webexpenses Features

Customer support is really good. And the software is very user friendly

Reporting ability is very limited, and had serious issues in the past (which we are still facing now with past credit card transactions). The credit card reports are the most problematic as we can't fully rely on some statuses. Some features are poorly developed, such as ability to disable approver changes to the claimants, ability to add specific fields customized for each client, archived credit cards can still receive transactions upload, etc

Hello Vanda, Thank you for taking the time to leave us a review and glad to hear you've had a positive experience using Webexpenses! Should you have any questions or would like help with reporting, reach out to us at support@webexpenses.com where someone can assist. All the best, Webexpenses

I like the ease of use and the mobile app version. This is great for users who are on the go visiting different clients around the world, as you can do your expenses while waiting in airport lounges or literally just as the cashier prints the receipt for you. Also, I love the credit card API- as you do not have to write out the transactions. Brilliant!

The new dashboard is not customisable currently; nor can I schedule expense reports to be run and emailed to me yet. These features would be really nice to haves.

Hi Ella, Thanks for your review and great feedback! I will send your notes on the dashboard and report to our Product Manager for consideration in future development updates. All the best, Hayley, from your Webexpenses team

It is very easy to use for both our claimants and our administrators and has saved us a lot of time now we don't have piles of paper! Our users particularly like the option of using the mobile app when travelling so they can build their claims on the go. I must mention the Customer Support team who are always extremely helpful and efficient.

Any minor irritations from our users such as receipts not uploading in order and being able to forward an email as a receipt have all been rectified in software updates so there aren't really any cons for us.

Hi Debbie, Thanks so much for leaving us a 5-star review. Reviews like yours make our day! We're so pleased to hear that your claimants and administrators are finding the system easy to use and that you've saved time. Should you or your users have any queries please get in touch with our support team at support@webexpenses.com OR check out our great resources on https://hub.webexpenses.com/. Best wishes, Nadia

Would have met our current needs should they have implemented as promised.

lack of integration with our banking partner.

This software has been a game changes since we implemented it in the business. It has helped scale up with the increase in the number of staff. This was the only software at the time which had the flexibility to have different users in different entities. Some staff membrs have up to three credit cards and also submit cash expenses claims. There is continous development in adding different features and making the overall product more efficient.

The only drawback so far has been the unreliability of the app. It sometimes crashes and a few employees within the company have reported that the receipts they uploaded on the app have been lost.

Hi Mathanki, We are pleased to hear that you've had a great experience with Webexpenses and appreciate your review! If you continue to run into issues using our app in the future, please contact us for help at support@webexpenses.com. All the best, Webexpenses

We liked being able to tailor the design of the divisions (companies) within our account to reflect the expenses policy and mileage set-up of each business unit.

The carbon estimating tool is very blunt - we override this with another solution for reporting purposes

Hello, Thanks for taking the time to leave feedback. Glad to hear the system is helping your team go paperless, easily report KPIs, and manage 1500 users with just one admin! Please reach out to your dedicated Account Manager regarding improvements to the carbon tracking tool. We love to incorporate customer feedback into future system developments. Thanks again, Hayley, from your Webexpenses team

With this program we are having getting the expense reports back from our employees in a timely manner. We like that there is no paper. Also, the approvals are easier, because there is no paper report and receipts to send to the multiple approvers

As a user, approver and administrator, I can't think of a down side to the program. The ease of use and flexibility is a time saver for myself and our claimants

Hi Shelly, Thanks for the great review! We're happy to hear that you have now transitioned to a paperless expense management process. It's great that you can now expense quicker; saving time and costs. Thanks again, Natalie from your Webexpenses team

Getting notified when a submission is awaiting approval saves time.

The auto-route generated by mileage submissions can be inaccurate at times

Hello, Thanks for your feedback. Good to hear that you're finding Webexpenses quick and intuitive! As for the mileage claims, there are a few ways to readjust your mileage claims based on your needs - depending on how your admin has set up the system. Please contact support@webexpenses.com to help you create more accurate mileage submissions. Best, Hayley, from your Webexpenses team

Personnaly I find that it has made the process of Expense claims for us in Finance more fliud and compliant, we all find the reporting sections very usueful. The actual processing of claims is now much quicker and we feel very much more consitant and reliable. The support we get if we do get any issues is second to none, thank you

We dont really see any cons as it has helped and improved our Expenses Process greatly , before Web Expenses we had a manuel process which was open to error and lots of duplication.

