Expense solution that brings together finance and travelers
4.35/5 (31 reviews)
Staff are responsible for inputting their own reports and the automation of the approval process.
Pros
The product is easy to use and administer and the functionality has come a long way since we started using DATABASICS. They are constantly improving their software and their procedure documentation. They are always willing to help us deal with situations or new configuration requests, coming up with solutions or adding them as a future enhancements. I love working with their employees, they are always willing to listing and meet with me to discuss items. DATABASICS started to provide webinars so that you can learn new things about the software as well as using them as a refresher.
Cons
My least favorite thing about the software is the reporting, within DATABASICS admin and Jasper. Jasper reporting is something that I don't use all the time so I have to familiarize myself with it when I do go in and use it. However they have had some webinars on Jasper reporting which has been helpful as well as documenting what's included in the domains. Within the admin console there are some admin audit data that is hard to understand but they are working on improving these.
Thank you Renee for your honest review of DATABASICS. We appreciate the opportunity to hear your thoughts on the Expense product and we love having the chance to support you and your team with answers to questions and solutions to problems. Hearing about how the Support team has helped you in the past has made our day!
Rating breakdown
Likelihood to recommend: 10/10
My accounts payable group had to manually process approx. 60 expense reports each week. This software not only saves them a considerable amount of processing time but it makes the entire approval routing and payment process more efficient.
Pros
The software is very user friendly. The general ledger extract, automated notifications and the availability to customize reports is extremely helpful. The security behind the rules and validation process, is ideal in helping my staff approve and make payment process efficient.
The amazing DB staff from the our implementation team to our current support staff is the absolute BEST part of the entire process.
Cons
It would be great if the supervisors or managers that approve the expense reports, could do that simply by replying to the email notification
Thanks, Traci, for your thoughtful review of DATABASICS!
We love to hear that you're saving time and making your processes more efficient. We're also thrilled to hear that the DATABASICS team has been so helpful throughout the whole process. We're also super thrilled to have you as a customer.
Thank you for the time you took to tell others about us.
-The DB Team
Rating breakdown
Likelihood to recommend: 10/10
Databasics was user friendly for our employees.
Pros
Easy for employees to access remotely.
Good customer service.
Cons
Sometimes difficult to understand how to make changes in the system.
Dear Christina,
Thanks for leaving us a review. We are thrilled that you loved how easy the software is to use for employees; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We also appreciate the feedback on making changes in the system. So, thanks for your sharing your thoughts and we look forward to continuing to provide above-and-beyond customer service for your organization.
With all our best,
The DB Team
Rating breakdown
Likelihood to recommend: 8/10
My overall experience has been good thus far. It was a bumpy start, which is expected for any program. However, the overall day to day use has been great.
Pros
The software is easy to use on the admin side. The user interface is straightforward.
Cons
The jasper reports, this is not a dislike, but more of a growth area for me. The problems that I do have with the system the support team is extremely helpful at assisting with these task. Specially, CSRs.
Dear Preshana,
Thanks for leaving us a review. We are thrilled that you loved how easy the software is to use for admins; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We also appreciate the feedback on the Jasper reporting. So, thanks for your thoughtful words and we look forward to continuing to provide above-and-beyond customer service for your organization.
With all our best,
The DB Team
Rating breakdown
Likelihood to recommend: 7/10
Harmonized way to do expense reports
Pros
What I like most is the fact that it is possible to use it anywhere, on multiple devices. I also like the receipt express.
Cons
As an admin, I don't like the fact that the different tables are not linked together (example: it is not possible to have WBS in the same file as the employees, when exporting Employee file in Data Piping). And VAT treatment is still very poor.
Rating breakdown
Likelihood to recommend: 7/10
Contact DATABASICS for complete pricing information. Subscriptions are available on a per-user per month basis with a volume discount available for larger numbers of submissions per month.
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