Webexpenses Reviews

Webexpenses can be tailored to any business needs; the variety of options, settings etc is truly remarkable. The developers work on improvements that matter; for example they delivered a smart-scan function within the app which wasn't available when we signed up. In general it is simple to use for both admins, approvers and users, the approval and processing of expenses has been a smooth process all the way. I have to mention the setting up was done in a truly professional manner as well, having a project team assigned to the task who followed through the implementation project and made sure all business needs were met. We were provided an onsite training as well which was very useful.

Being sophisticated as it is, sometimes it can be difficult to use for admins not experienced with the system. You would get an error code and a prompt to contact support which can be frustrating. However, excellent support is always available, respond quickly and so far always had an answer to my problems.

Hello Tiv, Thanks for taking the time to leave us a review detailing your experience using our system. We are happy that our continuous updates and features have proven to be helpful to you. Should you find it helpful, a fresh overview of the system can be arranged for admins by our support team at any time. Kind regards, Webexpenses

Very quick to implement and intuitive to learn

Doesn't integrate as well with other systems however all other tweaks were put through really quickly.

Hi Jack, Thanks for leaving us a review! New partnerships are constantly on the horizon, so we are glad all integration concerns were addressed in a timely fashion. Should you have any questions, reach out to us at support@webexpenses.com. Kind regards, Webexpenses

I use the software to coordinate trips more frequently, I make reservations strictly and very easily. On the other hand it also has internal statistics that allow to visualize the possible errors as far as trip destinations and times of wait to the moment to arrive at the city. The technical deployment of the application is extremely practical.

He considered that the support should be improved a little, it is an application where alternate trips should be constantly coordinated and should have a better attention.

The best part of the software is the mobile app. If you enter your own claims as you go the system is great.

The lack of flexibility around mileage has been an issue for us and updating admin as we have a number of divisions. Running reports over different divisions for managers who are approvers for people in different divisions. People in the same team have to be in different divisions to manage the mileage therefore it falls back to the mileage rates not being flexible enough. Being able to set a mileage...

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Easy to configure to your companies requirements, and simple for users to create expense claims

Would like to be able to do everything on the app that can be done on the web based version from an admin point of view

Hi Lucy, Thanks for your review and glad to hear you're having a positive experience using our system. Be on the lookout for new updates and features coming in the near future. Kind regards, Webexpenses

I like the overall ease of use and simplicity of the software. Anyone should be able to get the hang of using it in a short/reasonable space of time.

I have not found anything I don't particularly like so far.

Hi Esther, Thank you for taking the time to leave us a review, we value your feedback! Be on the lookout for new updates and features coming in the near future. All the best, Webexpenses

I really like how this product makes it possible to automate a lot of the expenses process. Before a lot of my time was wasted on duplicating data entry, but now we are able to be completely paperless which both saves money on postage for the company and is good for the environment, and saves me time whilst making audits easier. It integrates to Xero as well which also saves time

We have multiple organisations in Xero but we can only integrate with one of them. This isn't terrible because I am still saved a lot of time, but it would be even better if this functionality was available. As a very minor point it would also be good if the receipt was maximised when I click on it.

Hello David, Thanks for taking the time to leave us a review. We value your feedback and appreciate the fact you've had a great experience. We are constantly adding new integrations, so be on the lookout for new updates in the neaR future. All the best, Webexpenses

I have used this software for over 4 years and it is really usefull. It is simply to be used and also relatively quick. I would recomment this at it is a great software.

Overall there are not big disadvantage to be honest. I learned relatively quickly to use it

Hello Carlo, Thanks for leaving us a review! We are pleased to know that you have had a positive experience using Webexpenses after all of these years. Kind regards, Webexpenses

The app (on both android and on IOS) is quite stable, I can add receipts through the iPad or my phone and then tend to process the expenses on my laptop at the end of each week. It's quite easy through any of the interfaces to see all the important information immediately.

There's always room for improvement. I find myself selecting the same options for nearly every expense so I wish I could set those options as default.

Hi Adam, Thank you for taking the time to leave us a review, we appreciate the feedback. Furthermore, we are glad you are having a positive experience with our mobile app. Should you have any questions, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

Love how the App links to your online account and how the receipt attachments can be categorized for ease of auto recognition.

There is nothing that I dislike. It's very user friendly.

Hi Lesley, Thanks for the five-star review! We are pleased to hear that you have had a positive experience using the system. I invite you to be on the lookout for new updates and features arriving soon. Many thanks, Webexpenses

This software has been a game changes since we implemented it in the business. It has helped scale up with the increase in the number of staff. This was the only software at the time which had the flexibility to have different users in different entities. Some staff membrs have up to three credit cards and also submit cash expenses claims. There is continous development in adding different features and making the overall product more efficient.

The only drawback so far has been the unreliability of the app. It sometimes crashes and a few employees within the company have reported that the receipts they uploaded on the app have been lost.

Hi Mathanki, We are pleased to hear that you've had a great experience with Webexpenses and appreciate your review! If you continue to run into issues using our app in the future, please contact us for help at support@webexpenses.com. All the best, Webexpenses

It is very easy to use for both our claimants and our administrators and has saved us a lot of time now we don't have piles of paper! Our users particularly like the option of using the mobile app when travelling so they can build their claims on the go. I must mention the Customer Support team who are always extremely helpful and efficient.

Any minor irritations from our users such as receipts not uploading in order and being able to forward an email as a receipt have all been rectified in software updates so there aren't really any cons for us.

