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livepro
5
149
4
30
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge management system
Table of Contents
livepro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
livepro overview
What is livepro?
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.
With livepro, users can create and categorize knowledge through a customizable, decentralized authoring workflow. Publication can be scheduled in advance, and set to expire after a certain time period. Full version control gives users insight into what changes were made, when, and by whom, with the ability to reinstate previous versions. Knowledge content can be flagged for periodic review to ensure that content is kept up-to-date. Role-based permissions allow users to customize access to information, and user-configurable profiles enable collaboration and individualized experiences.
livepro's knowledge base includes smart search, which provides search scores to help users identify the relevance of results and summaries that allow users to identify knowledge at-a-glance. An answer-bot dynamic decision making tool aims to guide novices through requests and processes by surfacing a series questions based on user responses. Knowledge quizzes also ensure agent comprehension of policy updates or other major changes, and announcements can be used to inform agents of relevant news and updates.
livepro’s user interface
livepro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about livepro?
It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped.
Select to learn more
Who uses livepro?
Based on 182 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
livepro's key features
Most critical features, based on insights from livepro users:
All livepro features
Features rating:
livepro alternatives
livepro
Starting from
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livepro pricing
Pricing plans
Pricing details:
Flex
No pricing info
Features included:
- AI-assisted search
- Standard reports
- Standard workflow
- The Rocket – livepro’s answer bot
- Announcements
- Announcements/alerts/desktop notifications
- Articles
- Process guidance
- People profiles
- AI Search
- Templates
- LightspeedAI - AI Import Tool
- Drag and drop
- Categories
- Governance tools
Premium
No pricing info
Features included:
- Customizable reports
- Customizable workflow
- Single Sign-On
- Ongoing support by trained Knowledge Experts
- Fully customizable permissions
Enterprise
No pricing info
Features included:
- Customizable reports
- Integrate with other analytics packages
- Single Sign-On
- APIs
- Free out of the box
- Integrations
User opinions about livepro price and value
Value for money rating:
To see what individual users think of livepro's price and value, check out the review snippets below.
Kristin S.
Sales Operations Analyst III
Samantha D.
Group Manager, Training, Knowledge and Process
livepro integrations (8)
Integrations rated by users
We looked at 182 user reviews to identify which products are mentioned as livepro integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“My teaching is primarily delivered via Powerpoint so being able to seamlessly integrate my polls into the single presentation is important to me. It would be great if the full suite of question types could be replicated in Powerpoint.”
Angela D.
Learning and Teaching Consultant
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Streamline knowledge articles for our Member Service team.”
Annie B.
Program Manager
Integration rating: 5.0 (1)
livepro customer support
What do users say about livepro customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of livepro customer support.
Widely noted by reviewers, Livepro's support team is highly responsive and resolves issues quickly, often exceeding expectations.
A significant portion of users praise the team's deep product knowledge and willingness to assist with troubleshooting and new features.
Frequently reported by users, customer support is approachable, easy to contact, and provides ongoing guidance from setup to daily use.
Support options
Training options
To see what individual users say about livepro's customer support, check out the review snippets below.
“The team at livepro have provided incredible support throughout development, implementation and ongoing continuous improvement and expansion across our organisation.”
Kimberley P.
Knowledge Management Lead
“It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped.”
Kristin S.
Sales Operations Analyst III
“One of the few drawbacks of the Livepro software was its lack of support for custom integrations. While the software included a wide range of features and tools, the lack of the ability to integrate with third-party services, such as CRM and analytics tools, was a bit of a limitation.”
Tara c.
Researcher's
livepro FAQs
Q. Does livepro support mobile devices?
livepro supports the following devices:
Android, iPhone, iPad
Q. What level of support does livepro offer?
livepro offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep)