Hi Sandra, Thank you for your review. We're happy to hear you've had such a good experience with us. Stay on the lookout for new updates and features in the near future! Best wishes, Webexpenses

easy to use as claimant and approver, great tool to get claims into accounts system, big time saver, support is always very helpful and knowledgeable, account manager very caring, very easy to set up new users

sometimes a bit slow in processing claims. Can be complex / depending on the company structure of course

Hi Andrea, Thank you for leaving a fantastic review! It's great to hear that Webexpenses has helped you and your colleagues save time and money. Thanks again, Natalie from your Webexpenses team

The most valuable part of webex is that since our users are primarily salesmen and are constantly on the go, there is an app they can use while they are out and about. They can instantly take a picture and upload their receipts, which reduces the risk of losing them. It also allows the users to turn in their reports on time with minimal prodding from me. All I do is send out a notification that their charges are uploaded and when their reports are due back to me. I am also able to run a report to see where the most spend was for the month.

I would prefer when you split an expense between multiple GL accounts that the receipt image would remain with each line item. When I run a report and sort by GL I have to search for the line item (other GL account number) where the receipt stayed to see an image of the receipt. At first glance it appears as if you are missing the image completely.

Hi Brandi, Thank you for taking the time to leave a review for Webexpenses. It is brilliant to hear that our app is making managing expense claims much easier and that Webexpenses is helping your month-end close be a much smoother process. Many thanks, Amber, Your Webexpenses team

Easy to use, it allows to include pdf copy of the receives and exchange rates.

It lacks of flexibility as it is not possible moving expenses up/down within the same claim. This makes it impossible keeping a chronologic order of the receives when it takes time to get one receive/invoice (e.g. emailed by the rent a car or the hotel or you find it in a different folder/wallet, etc.) and you want to stablish a sequence in the expenses as they were made.

Hi there Andres, Thanks for taking the time to leave us a review and happy to know you're enjoying the ease of use of the system. In regards to date-sorting functionality for expenses transactions, we have taken this request into consideration recently and it is under review with our development team. Kind regards, Webexpenses

In an overall review of the platform, I do believe Webexpenses is a useful and intuitive tool to address some simple processes inside a corporation. On the claims module, which I use frequently both as a submitter and as approver, the majority of the tasks are simple and intuitive. The lastest visual revamp was also a success.

The "add attendees" method needs a revamp. A feature that makes it possible to create groups of attendees and use that groups in a claim would be great.

Hi Georgina, Thank you for leaving us a review. We are so pleased to hear that you are seeing the benefits of automating expense management and the system is easy to use. The system is continuously going through exciting new updates and features to both our mobile and desktop versions - I invite you to be on the lookout. Best wishes, Nadia from your Webexpenses team

Its Simple to Use. The OCR on the Mobile app is great and makes this easy.

The mileage rate is isn't intuitive enough to add 5p per passenger. So we have to create two lines 1 at normal rate and one with the passenger rate. Not a Big Deal but could be simpler.

Hi Reece, Thanks for taking the time to leave us a review! I understand your concern regarding adding mileage rates, so I have passed along your comment to the support team. Be on the lookout for new updates and features coming soon. All the best, Webexpenses

It is very easy to use, and simple screen layouts make it very intuitive.

It would be nice if we could import transactions directly for more than one group of corporate cards.

Hi Perry, Thank you for the great feedback - it's fantastic to hear that you find Webexpenses intuitive and easy to use. Keep an eye out for our system updates and enhancements to further improve your experience with Webexpenses. Thanks again, Natalie from your Webexpenses team

Easy to use and clean interface All key metrics around expenses such as unsubmitted, submitted, approved, rejected are clearly shown upfront which makes managing your claims easy

The login sometimes is a nightmare. I've personally faced issues with login sometimes and so have my colleagues. The UI of reporting a claim even though is functional seems a bit outdated and needs a revamp to make it look modern

Hi, Thank you for the review. We're happy to hear that you find the Webexpenses interface easy to use when looking at different stages of approval. We encourage you to look out for Webexpenses bug fixes/feature upgrades throughout the year to further improve your experience. Thanks, Natalie from your Webexpenses team

The interface is very easy to use, and customer support are quick to respond and helpful on when contacted by phone or by email. The app is great for our employees out on the road.

There are some small bugs to be resolved when processing and some of the reports are a little complicated.

