AestheticsPro Features & Capabilities

AestheticsPro

SimplePractice

Doxy.me

AestheticsPro is a complete medical spa software solution encompassing the features you need to efficiently operate your medical aesthetic business. From our HIPAA compliant EMR to a comprehensive scheduling and calendar management solution, have the tools you need to manage and grow your business.

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Appointment Management

Appointment Scheduling

Automated Scheduling

Barcode Recognition

Barcode/Ticket Scanning

Before & After Pictures

Billing & Invoicing

Calendar Management

Charting

Client Management

Client Portal

Clinical Notes

Commission Management

Comparison View

Compliance Management

Confirmations/Reminders

Credit Card Processing

Customer Database

Customer History

Customer Surveys

Customizable Branding

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Document Management

Document Storage

Documentation Management

Drag & Drop

Drug Reference Database

E-Prescribing

Electronic Payments

Electronic Signature

Email Marketing

Email Reminders

Employee Management

Event Scheduling

Faculty/Staff Management

File Sharing

For Medical Purposes

For Medical Spas

For Retail

For Salons and Spas

Forms Management

Gift Card Management

HIPAA Compliant

Inventory Management

Inventory Replenishment

Inventory Tracking

Invoice Management

Loyalty Program

Marketing Automation

Mobile Access

Mobile Alerts

Multi-Location

Multi-Provider Practice

No-Show Tracking

On Call Scheduling

One-to-One Messaging

Online Booking

Online Forms

Patient Portal

Patient Records Management

Patient Scheduling

Payment Processing

Payroll & Commissions

Performance Metrics

Physician Management

Point of Sale (POS)

Practice Management

Price/Margin Management

Pricing Management

Promotions Management

Real-Time Data

Real-Time Reporting

Real-Time Updates

Receipt Management

Records Management

Recurring Appointments

Reminders

Remote Treatment Planning

Reporting & Statistics

Retail Inventory Management

Retail Management

Returns Management

Revenue Management

Sales Reports

Sales Tax Management

Sales Trend Analysis

Scheduled/Automated Reports

Scheduling

Secure Data Storage

Self Check-In/Check-Out

Self Service Portal

SMS Marketing

SMS Messaging

Vagaro

Pabau

ZENOTI

Boulevard

Noterro

ClinicSense

SimplyBook.me

Mangomint

PatientNow

Jane

Remedly

DrChrono

My experience was terrible. I wouldn’t recommend.

Terrible. 

Hi Lisa, 
Thank you for your feedback. As you know, our team waived your early termination fee as a gesture of goodwill, and we dedicated significant time on the phone with both you and your partner to address your concerns. During these conversations, we aimed to provide you with the necessary guidance on retrieving your records and ensuring a smooth transition.

We take customer satisfaction very seriously, and it’s disheartening to hear that our efforts did not resolve your concerns. Wishing you the best in business.  - AP Team

Invoices cannot be adjusted without deleting them and initiating a return of all credit card charges without asking. So if you accidentally mark Alle Rewards as Aspire Rewards at checkout, or misapply commission to staff, you're doomed. Why is this so bad? Your accounting in AP can't be trusted unless you scour it, which I have to. And the commission report cant be trusted, so I have to inspect them line by line. You have to be perfect every step of the way, simple mistakes cannot happen.I probably have a response below about how they "Appreciate feedback and suggestions." But these are not defend-able design choices. These are implementations with zero thought. Also don't fall for AP Marketing. The emails they create are junk of the first order if you care about your image or brand. May as well hand deliver them to spam folders. In 2023, AP requires your uploaded logo image to be 20 pixels in size. TWENTY PIXELS! That's the size of a dime on an iphone. And they use it in the emails you generate!How cool would it be to have your EMR fire off an API call to Zapier or your constant contact to automate beautiful, professional, on brand emails to first time clients, new leads, patients due for their next treatment. But no. We leave all that on the table, because AP thinks its can compete with a multi billion dollar company like Intuit/MailChimp. All in one is not what you want. Get something that integrates like Aesthetics Record or Jane.

This is anti software.

Hi Kyle! Thank you for your feedback of AestheticsPro. We love to receive our clients' observations so we can continue to improve and set the bar for aesthetic management software. Over the past 15 years, we've diligently collected and applied client feedback, culminating in our upcoming release, Aurora. This new software experience will bring streamlined workflows, increased mobile responsiveness, and even an app available for iOS and Android that will empower our clients to manage their practice on-the-go, from any location. If you'd like, please connect with our support team to explore more efficient scheduling and e-record workflows. We're here to assist you in optimizing your business. Best wishes from the AP Team!

