Webexpenses Pricing, Features, Reviews & Comparison of Alternatives

Pros
Webexpenses can be tailored to any business needs; the variety of options, settings etc is truly remarkable. The developers work on improvements that matter; for example they delivered a smart-scan function within the app which wasn't available when we signed up. In general it is simple to use for both admins, approvers and users, the approval and processing of expenses has been a smooth process all the way. I have to mention the setting up was done in a truly professional manner as well, having a project team assigned to the task who followed through the implementation project and made sure all business needs were met. We were provided an onsite training as well which was very useful.

Cons
Being sophisticated as it is, sometimes it can be difficult to use for admins not experienced with the system. You would get an error code and a prompt to contact support which can be frustrating. However, excellent support is always available, respond quickly and so far always had an answer to my problems.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very quick to implement and intuitive to learn

Cons
Doesn't integrate as well with other systems however all other tweaks were put through really quickly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I use the software to coordinate trips more frequently, I make reservations strictly and very easily. On the other hand it also has internal statistics that allow to visualize the possible errors as far as trip destinations and times of wait to the moment to arrive at the city. The technical deployment of the application is extremely practical.

Cons
He considered that the support should be improved a little, it is an application where alternate trips should be constantly coordinated and should have a better attention.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The best part of the software is the mobile app. If you enter your own claims as you go the system is great.

Cons
The lack of flexibility around mileage has been an issue for us and updating admin as we have a number of divisions. Running reports over different divisions for managers who are approvers for people in different divisions. People in the same team have to be in different divisions to manage the mileage therefore it falls back to the mileage rates not being flexible enough. Being able to set a mileage rate or rates by user would be the most beneficial improvement for us. Webexpenses often runs slow, the cloud icon turns for a few seconds before running reports and adding attachments etc. When a PA enters the expenses on behalf of their manager they find the process cumbersome and very slow, for example attaching receipts is slow and not being able to sort the order the receipts are entered (for example in date order) means that when faced with a pile of receipts from their manager they have to spend time sorting them first then attaching and then trying to identify which attachment is which from the repository before attaching to the claim lines. I have expressed a few times that I feel there is a step missing in the process, currently a user enters a claim, they submit it, it is approved and then gets finance approval and it is marked as paid. It then disappears from view and the only way to get a list of who you are paying is to run a report based on dates which risks missing or duplicating. There needs to be a passed for payment stage and then paid.

Rating breakdown

Pros
Easy to configure to your companies requirements, and simple for users to create expense claims

Cons
Would like to be able to do everything on the app that can be done on the web based version from an admin point of view

Rating breakdown

Likelihood to recommend: 8/10