Hi Mel, Thank you for leaving Webexpenses a review. We are so pleased that you find our system simplifies your expense process for users and admin. Should you need any more assistance please reach out to our support team, It's brilliant to hear you have had such a great experience with them so far, have a wonderful day, Amber, Your Webexpenses Team

I can drag and drop my invoices into the receipts area as a batch and they all upload. Then I can apply the selection of a dropdown field to all my reimbursement lines at once, which saves time. I can also see a preview of the receipt before I commit to attaching it to the reimbursement item. Finally committing reimbursements for approval is fast and can handle the selection of all rows or a selection.

The user interfaces are difficult to use and navigate. Attaching receipts to reimbursements lines is straightforward initially but if the approver rejects the request receipts are difficult to adjust from subsequent screens. Also, the description field on reimbursement lines is too small and makes reading invoice numbers and other important details difficult. These are just two examples where the interfaces seem thoughtless and clunky. Feels like this software is designed to do a thousand things but because I'm only using a few of its functions I have to put up with bad interfaces. It should be way simpler, given the simplicity of the task I am performing. Additionally, forwarding receipts from emails don't often appear correctly in the system.

Webexpenses has met my expectations to a high degree. Because to the prompt response from claimants and approvers, we have been able to reduce our overall response time, and reimbursements are now being issued more quickly. The program represents a significant advance over our previous manual system. It is well-liked by both users and AP personnel.

The software's date selection choices might be a little perplexing at times. During the first several months of usage, we encountered a few of issues that required us to escalate the issue to the programmers.

The best part of the software is the mobile app. If you enter your own claims as you go the system is great.

The lack of flexibility around mileage has been an issue for us and updating admin as we have a number of divisions. Running reports over different divisions for managers who are approvers for people in different divisions. People in the same team have to be in different divisions to manage the mileage therefore it falls back to the mileage rates not being flexible enough. Being able to set a mileage...

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Hi Alice, Thank you for leaving a review for Webexpenses. It's great to hear that you like the mobile app. In regards to the mileage issues you have had I would recommend reaching out to our customer support team, they are always happy to help and have a wealth of knowledge on the system and troubleshooting, many thanks Amber, Your Webexpenses Team

When on the move, the app provides a great way to collate your expenses on the go. It saves doing it all in one go at the end of a month or week and digitizes your receipts. Not having to carry receipts is a big benefit and the capture system is fairly quick. Additionally, the app calculates the distance between two points (in miles) which saves working out distance traveled for mileage. This can save quite a lot of time, especially if you are used to using Google Maps or working out distances.

As a non admin user the default in the app is not to be able to view previous personal submissions (i.e. previous month or week). Note, you cna do this thorugh desktop login. This would be a useful addition so users can review reciepts previously submitted (perhaps to check if a reciept was in a previous month or not) . Additionally the data capture UX for reciepts could be improved on Android. There isn't a submit button on image gallery selection, so it takes a while to figure out you swipe back. Only a minor issue though.

Hi Simon, Thank you for leaving a great review! We're glad to hear that Webexpenses mileage calculation has helped to save time and improve efficiency. In response to viewing previous submissions, follow these steps when logging into the App: Click on home > claim history. You'll then be able to view your claim history. If you have any further questions, get in touch with our friendly support team: support@webexpenses.com. Thanks again, Natalie from your Webexpenses team

Intuitive design, easy to use, easy access on Windows, MAC and IOS devices. Great customer support service

Can be a bit too prescriptive, so care is needed in the initial set-up to ensure that expense entry is easy on mobile devices. Some parameters, like company, can only be added from the website and not on IOS - as far as I can see. There are sometimes exchange rate differences between the actual bill and what is charged to a credit card.

Hi Nicholas, Thank you for leaving Webexpenses a review. It is great to hear that our solution has replaced your old time consuming manual process. Have a wonderful day, Amber, Your Webexpenses Team

Webexpenses is an ideal solution that simplifies expenses claims. The process is quick and easy to do and does away with the need to store lots of paper receipts as pictures can be uploaded to the server quickly. This saves the user and managers time when submitting and approving claims on a regular bass

Theres not a great deal that I can think of that I dislike apart from the odd time where it slows down or doesn't work. This is a rarity however.

Hello John, Thank you for leaving us a review. We are pleased to hear that you have had a positive experience using our system and features! Best wishes, Nadia.H

Very good product, good price, and good service

Wish it was more customizable for custom field tracking. Sometimes requires workarounds when using more than 2 countries.

Hi Alex, It's great to hear that your overall experience with Webexpenses has helped your business expense efficiently. We encourage you to keep an eye out for future product updates to improve your Webexpenses experience further. Thanks, Natalie from your Webexpenses team