Amazing highly recommend [sensitive content hidden] when you need help

[sensitive content hidden] was incredible patient, kind and attentive!

Hi Kimberly, Thank you so much for your kind review of AestheticsPro. We're thrilled to hear that your customer support representative provided you with the patience and understanding you needed. We’ll be sure to pass along your kind words to him—we know this will make his day! If there’s ever anything more we can do to assist you, please don’t hesitate to reach out. Take care, and we wish you the best in business - AP Team 

I am beyond pleased with AestheticsPro and overall, it is the best "All-in-One" day-to-day business tool I have ever used. I brought AestheticsPro to Springs Body Sculpting from another company I previously worked for because of how much I like it. This is my first time on the "admin" side so that is where I am needing more  help but overall it is the best software system around!

[SENSITIVE CONTENT HIDDEN] is Amazing

Thank you very much Kelsie! We will have your account manager contact you as you can now edit E-Records more thoroughly! 

Best regards,
-AestheticsPro Team

This has been the easiest part of starting my business!!  The team is very helpful and responsive to my emails. 

Awesome customer service and an easy to use software system

Thank you Mary! We appreciate the kind words and are happy you are finding success.

Best regards,
-AestheticsPro Team

Overall good once learning the program. The automated upgrade was extremely frustrating as no warning was given. Most info didn’t transfer over. When contacting customer service can’t really speak to anyone - put in a ticket and go from there. 

Aesthetic pro for Medspa 

Hi Natalie! Thank you for your feedback of AestheticsPro. We love to receive our clients' observations so we can continue to improve and set the bar for aesthetic management software. Your account manager is reaching out to you to answer any questions you may have. Wishing you the best in business from the AP Team!

It's been good so far, i like that support is quick to respond, there's videos to help too

Switched over to AP from a different System

Hi Vicky! Thank you for your wonderful review of AestheticsPro! We’re thrilled to hear that you’re enjoying our award-winning customer support and finding our 24/7 video training library so helpful. If you ever need anything, feel free to reach out – we’re always here to assist. Wishing you continued success in your business! - AP Team

Review 2024

Hi Nadine! Thank you so much for your awesome review of AestheticsPro! We are thrilled to hear that you are enjoying the software and the ability to access it from any device. Feel free to reach out if you ever need help with anything! Wishing you all the best in the business! - the AP Team

We have had issues with canned responses and the lack of technical knowledge account managers have; considering they are our POC.   AP is still missing the mark when it comes to report creation and flexibility.  The key to any business growth and profitability hinges on its ability to provide services that are best in industry and profitable to the business.  Agile and customizable reporting is essential.  AP reporting seems to be developed by assuming business want to be told what reporting is best and creating canned reports.   While this may be true for some, its not the industry standard.   

Chief Executive Officer

Hi Marvin! Thank you for your review of AestheticsPro software! We are glad to know that our EMR features are meeting your critical needs. We are looking forward to our updated software release coming very soon which will increase efficiency and streamline many of our features and reports. We know you will love it! Wishing you the best in business! - the AP Team

Our cookies, chrome updated and cleared. Our IT rep is being called on a regular basis regarding something or another going on w this system. The screen navigation seems to be inconsistent; sometimes date shows, sometimes not. Sometimes the calendar works great, sometimes not. When do you update?  Are we aware of updates? Does your company have update skype calls to show users to continue getting the best use of the system? Surely things have been updated and changed for the better since we started a year ago...

Tech Support was great in responding quickly to our issues! They even called us, much appreciated!

Thank you for the thorough review! We will have an Account Manager reach out to you and cover some of our most recent software updates and any questions you may have. Best regards, - AestheticsPro Team

Since 2015, we have collaborated with them, and I've had experience with their program since 2007, managing at various MedSpas. Despite our long-standing relationship, they consistently fail to heed feedback from users. Numerous simple fixes go unaddressed, and their mobile app has deteriorated, especially after the long-anticipated "update." For over a decade, I've been paying more than $70 more than their highest listed price for their service. It's astonishing how our company's input is so callously overlooked.

Not impressed . Their updates are not an improvement . They don’t fix issues or get recommendations when making updates . 

Hi Sarah, thank you for your feedback of AestheticsPro. We're excited to let you know we've added new features like a brand new app, telemedicine capabilities, an improved client portal with a 'book now' option, E-prescribe, and more! To learn more about these features, please reach out to your Client Success Manager to learn more. Wishing you the best in business from the AP Team!

Amazing customer service And amazing manager that helped me to go through all the details that I was looking for. Was patient and kind while working with me, I left the meeting looking forward to working with AestheticsPro in the future. All of my questions are always responded or resolved in a timely manner. 

Best Software. Great support team. 

