AestheticsPro Reviews

[SENSITIVE CONTENT HIDDEN] took great time in explaining step by step instructions to better help me understand the features. Really appreciate all of your help [SENSITIVE CONTENT HIDDEN]

I have just started using the software. So far I haven’t run into any dis likes.

Thank you! -AestheticsPro Team

EHR record keeping, POS, marketing campaigns, and reports.

Sometimes the ticketing system can be annoying, although the support team does get back to you quickly.

Hi Heather! Thank you so much for leaving this stellar review for AestheticsPro Software! We are so happy to see that you not only are finding it as the solution to your medspa needs, but that you'd also recommend us to others. Please always feel free to reach out if you ever have any needs or questions! We are here to help. Wishing you the very best in business! - the AP Team

There were more things wrong than right with this software, poor tech support for starters! They email you through the software, and do not reach out directly, which days days and the issues were almost never resolved. We were constantly experiencing issues with appointments that were booked, and technical issues with the application that impacted our day-to-day business. Upon deciding to move to another...

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Tech Support was completely useless. They only respond via email within the software, taking days to end and receive responses. By the time you finally hear back from someone, the issue is either not important anymore, or you just had to move on with day to day business. You then have to suffer through more days of annoying pop ups for these emails until they finally close out the ticket. It is truly a non service!

Diana, as you are aware we require all support be provided through the software to ensure the highest level of HIPAA compliance. As well, the delay on your data export was related to your continued use of the software as we will not export data from an active environment so we can ensure there is no data gap. We take your ePHI very seriously and that is why these protocols are in place. We want to thank you for your candid review, and your short tenure as a client. We apologize that our software ultimately was not a good fit for your business. -AestheticsPro Team

[sensitive content hidden] and her exceptional customer service. She has so much patience and communicated effectively and efficiently. Give this woman a raise!

That it's almost impossible to manage a mistake on the backend without it causing a domino effect. I wish it were as easy calling about a problem and then having it fixed right at hand. It seems that once one problem is solved another once arises and it causes more chaos during payroll because everything is logged on the day it's fixed rather than the day it occurred.. I'm ranting... It's not Customer Service, it's the way the system was built. I feel like I'm spending way too much time and way to much effort from my end to clear an issue up. Doesn't make for a good overall experience.

Hi Elizabeth! Thank you for your review of AestheticsPro software! We are so happy to hear that you are having a great experience with our award winning support team. We also appreciate the feedback and we are excited for the launch of our our updated software later this year that will allow for complete efficiency over all devices. We wish you the very best in business - the AP Team

This software is incredibly easy to use and covers so many topics to make it the perfect "All in one" business management tool. What I love the most is the quality of support that I get along with this software. I am not incredibly "tech savvy" so I occasionally need to reach out to the support team for help. And I am always so grateful and impressed with the swift response and the explicit direction...

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I do wish I could edit and customize the E-Configuration forms but it looks like my wish will come true soon enough! That would be my only "con"

Thank you very much Kelsie! We will have your account manager contact you as you can now edit E-Records more thoroughly! Best regards, -AestheticsPro Team

1. End-user perspective: I was able to intuitively navigate this system with relative ease from the outset. This made the implementation process virtually painless. 2. Operations: New staff members are trained on the system and are able to develop a high-degree of competence in very short period of time when compared to other systems I have trained staff on in the past. Having a system that can...

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There are two things I would consider REALLY working on. First is the appearance of the system. As well as it functions, it should also "look" a little sleeker, sexier, more aesthetically pleasing. Especially being that the product is geared toward people who work and are consumers of the beauty industry. Secondly, I'd do the same for the marketing material. The image library could be updated...

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Joanna, this is some wonderful feedback! Thank you very much for being so thoughtful and thorough! Have a great day! -AestheticsPro Team

We like that it is similar to what we've been using, so it will make our transition easier. We have used Aesthetics Pro in the past (5 years ago) and the enhancements since then are very beneficial and efficient.

It would be nice if lab integration could become an option.

We are so happy that you are everything is going well with your software implementation! Thank you, -AestheticsPro Team

Aesthetics Pro is easy to navigate, add services and products and has a very dynamic e-record creator. I was very pleased that the software has hundreds of pre-created consent forms, treatment records, provider forms for literally EVERY aesthetic service that I could think of offering to my clients. I can pick and choose the ones I want to see, easily alter and create entirely new forms and send them to my clients e-portal to sign. The medical record side of the software is very easy and pretty, lol. The calendar, appointments and even email response to clients is very functional and easy to use. I should know because I have set it all up myself. With the help on the Support Team, Support Webinar, [SENSITIVE CONTENT HIDDEN] and the rest of the Onboarding Team.

I would like to be able to add "disposable" products like syringes, gauze, needles that are not charged to the client and have the system provide a profit/loss with these items included.

