Webexpenses Reviews

Webexpenses

Software for smarter expense management & invoice processing

Webexpenses

Review Summary

Pros

It was incredibly easy to implement and the support we received from the whole Web expenses team was excellent and led to this landing within our company very positively.

Tracy H.

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Customer support is extremely nice and helpful. They are always available to answer any and all questions.

Isabel D.

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Love the ease of use for this system, especially with regards to importing several expenses from a corporate card automatically.

Jack A.

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Cons

I sometimes see web application stalling if the data connection is poor and dropping out.

Mark B.

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For example attaching a receipt immediately closes that claim item , so if you need to amend other details, too bad you have to find it and reopen it, a few things like this were a bit weird.

Patrick S.

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The implementation of mileage rates is awkward but that is not a webexpense system issue.

Martin Q.

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Overall rating

5

4

3

2

1

75

55

8

0

1

94%
positive reviews
99%
would recommend this app

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139 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sophisticated, professional, backed with excellent support

Reviewed a year ago

I found it easy to use from the start, the best feedback is probably from our field sales force who haven't had a single complaint ever since we switched Webexpenses. This says a lot as they don't like to move from a system they are already familiar with.

Pros

Webexpenses can be tailored to any business needs; the variety of options, settings etc is truly remarkable. The developers work on improvements that matter; for example they delivered a smart-scan function within the app which wasn't available when we signed up. In general it is simple to use for both admins, approvers and users, the approval and processing of expenses has been a smooth process all the way. I have to mention the setting up was done in a truly professional manner as well, having a project team assigned to the task who followed through the implementation project and made sure all business needs were met. We were provided an onsite training as well which was very useful.

Cons

Being sophisticated as it is, sometimes it can be difficult to use for admins not experienced with the system. You would get an error code and a prompt to contact support which can be frustrating. However, excellent support is always available, respond quickly and so far always had an answer to my problems.

Vendor response

Hello Tiv, Thanks for taking the time to leave us a review detailing your experience using our system. We are happy that our continuous updates and features have proven to be helpful to you. Should you find it helpful, a fresh overview of the system can be arranged for admins by our support team at any time. Kind regards, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very intuitive system

Reviewed a year ago

Everyone really likes the system and it works well. Very quick and cheap implementation and support has been great.

Pros

Very quick to implement and intuitive to learn

Cons

Doesn't integrate as well with other systems however all other tweaks were put through really quickly.

Vendor response

Hi Jack, Thanks for leaving us a review! New partnerships are constantly on the horizon, so we are glad all integration concerns were addressed in a timely fashion. Should you have any questions, reach out to us at support@webexpenses.com. Kind regards, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Coordinating trips has always been easy with Webexpenses

Reviewed a month ago

Basically it has been our main software to be able to coordinate any type of trip in city is totally alternate. It allows us to have a wide visualization of all the costs and all the suggested indication to create a good implication of employees' transportation. I value this software very much because it has been a great privilege to work with it because it has been very easy to establish travel planning criteria for the whole organization, I recommend it.

Pros

I use the software to coordinate trips more frequently, I make reservations strictly and very easily. On the other hand it also has internal statistics that allow to visualize the possible errors as far as trip destinations and times of wait to the moment to arrive at the city. The technical deployment of the application is extremely practical.

Cons

He considered that the support should be improved a little, it is an application where alternate trips should be constantly coordinated and should have a better attention.

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The day to day use of webexpenses is fine from a users perspective but less flexible for an admin

Reviewed 3 years ago
Pros

The best part of the software is the mobile app. If you enter your own claims as you go the system is great.

Cons

The lack of flexibility around mileage has been an issue for us and updating admin as we have a number of divisions. Running reports over different divisions for managers who are approvers for people in different divisions. People in the same team have to be in different divisions to manage the mileage therefore it falls back to the mileage rates not being flexible enough. Being able to set a mileage...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product

Reviewed a year ago

Massively reduced time taken at month end to process users claims

Pros

Easy to configure to your companies requirements, and simple for users to create expense claims

Cons

Would like to be able to do everything on the app that can be done on the web based version from an admin point of view

Vendor response

Hi Lucy, Thanks for your review and glad to hear you're having a positive experience using our system. Be on the lookout for new updates and features coming in the near future. Kind regards, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Customer Service

Reviewed a year ago
Pros

I like the overall ease of use and simplicity of the software. Anyone should be able to get the hang of using it in a short/reasonable space of time.

Cons

I have not found anything I don't particularly like so far.

Vendor response

Hi Esther, Thank you for taking the time to leave us a review, we value your feedback! Be on the lookout for new updates and features coming in the near future. All the best, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A really helpful tool!

Reviewed a year ago

We are saving loads of time by automating a lot of the data entry associated with expense claims.

Pros

I really like how this product makes it possible to automate a lot of the expenses process. Before a lot of my time was wasted on duplicating data entry, but now we are able to be completely paperless which both saves money on postage for the company and is good for the environment, and saves me time whilst making audits easier. It integrates to Xero as well which also saves time

Cons

We have multiple organisations in Xero but we can only integrate with one of them. This isn't terrible because I am still saved a lot of time, but it would be even better if this functionality was available. As a very minor point it would also be good if the receipt was maximised when I click on it.

Vendor response

Hello David, Thanks for taking the time to leave us a review. We value your feedback and appreciate the fact you've had a great experience. We are constantly adding new integrations, so be on the lookout for new updates in the neaR future. All the best, Webexpenses

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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great software for expenses claim

Reviewed 10 months ago

It's a great software to simplify the job of our accountant department. I put there all my expenses and they are checked and processed by the financial deparment

Pros

I have used this software for over 4 years and it is really usefull. It is simply to be used and also relatively quick. I would recomment this at it is a great software.

Cons

Overall there are not big disadvantage to be honest. I learned relatively quickly to use it

Vendor response

Hello Carlo, Thanks for leaving us a review! We are pleased to know that you have had a positive experience using Webexpenses after all of these years. Kind regards, Webexpenses

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Some nice time-saving features

Reviewed 6 months ago
Pros

The app (on both android and on IOS) is quite stable, I can add receipts through the iPad or my phone and then tend to process the expenses on my laptop at the end of each week. It's quite easy through any of the interfaces to see all the important information immediately.

Cons

There's always room for improvement. I find myself selecting the same options for nearly every expense so I wish I could set those options as default.

Vendor response

Hi Adam, Thank you for taking the time to leave us a review, we appreciate the feedback. Furthermore, we are glad you are having a positive experience with our mobile app. Should you have any questions, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Very User Friendly

Reviewed 6 months ago

Very user friendly.

Pros

Love how the App links to your online account and how the receipt attachments can be categorized for ease of auto recognition.

Cons

There is nothing that I dislike. It's very user friendly.

Vendor response

Hi Lesley, Thanks for the five-star review! We are pleased to hear that you have had a positive experience using the system. I invite you to be on the lookout for new updates and features arriving soon. Many thanks, Webexpenses

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Great Software for multiple cards

Reviewed a year ago
Pros

This software has been a game changes since we implemented it in the business. It has helped scale up with the increase in the number of staff. This was the only software at the time which had the flexibility to have different users in different entities. Some staff membrs have up to three credit cards and also submit cash expenses claims. There is continous development in adding different features and making the overall product more efficient.

Cons

The only drawback so far has been the unreliability of the app. It sometimes crashes and a few employees within the company have reported that the receipts they uploaded on the app have been lost.

Vendor response

Hi Mathanki, We are pleased to hear that you've had a great experience with Webexpenses and appreciate your review! If you continue to run into issues using our app in the future, please contact us for help at support@webexpenses.com. All the best, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very user friendly

Reviewed 2 years ago

It has made our whole process much more efficient, we have eliminated paper, staff are submitting claims quicker and the Accounts payable team save time in not having to manually process the claims.

Pros

It is very easy to use for both our claimants and our administrators and has saved us a lot of time now we don't have piles of paper! Our users particularly like the option of using the mobile app when travelling so they can build their claims on the go. I must mention the Customer Support team who are always extremely helpful and efficient.