Hi Heand!
Thank you so much for your awesome review of AestheticsPro! We are thrilled you are enjoying the software and all it offers. We just wanted to remind that our new app is now available on the App Store and Google Play so you can access the software from anywhere on any device. If you need further assistance, please feel free to reach out. We love to help! Wishing you all the best in the business! - the AP Team

Too many "clicks" and steps to insure that a payment is processed correctly.  Too much room for human error!  If you forget to click all these icons, the credit card number is not captured; therefore you are not compensated for your products and services.  Not a user friendly Point of Sale system

Very unhappy with responses from customer support

Overall our business is very happy with AestheticsPro! We came from using an outdated software that was not cloud based, and the ease of using AP is a tremendous difference for us. AP support is top tier and always prompt and helpful with any issues that come up. We have 3 locations for our business and the new Aurora update has made it easier to customize our settings on each location individually. We have regular check-ins with our account manager [sensitive content hidden] to make sure our business is doing well and letting us know about new features, and Daija is always available for assistance when needed. The new AP app that is available with the Aurora update is great to let us view our schedules anytime on the go, or if our computers are having any issues it's great having the app available for us as a backup.

Our Business' Experience with AestheticsPro is 10 out of 10!

Hi Samantha! Thank you for your thoughtful review! We're so glad to hear that AestheticsPro has made such a positive impact on your business. The transition from outdated software to a modern, cloud-based solution can be a game-changer, and we’re thrilled that the ease of access and flexibility of AestheticsPro has made such a tremendous difference for you. It’s also wonderful to know that the Aurora update has enhanced your multi-location setup and that you’re enjoying the customization options and new mobile app. If you ever need additional assistance, please don't hesitate to reach out. Wishing you the best in business - AP Team

Except records, very good! I need to explore and use more of the options!

Zach - Marketing/navigation

Hi Colleen! Thank you for the fantastic review of AestheticsPro! We’re thrilled to hear you're enjoying the software’s ease of use, smooth navigation, and helpful marketing templates for communicating with your patients. We’re also glad to know our award-winning customer support has been a positive part of your experience. If you ever need assistance, our team is here for you—don’t hesitate to reach out. Wishing you continued success! – The AP Team

Professional, customer centric, and strives to add new features to provide more value and benefit to their customers.

Best in Market Comprehensive Platform for Medspas

Hi Eve! Thank you for your amazing review of AestheticsPro! We're thrilled to hear that you're enjoying our award-winning customer support and finding our 24/7 video training library helpful. As you mentioned, we’re always working to introduce new features to enhance functionality and add value for our clients, and we’re glad to hear you appreciate that. If you ever need anything, please don’t hesitate to reach out – we’re always here to help. Wishing you continued success in your business! - AP Team

Tech support knowledge

Thank you Meredith! We will be have image support for the E-Record Creator very soon! 

All the best,
-AestheticsPro Team

I've worked with [SENSITIVE CONTENT HIDDEN] several times now over the past year.  He has been extremely helpful, patient, and resourceful.  Each time I've worked with him he has demonstrated a passion for customer service as well as having robust knowledge as it relates to the system, it's capabilities, and how the user can get the absolute highest utility from their product.

Great feature at a great price

Joanna, this is some wonderful feedback! Thank you very much for being so thoughtful and thorough!

Have a great day!
-AestheticsPro Team

I am extremely pleased with this remarkably comprehensive software - since it helps manage the medical, financial and marketing aspects of the practice.  I purchased this software before launching a startup, and Aesthetics Pro has facilitated smooth operation in almost all facets of the practice. 

The EMR forms and templates have easily edited text and graphics. The side-by-side photo gallery, which can marked, is also simple to use; the staff spends comparatively little time creating comprehensive medical records. Clients can access discharge instructions from the client portal, or we can email them easily if left behind. We will take advantage of online booking and in-application messaging as we grow. 

But what really separates Aesthetics Pro from other EHRs is the seamless integration of marketing efforts and lead tracking. The increased efficiency (reduced staff time on redundant data entry) using a program that merges marketing software with EHR software. The lead list database in Aesthetics Pro has been crucial to our growth and success – converting a lead to client takes one click. Besides being able to send email blasts within the EMR, we can monitor the effectiveness of of all of our marketing campaigns – from print to digital to meet-and-greets. We’re also now able to track our referring clients, so we know those who like recommending us to others.  

Aesthetics Pro’s inventory tracking is also invaluable. Highest praise for this well-crafted, robust software.

Launching and Running a Medical Aesthetics Practice with Aesthetics Pro

Thank you Dr. Villanova!! This is great info!