Thank you Mary! We appreciate the kind words and are happy you are finding success. Best regards, -AestheticsPro Team

Product is easy to use without complicated screens. Easy to schedule and view client automated appointment confirmations. POS system directly integrated into software for ease of use both on the user and client's end as well as immediate invoice generation which can be emailed immediately.

Would like an easier function to save a credit card to a client's file so that address is not required in order to save for future use.

Hi Harrison! Thank you so much for your incredible review of AestheticsPro Software! We are so glad that you are finding our software easy to use and enjoying our many features and integrations. We also appreciate your feedback and look forward to many new features coming very soon for our clients! We wish you the very best in business! - the AP Team

Intuitive/easy to learnLots of different feature optionsMarketingSchedulingProduct inventoryStaff PayrollIt feels like everything I need in my business is in one place for the most part

Documenting/notes/forms need a little work and can be difficult to create, view, etc.s

Hi Steffany! Thank you so much for your great review of AestheticsPro software! We are thrilled to hear that you feel that AP has all of the features that you need to run your business. We truly pride ourselves in being an all-in-one software solution for the aesthetics industry! Please reach out to our wonderful support team for any help or workflow ideas regarding notes and forms - we are happy to help! Wishing you the best in business - the AP Team

I like the E Records, and the digital rewards system

I am unable to create packages for products and cannot create my own forms

Thank you Brittany! If you have any questions as you get implemented do not be shy about reaching out to our Support Team or your Account Manager! Best regards, -AestheticsPro Team

THE MOST IMPORTANT FEATURE IS CUSTOMER SUPPORT SERVICE - AND THAT IS [SENSITIVE CONTENT HIDDEN] -SHE IS FANTASTIC AND HELPS US MOVE SMOOTHLY WITH THE SOFTWARE- SHEI S A COMPLIMENT TO YOUR SOFTWARE AND YOUR ORGANIZATION!!!!!

YES INTEGRATION WAS MORE DIFFICULT THAN EXPECTED-THERE ARE MANY LITTLE THINGS THAT CAN BE IMPROVED TO MAKE IT EASIER IN EVERY DAY LIVING-WE HAVE SENT SEVERAL SUGGESTIONS BUT HAVE NOT SEEN ANY YET - YOU HAVE MADE A NEW HOME PAGE WHICH WAS ALRIGHT BUT NEGLECTED OTHER THINGS THAT THE PEOPLE AT THE SUPPORT NUMBER SAY ARE COMING. -IT WOUOLD BE NICE TO BE ABLE TO SEE AND SEARCH MORE THAT A HUNDRED NAMES...

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Gary we really appreciate the thorough and thoughtful feedback, we will definitely be sharing with our team! As you know we are here to assist you in any arena you need, and you know where to find us. Have a wonderful day, -AestheticsPro Team

90% of the platform and software is excellent for my Med Spa application. Read my other review on some other specifics, none of that has changed.

Customer service and lack of accountability when they have issues or created a faulty environment for business users. So many times when you write a ticket, they are disbelieving that an issue has occurred and 4% of time will admit it. I have requested a new account manger for months now. WITH no response. Here is a major issue. In April 2018 they released a rewards program, which is brilliant and excellent for the current market of customer retention. I was very excited, so I launched a campaign to all my clients and potential new clients. BUT, it's losing my business money if I don't adjust every sale. And, I warned them, 1000's of their existing accounts are at jeopardy also. No action has been taken in 9 months.

John, thank you again for your candid feedback. As stated previously within tickets and email we feel their might be a disconnect between how you expected the Rewards System to function, and how it actually functions. We apologize for this disconnect, but short of a full redesign of the feature there is not much we can do. Our support staff will continue to assist with any inquiries you have, and we welcome further correspondence through appropriate channels. Best regards, -AestheticsPro Team

Integration was easy unfortunately that's all that was.

Half of the documents don't save - when asking customer support for support they only ever say they can't reproduce the problem and therefore the problem doesn't get fixed. Customer support - takes hours and then no support, every time, waiting for a response/fix/support the question is answered with a question, what type of computer what browser, have you cleared your cache, do you have the latest...

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Thank you for the candid response Deborah, we will have your Account Liaison touch base to offer more assistance. It does appear that many of your tickets are closed due to inactivity because of a lack of response. Our Support Team is more then happy to see your issues through to full resolution but that cannot be accomplished without maintaining correspondence. We truly want to help, but sometimes your assistance is a necessary part of the troubleshooting process. We will be in touch! -AestheticsPro Team

The technical support is probably the best part of AP, because there are always little problems that arise. If tech support is unable to help over messaging, they will set up a call. I've worked specifically with [SENSITIVE CONTENT] the past few times and he is knowledgeable, courteous, and effective.

I would love for the Next Available Appointment feature to work properly. We may be using it incorrectly, but the training on it is either flawed or the feature itself is because it malfunctions so often it is useless to us. It's a GREAT concept, our entire office just wishes we could depend on it working correctly. It will book appointments in blocked off times or in the wrong rooms which leads us to more issues because you cannot see the appt on the full calendar to double check errors when using this feature. We really wish it functioned correctly.

Hi Daisy! We really appreciate your review! Glad to know that you have been able to work with our outstanding support team to navigate questions that have come up. Our remote access feature truly is unbeatable, as you say, and we are very happy to hear that you love that feature of our software! We would also love to invite you to work more with our support team on the "Next Available Appointment" feature to make sure that it is all set up correctly in your system and receive training to ensure scheduling will be accurate and efficient for your medspa. Wishing you all the best! the AP team

I like our customized charting template although it took them months to finish it and they said it would be ready in two weeks.

Customer support is awful. Program is poorly built and maintained. Stalls out constantly.

We are sorry to hear about your experience with customer support. We pride ourselves in industry-leading response times and resolution rates, and we will use your experience as an opportunity to train our staff and maintain excellent customer service. We understand several issues that occurred have been resolved, and we thank you for reaching out to your Account Manager to discuss some of these issues in full. Please do not hesitate to reach out to your Account Manager or our Support Team to discuss any matters you may have in the future. We are here to help!

That you have ALMOST everything I need in one place minus a few key things

Appt colors - I need free reign Membership features are lacking - subscription is just a payment plan Taking items out of inventory is a problem unless you want to give every member of staff full access and i do not - I want multiple services to be able to draw from the same pool of product The access you need to perform necessary functions crosses over with things we don't want people to have access to Tracking back bar items

Thank you Deirdre! Keep an eye out for memberships - we are working on some updates for 2020! -AestheticsPro Team

Quick response and the ability to quickly start using the system

Theme Colors for more personalization, needing a chart section for Medications and Allergies for all patients

Hello Nadine! Thank you so much for your fantastic review of AestheticsPro! We love to hear that you would 10/10 recommend us to other aesthetic professionals as well. Please reach out to our support team and we would love to walk you through how to customize your themes as well as any other questions you have. Wishing you the very best in business! - the AP Team

No pros were added to this review

When patient's are wanting to check out it takes too long to check them out and then try to make an appointment, etc; too much screen navigation when we are at our busiest. Also, patient's don't always sign paperwork before they come into the office, there should be a way to bring the paperwork all up at once and they can sign across the board, or sign once and it signs ALL the paperwork. We constantly tell them the paperwork is in their email, and to read it and sign it, 9 times out of 10 they don't, so it's a huge time consumer to bring each consent up one at a time. What can be easier for the provider than navigating thru anywhere from 4-8 forms at an appt?

Thank you for the thorough review! We will have an Account Manager reach out to you and cover some of our most recent software updates and any questions you may have. Best regards, - AestheticsPro Team

AP Addresses many of our needs, however as we move forward in the development of our systems we have run into inadequacies in zincing with AP. The CS team, however is always looking at different ways or go arounds to the software as AP continues to enhance it's interface of the different mechanics of the software.

The limited API interface with merchant service systems

Thank you Luis! Always appreciate your insight! -AestheticsPro Team

Easy to use Packed with all the features you need for a robust medical information management software tailored for Aesthetic practices. Great customer care, quick to resolve problems.

Absolutely nothing.

Dr. Titiloye, we are so very happy that we were able to accommodate you and your business. As always, having you as a client is an absolute pleasure.

Easy to schedule appointments. I do like the calendar and being able to see the full day and everyone's schedule.

The point of sale side of Aesthetics Pro is a NIGHTMARE! and I feel the training is VERY inadequate. Sending our staff a link to a couple of YouTube videos is a VERY POOR training protocol in my opinion!!! We have had nothing but problems for the last 5 months that we have used this system . Every time that we contact support, they offer "glitches" as the reason for any problems with functionality....

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Ease-of-use and being able to utilize the online training as well as contact representatives

Unfamiliar territory! The software has so many functions that I have not been able to discover them all or, even utilize them at this point. But working on it

Thank you Tamara! Please make sure you check out our Discover Series to help familiarize yourself to new features! -AestheticsPro Team

I love that charting is easy and HIPAA compliant. The patient portal is amazing and streamlines visits as patients can complete paperwork prior to visit.

I wish the charting templates were more robust. It seems odd that they do not have a therapeutic botulinum toxic consent or documentation.

Hi Patrick! Thank you so much for the review! We love that you are finding AestheticsPro EMR system easy and HIPAA compliant - so important! Our patient portal is great too. We would love to invite you to ask our support team about our ERC forms, and we could provide further training as needed to get your practice where it needs to be! Please reach out anytime. We wish you the best with your business! - the AP Team

I really like that the software includes booking, medical charting forms, pre and post care, consent forms and a pos system. This is everything that you need to get started.

The biggest issue I have is getting custom forms created or editing already existing forms. They either cost hundreds of dollars to create a simple form or they take months to get back to you with a quote. The entire point of having an online system is to eliminate the use of paper, but with the limited ability to edit forms, we have to print out paper and upload that into their file.

Thanks Austin! Please feel free to contact your assigned account manager to discuss customized forms!