Personnaly I find that it has made the process of Expense claims for us in Finance more fliud and compliant, we all find the reporting sections very usueful. The actual processing of claims is now much quicker and we feel very much more consitant and reliable. The support we get if we do get any issues is second to none, thank you

We dont really see any cons as it has helped and improved our Expenses Process greatly , before Web Expenses we had a manuel process which was open to error and lots of duplication.

Hi Sandra, Thank you for your review. We're happy to hear you've had such a good experience with us. Stay on the lookout for new updates and features in the near future! Best wishes, Webexpenses

Ease of set up and operation. The day to day support is excellent.

Nothing really. The implementation of mileage rates is awkward but that is not a webexpense system issue.

The ability to have it on your phone and keep up with receipts for your purchases right away.

I proxy for 28 employees and sometimes it can be difficult switching between employees.

Hello Shelly, Thank you for taking the time to leave us a review and glad to hear you've had a positive experience using Webexpenses! Should you have any questions, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

It is web based, meaning I don't have to be in the office to submit my expenses. It can be used on mobile devices. Receipts can be attached. It is easy and intuitive to use. Approval processing is good.

Integration with our accounting system (JDEdwards) is non-existent. I have devised a way to extract data from Webexpenses using a report, and then upload to JDEdwards. It is quite manual. Accounting is not very sophisticated. There are expense categories, but how they are linked to GL accounts is very basic. But I remember this is an issue with other expense systems. For example, in my previous job I had to administer Concur, and accounting was also very simple.

Hi Richard, Thank you for your review! We understand your concern with Webexpenses not being able to integrate with your current ERP solution. As we strive to expand our partnerships, we thank you for your feedback. All the best, Webexpenses

Intuitive design, easy to use, easy access on Windows, MAC and IOS devices. Great customer support service

Can be a bit too prescriptive, so care is needed in the initial set-up to ensure that expense entry is easy on mobile devices. Some parameters, like company, can only be added from the website and not on IOS - as far as I can see. There are sometimes exchange rate differences between the actual bill and what is charged to a credit card.

Easy to use, it allows to include pdf copy of the receives and exchange rates.

It lacks of flexibility as it is not possible moving expenses up/down within the same claim. This makes it impossible keeping a chronologic order of the receives when it takes time to get one receive/invoice (e.g. emailed by the rent a car or the hotel or you find it in a different folder/wallet, etc.) and you want to stablish a sequence in the expenses as they were made.

Hi there Andres, Thanks for taking the time to leave us a review and happy to know you're enjoying the ease of use of the system. In regards to date-sorting functionality for expenses transactions, we have taken this request into consideration recently and it is under review with our development team. Kind regards, Webexpenses

The software is very easy to use for all employees It was incredibly easy to implement and the support we received from the whole Web expenses team was excellent and led to this landing within our company very positively

There is nothing significant that we dislike about the system

Hello Tracy, Thanks for leaving us a review, and glad to hear that you've had such a positive experience using the system. Should you have any questions, please reach out to us at support@webexpenses.com All the best, Webexpenses

I find the receipt matching tool the most helpful on webexpenses, this can really speed up the process of submitting your claim.

Not being able to bulk upload user accounts into the system.

Hi Stephanie, Thanks for your review, and glad you are enjoying our digital receipt capture and categorization feature to its full extent. Should you have any questions, please feel free to reach out to us at support@webexpenses.com where we can help. Kind regards, Webexpenses

Its Simple to Use. The OCR on the Mobile app is great and makes this easy.

The mileage rate is isn't intuitive enough to add 5p per passenger. So we have to create two lines 1 at normal rate and one with the passenger rate. Not a Big Deal but could be simpler.

Hi Reece, Thanks for taking the time to leave us a review! I understand your concern regarding adding mileage rates, so I have passed along your comment to the support team. Be on the lookout for new updates and features coming soon. All the best, Webexpenses

The software is fairly user-friendly, with some flexibility in how you set up your budget. Uploading receipts is quite easy on a laptop. Reconciliation of credit card charges can be done fairly quickly. Customer service was pretty helpful when I reached out about things.

The app isn't as reliable as I prefer. My receipts would sometimes go missing, so I rarely use it anymore. The "smart" receipt reader isn't always accurate, so at least once a month I have to go in and manually alter information on a receipt - it doesn't take much time, but it's a lot of clicks that can be annoying.

HI Rae, Thanks for leaving us a review. We are pleased you are enjoying the easy access to our system. Also, I understand your concern with the mobile app functionality. Should you continue to have challenges, reach out to us at support@webexpenses.com where someone can help. All the best, Webexpenses

easy to use as claimant and approver, great tool to get claims into accounts system, big time saver, support is always very helpful and knowledgeable, account manager very caring, very easy to set up new users

sometimes a bit slow in processing claims. Can be complex / depending on the company structure of course

Its ease of use and transparency. Very clear to the user/administrator where they need to navigate to on the system

Sometimes crashes when you are trying to generate reports especially if there are large amounts of data

We previously used an old fashioned paper based expense system, so Webexpenses has been a much needed improvement in that department! As the expenses administrator, I find Webexpenses super easy and quick to navigate through - I am able to pull various reports i need, in just a few button clicks. I find the "notes" feature really useful especially when having to reject claims, a quick note can just be left instead of an awkward conversation!

Due to us being such a large company with so many employees, we did have a few issues with the speed of Webexpenses at first, but this is currently being looked into and we are already seeing improvements.

Hi Laurie Thank you for your review. We're happy to hear you've had such a good experience with us. Stay on the lookout for new updates and features in the near future! Best wishes, Webexpenses