Frustrating 

Hello Star, our Support Team goes to great lengths to provide the best customer support possible, considering this we apologize for any frustration and please know we are always happy to work with you in resolving any open tickets you currently have. Our current protocol ensures that all client support is handled fairly and prioritized properly - within these guidelines we are eager to assist you as much as we can to ensure your software experiences is going as smoothly as possible. Additionally, if you have any concerns or need clarification regarding the software your assigned Account Manager can be reached directly for further discussion. Thank you  -AP Team

12/5/18 Update: As Capterra/Software Advice/GetApp has started promoting older reviews it is worth noting that this feedback is from 7/29/2017 and many of the CONS that were listed have now been full remedied via further client education and technical support.

Very happy 8 years and counting. Really happy you include all new enhancements. 

The best all encompassing aesthetic software!

Hi Ardis!
First off, we would like to say THANK YOU SO MUCH FOR BEING A CUSTOMER FOR THE LAST 8 YEARS! Your continued support means the world to us. And thank you for leaving such a wonderful review of AestheticsPro! We're delighted to hear that you find our software and features so uesful. If you ever need help, don’t hesitate to reach out – we’re always here for you! Wishing you ongoing success! - The AP Team

Bad experience. I am on a look out and scheduled some demos with competitors. My main issue is constant glitches: eblasts not being sent when scheduled or come out crooked, by the time the clients receive monthly eblast promo it is end of month, and why so long?- because their support is not resolving issues but only dragging time to seemingly look they are trying to help. Other issues I encountered:  records dont save, appointment reminders fail, no gift card option, vital functions for medspa managing are absent making it a barely charting program. The worst is also their support, but really- lack of it. You need to write them a question you have in a ticket, by the time someone gets back to you can pass 2 days, just to read a sentence from them to clarify my question, than waiting again- nightmare. That is why it takes months to get answers to resolve a certain issue. Their support team i fins is quite incompetent and answers with premade learned generic sentences. I am not happy with them. It is the worst program I have used as a medspa owner. Charting- not bad, easy, medspa managing - non existent. You would still need to get Twillio, or 3rd party for gift cards such as Giftfly. Before Aurora there were no glitches, after Aurora- glitch on glitch. Their web developers need to be fired!

Glitchy, not worth it

Hi Hulnara, Thank you for your feedback on AestheticsPro. Our software is an all-in-one solution for managing your medspa, including HIPAA-compliant EMR, client management, reporting, marketing solutions, merchant services, and E-Prescribe. Plus, we have just launched exciting new updates including a new app, telemedicine, an improved client portal with 'book now' features, and more! If you would like to learn about any of our software features, please contact your Client Success Manager. Wishing you the best in business - the AP Team!

I will say the response time for a support ticket is very quick.  They are very helpful.

Liked the old version better

Hi Patricia, Thank you for your feedback of AestheticsPro. Our software is an all-in-one solution for managing your medspa, including HIPAA-compliant EMR, client management, reporting, marketing solutions, merchant services, and E-Prescribe. Plus, we have just launched exciting new updates including a new app, telemedicine, an improved client portal with 'book now' features, AP Focus, and more! If you would like to learn about any of our software features, please contact your Client Success Manager. Wishing you the best in business - the AP Team!

Review 

Hi, Beckie! We really appreciate the feedback and review. We are glad to know that overall you have seen our medspa software as user friendly. It sounds like you have already connected with our amazing support team for some further training on a few areas, which is great. We want to help our clients get the most out of our software program. We truly wish you all the best in your business! - the AP Team.

Very positive. Our account rep [sensitive content hidden] went above and beyond to work on our practice and individual needs. I highly recommend for any Wellness Spa.

Thank you Aesthetics Pro

Hi Stephanie, Thank you for your fantastic review of AestheticsPro! We're thrilled to hear that you're finding our software so user-friendly, especially with features like charting, the check-out process, credit card integration, and the time clock. If you ever need anything, don’t hesitate to reach out – we’re always here to assist. Wishing you continued success in your business! – The AP Team

AestheticsPro screenshot: Secure EMR with photo markup tools.

AestheticsPro screenshot: Integrated calendar system for staff, rooms, and equipment.

AestheticsPro screenshot: Work seamlessly from any device.

AestheticsPro screenshot: Full marketing suite with email campaigns, touchpoints, and SMS blasts.

AestheticsPro screenshot: HIPAA cloud compliant with nearly 500 customizable forms.

AestheticsPro screenshot: Easily accessible Client portal with Book Now features. Photo gallery with before and after photos. Accessible from any device.

AestheticsPro Features

Features Summary

Screenshots

Contenders comparison

Common AestheticsPro comparisons

Reviewers who mentioned features said: