is easy to use and that the dashboard enhances your experience. We appreciate your feedback about cost and will pass that on to our team. If need any assistance going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

This software is extremely easy to use and their support is excellent to work with.

The software is slow to respond when moving through multiple pages.

We're glad that you have a great experience. We really appreciate you taking the time to share your review.

Relatively easy to use. Document inbox works well for reviewing AP items. easy to approve and pay people. Easy to pay people via ACH or check

Sync with xero takes a really really really long time, but this might be xero's fault not really sure.

Thank you for your review, Edward. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

As a freelance artist, creating invoices one of the most tedious yet essential tasks, and it's crucial to keep track of payments. Bill.com automatically creates invoice numbers, and you just have to plug in your info into drop-down or fillable boxes, making invoicing much less dreadful. It's also integrable with Expensify and allows for direct deposit.

The inbox is a little confusing- when I upload a file, it seems to disappear. Luckily, I haven't had to use the inbox much. I have had no other issues using Bill.com.

Thank you for your review, Anna. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team

Efficient Good internal controls Paperless

I haven't taken full advantage of the A/R or cash reporting modules.

We did not have any good experience with Bill.

Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

We're sorry to hear about this experience with our app, Colleen. We'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

It creates very professional looking pdf invoices and you can adjust the templates to however you like. The best thing about it is that it supports multiple currencies.

If you are moving from another billing software, it can be difficult to transfer all data and very time consuming to transfer it smoothly.

Thank your you review and we are glad to be able to provide you with professional looking invoices that you can edit to your business needs. BILL is glad to be able to offer the ability for multi-currency to our customers. We apologize for the frustrations you experienced when transferring from you old billing software to ours. Please continue to provide your feedback as we use it when planning for the future of BILL.

Lo que más me gustó del software es que son muy rápidos con los pagos

Lo que menos me gusto es que le hace falta un poquito más de seguridad pero del resto está perfecta

We highly appreciate your review and thank you for bringing this to our attention, and we'll be sure to get your feedback up to our product team!

Nothing at all. I would give it a ZERO rating if I was able too. I wish I could say something positive, but they are very unprofessional and do not care about their clients.

No help at all through their online support. And there is no way to get a live person on the phone . You have to make an appointment to speak with someone. Finally when I was set up...I had to basically teach myself, they determined that funding business was not suitable for them...this after being told by one of their sales reps on more than one occasion....your business is no problem. Just not run well at all for serious business owners....look elsewhere

We're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Allows us to have multi-level approval processes for paying our bills while syncing with multiple systems

The speed of which ACH payments are made to our vendors who are connected is very slow compared to modern payment solutions

We highly appreciate your review and thank you for bringing this to our attention Clay, and we'll be sure to get your feedback up to our product team!

Useful for integrations from Acuity. Really helpful for AP, invoice tracking, bookkeeping, controller, and overall accounting .

Wish it were simpler to integrate data from Procurement Express.

We're so glad to hear that you're enjoying our app, Leslie. Thank you for your review!

This product is very user-friendly and I love that its so easy to view documents. We process all A/P in bill.com and I wish we could run our expense management (corporate credit cards) through this system.

No cons were added to this review

We thank you for your good review. We appreciate your feedback about the app and will continue improving it.

Once the system is set up, it's click and use. Product use is intuitive.

From my perspective, I've not encountered any aspect that I dislike.

Thank you so much for your wonderful words! We are so happy to hear that you're enjoying Bill.com and that it's helped your organization to keep data centralized.