Cons

Any minor irritations from our users such as receipts not uploading in order and being able to forward an email as a receipt have all been rectified in software updates so there aren't really any cons for us.

Overall Rating
  • Value for money
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Always very user friendly and easy to use.

Reviewed 3 years ago
Pros

Personnaly I find that it has made the process of Expense claims for us in Finance more fliud and compliant, we all find the reporting sections very usueful. The actual processing of claims is now much quicker and we feel very much more consitant and reliable. The support we get if we do get any issues is second to none, thank you

Cons

We dont really see any cons as it has helped and improved our Expenses Process greatly , before Web Expenses we had a manuel process which was open to error and lots of duplication.

Vendor response

Hi Sandra, Thank you for your review. We're happy to hear you've had such a good experience with us. Stay on the lookout for new updates and features in the near future! Best wishes, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Webexpenses

Reviewed 2 years ago

We have eliminated all paper based processing of travel expenses and made the authorisation process quicker, simpler and transparent.

Pros

Ease of set up and operation. The day to day support is excellent.

Cons

Nothing really. The implementation of mileage rates is awkward but that is not a webexpense system issue.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great resource for you business

Reviewed 5 months ago

Great product, customer service is extremely helpful and quick to resolve problems or assist with using the product in the most efficient way.

Pros

The ability to have it on your phone and keep up with receipts for your purchases right away.

Cons

I proxy for 28 employees and sometimes it can be difficult switching between employees.

Vendor response

Hello Shelly, Thank you for taking the time to leave us a review and glad to hear you've had a positive experience using Webexpenses! Should you have any questions, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Richard Berry

Reviewed a year ago

We got rid of a manual Excel based expense system.

Pros

It is web based, meaning I don't have to be in the office to submit my expenses. It can be used on mobile devices. Receipts can be attached. It is easy and intuitive to use. Approval processing is good.

Cons

Integration with our accounting system (JDEdwards) is non-existent. I have devised a way to extract data from Webexpenses using a report, and then upload to JDEdwards. It is quite manual. Accounting is not very sophisticated. There are expense categories, but how they are linked to GL accounts is very basic. But I remember this is an issue with other expense systems. For example, in my previous job I had to administer Concur, and accounting was also very simple.

Vendor response

Hi Richard, Thank you for your review! We understand your concern with Webexpenses not being able to integrate with your current ERP solution. As we strive to expand our partnerships, we thank you for your feedback. All the best, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We find Webexpenses very comprehensive, but easy to use.

Reviewed 3 years ago

Easy to use, comprehensive reporting - it replaced a time-consuming manual system.

Pros

Intuitive design, easy to use, easy access on Windows, MAC and IOS devices. Great customer support service

Cons

Can be a bit too prescriptive, so care is needed in the initial set-up to ensure that expense entry is easy on mobile devices. Some parameters, like company, can only be added from the website and not on IOS - as far as I can see. There are sometimes exchange rate differences between the actual bill and what is charged to a credit card.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Very handy

Reviewed a year ago

It makes it easier to keep a track on your expenses and the exchange rates are fairly close to the real one but it can also be modified if required (providing the necessary evidence, of course). I recommend it so far, it was easy moving from the previous system to this one and it's definitely worth it.

Pros

Easy to use, it allows to include pdf copy of the receives and exchange rates.

Cons

It lacks of flexibility as it is not possible moving expenses up/down within the same claim. This makes it impossible keeping a chronologic order of the receives when it takes time to get one receive/invoice (e.g. emailed by the rent a car or the hotel or you find it in a different folder/wallet, etc.) and you want to stablish a sequence in the expenses as they were made.

Vendor response

Hi there Andres, Thanks for taking the time to leave us a review and happy to know you're enjoying the ease of use of the system. In regards to date-sorting functionality for expenses transactions, we have taken this request into consideration recently and it is under review with our development team. Kind regards, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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System Implementation

Reviewed a year ago

WE have gone from a very paper based system that was onerous on members o the team to a system that is easy to use and speeds up payment for all.

Pros

The software is very easy to use for all employees It was incredibly easy to implement and the support we received from the whole Web expenses team was excellent and led to this landing within our company very positively

Cons

There is nothing significant that we dislike about the system

Vendor response

Hello Tracy, Thanks for leaving us a review, and glad to hear that you've had such a positive experience using the system. Should you have any questions, please reach out to us at support@webexpenses.com All the best, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful system with great support

Reviewed a year ago
Pros

I find the receipt matching tool the most helpful on webexpenses, this can really speed up the process of submitting your claim.

Cons

Not being able to bulk upload user accounts into the system.

Vendor response

Hi Stephanie, Thanks for your review, and glad you are enjoying our digital receipt capture and categorization feature to its full extent. Should you have any questions, please feel free to reach out to us at support@webexpenses.com where we can help. Kind regards, Webexpenses

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Simple Easy Expense Tool

Reviewed a year ago

Systemised our Expense Process. No longer Paper Based. Simplified the data entry and reduced the time taken to raise expenses.

Pros

Its Simple to Use. The OCR on the Mobile app is great and makes this easy.

Cons

The mileage rate is isn't intuitive enough to add 5p per passenger. So we have to create two lines 1 at normal rate and one with the passenger rate. Not a Big Deal but could be simpler.

Vendor response

Hi Reece, Thanks for taking the time to leave us a review! I understand your concern regarding adding mileage rates, so I have passed along your comment to the support team. Be on the lookout for new updates and features coming soon. All the best, Webexpenses

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Quite User-Friendly

Reviewed a year ago

Overall, this has been an effective tool for our church to use for credit card reconciliation. It allows reports to be passed easily through the necessary channels, and the process doesn't take much time. I've not heard of any security issues from our company.

Pros

The software is fairly user-friendly, with some flexibility in how you set up your budget. Uploading receipts is quite easy on a laptop. Reconciliation of credit card charges can be done fairly quickly. Customer service was pretty helpful when I reached out about things.

Cons

The app isn't as reliable as I prefer. My receipts would sometimes go missing, so I rarely use it anymore. The "smart" receipt reader isn't always accurate, so at least once a month I have to go in and manually alter information on a receipt - it doesn't take much time, but it's a lot of clicks that can be annoying.

Vendor response

HI Rae, Thanks for leaving us a review. We are pleased you are enjoying the easy access to our system. Also, I understand your concern with the mobile app functionality. Should you continue to have challenges, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Programme is a great time and therefore money saver. Feedback from colleagues is really good

Reviewed 3 years ago

saves a lot of time in processing claims, easy to handle and receipts are always easy to find, no paper anymore

Pros

easy to use as claimant and approver, great tool to get claims into accounts system, big time saver, support is always very helpful and knowledgeable, account manager very caring, very easy to set up new users

Cons

sometimes a bit slow in processing claims. Can be complex / depending on the company structure of course

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Always delivers

Reviewed 3 years ago

expense submitted in a timely manner and with all the relevant information which make it easier for a finance department to keep qan eye on and track expenses that are being incurred.

Pros

Its ease of use and transparency. Very clear to the user/administrator where they need to navigate to on the system

Cons

Sometimes crashes when you are trying to generate reports especially if there are large amounts of data

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing system & time saving solution

Reviewed 2 years ago

With around 8000 employees in our business, processing expenses is a massive task & Webexpenses makes my job a whole lot easier. We have had amazing feedback from everyone in the business and Webexpenses has proved to be simple, easy and quick.

Pros

We previously used an old fashioned paper based expense system, so Webexpenses has been a much needed improvement in that department! As the expenses administrator, I find Webexpenses super easy and quick to navigate through - I am able to pull various reports i need, in just a few button clicks. I find the "notes" feature really useful especially when having to reject claims, a quick note can just be left instead of an awkward conversation!

Cons

Due to us being such a large company with so many employees, we did have a few issues with the speed of Webexpenses at first, but this is currently being looked into and we are already seeing improvements.

Vendor response

Hi Laurie Thank you for your review. We're happy to hear you've had such a good experience with us. Stay on the lookout for new updates and features in the near future! Best wishes, Webexpenses

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