athenaOne Reviews - Page 2

The EMR has good templates, the patient portal is pretty good. Implementation was the worst, they use these people who live in other countries who have the most minimum knowledge so implementing this was as stressful as using their RCUM. I had to ask for someone else because my go-live date was due and this guy could not answer my questions.

The RCM and billing service is the worst. Don't even attempt it.

The most important features of athenaOne which have produced a SEA CHANGE for our practices are 1) easy access to demographic, clinical, scheduling and billing information regardless of your role, 2) remarkable and rigorous data collection and report functions that allow optimal decision-making and tracking of business functions, and 3) an optimal platform for developing and implementing PROCESSES which improve efficiency, reduce human work and reduce human error.

The only thing I don't like is that I don't optimally use all of the features because I haven't learned what they are yet! We have been using athenaOne for a little over three years and there are still a large number of features and processes that I could implement or use in our small practices. There is always a better way!

Admittedly, the software is easy to use and offers meaningful use suggestions. The five step patient visit is simple to understand. The patient portal is nice, however, the patient facing portion could look more modern. Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

Setup was arduous to say the least. Also, once claims are submitted, that's another story. I was sold that this software was all-in-one. They LIED. This is NOT the software for a small practice. They act as if I have an army of billing people when they told me that Athena was all I needed! For example, there was functionality that we needed to be aware of to find an important document from medicare....

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Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

Easy to use with an intuitive interface that works well for ambulatory providers Company is responsive to issues and "flow-busters" Near zero downtime Revenue stream up significantly

Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability

I have seen this software grow over the years and now have friends using it within multiple different services lines in the healthcare industry. Some of the key pros I can think of quickly include: - Flexibility, (features and design allow of different service locations, and different physicians within the same practice to see/edit EMR information to fit the individual) - Transparency, (live EMR,...

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Advancement requests,or recommendations for improvements, from clients are rated and scored by clients across the system, which is a great design! Recommendations from the User Community require time to develop, grade, prioritize and implement. Eventually, the highest costumer rated recommendations get attention and are implemented with accuracy; just takes time.

We use AthenaHealth every day. The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent. For a small to medium business looking for an Electronic Medical Portal for their staff to use, Athena would make a great alternative to larger options like Epic or Allscripts. It supports proprietary devices (payment processing, or card and check scanning...

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Most changes are up-voted, which means that they are voted on by other agencies trying to get their changes implemented as most valuable. Things like Billing and Patient Care do not streamline well enough yet together--they work in two separate constructs, so our billing is constantly having to rework the way that they bill to fit the way Athena works with Patient Care. Troubleshooting with our medical assistants can sometimes be complex with Athena, so for more complex issues, the help desk might take you to two or three different folks to solve an issue. The Help Desk has become more complex making it harder to navigate ticketing. It was simpler to put in a ticket prior to the changes.

Facesheet shows all of the pertinent information on each patient before an encounter is open. AS LONG AS the clinical staff have updated the chart correctly.

I am stating this as a personal opinion that does not represent my present or past employer. I have used this EMR for FIVE (5) years in front office. back office, management, and reports. There are too many workarounds for the providers and support staff. Their logic in reports is insane. Data does not pull accurately, so charts have to be manually checked to see if a measure is actually satisfied....

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The organization of certain sections was done pretty well. Easy INR managing. Fairly good growth charts w/ automatically calculated percentages available. Good implementation of external screening questionnaires, meaningful use, etc. Ability to create auto-texts, templates, etc.

Glitchiest product imaginable: text formatting issues, superimposed text transferring to next screen, text failing to scroll to next line causing entire paragraph to look jumbled up, poor copy-paste, small view screens/boxes, stubborn dragging/sorting of ICD diagnosis code boxes, frequent slow-downs, freezes, sudden unpredictable crashes failing to save one’s note work. Severely outdated terminology...

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it’s search feature was useful ONE TIME compared to our old ehr. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances WHEN IT actually WORKS AND ACTUALLY GETS THERE AFTER YOU’VE BEEN ALERTED THAT IT HAD!!!!!!!!!

I am facile in computers and code to some extent. i am picky about my notes but am creative and work around a lot of garbage and always have without as much as a groan and am considered quite agreeable. HOWEVER, the word ATHENA incites rage in me. portal doesn’t work. can’t preload notes until pt checked in. this is bad for new patients in my specialty. when highlighting text, it does not overwrite....

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Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

The billing component is extremely beneficial though, I have found that some of my offices have thought that is does ALL billing. (Again, I think it's a lack of understanding and initial training.) The access to helpline is great. Having a live person to talk to has been helpful. (It's sometimes can take longer periods of time to come to a solution but they normally stay patient until there is...

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Common complaints we hear from physicians, staff and admin - there is a lot of scrolling within a patient chart. Yes, you can jump using links but it takes a lot of retraining old habits. Quality Reports can't be adjusted - such as running reports for quality measures for different time periods for in-office comparison. Dates within reports don't show up in the header when printed. Defaults are practice wide and can't be adjusted.

Athenaclinicals has made Meaningful Use a manageable task by providing us with resources such as a checklist, status list and recommendations to meet Meaningful Use. Also they stay informed about the latest regulations and changes so that we can focus more on treating our patients and managing our practice. The billing functionality has definitely helped improve our A/R as well as assist us in tracking encounters to ensure we bill everything our providers do. Their credentialing functionality has also been helpful in assisting with enrollment and credentialing verification. The EMR and charting functionality is very comparable to other available software.

The biggest issue we have run into in the past year is with regards to customer service. Athena has changed the way they handle issues that cannot be resolved by your initial CSC call. The only way to "speak to" or contact the people working on your issue is via Athena email. Unfortunately, this leads to miscommunication, confusion, frustration and delays in resolution. Completing certain tasks...

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It is integrated EMR, Billing and Care Management that does help address PCMH, MU, and other complex Government/Insurer issues. First pass billing and payment process works fairly well and seems efficient when there are no errors (see below). Cost is reasonable for the services provided.

The base code is absolutely awful. This leads to repeated problems with your interface, incompatibilities, and slow response. If you surf employment sites you will find this a recurring theme noted by ex-employees. The product has many features that increase the chance for human error and patient harm, and the company refuses to admit or deal with these issues, in fact compounding basic problems...

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Customer support is really responsive and easy to get ahold of. Unfortunately, the level of expertise of the customer support staff is variable, so often, they do not know the answers to the questions we have. Billing is a pretty common area of issue here.

I was assured that this program had a lot of podiatry based templates and that they were simple to modify. However, there are very few templates for my specialty, and trying to make or change a template is frustrating! It takes an hour at least to do one template. And, you cannot use the same template choice more than once in a template, so if you are trying to chart two feet, good luck! The EMR takes...

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I like that AthenaOne provides an integrated suite of tools and services to help providers manage their practice and ensure quality care. The medical record is comprehensive and easy to use, and payment capabilities are streamlined. It also includes integration with a clinical network that provides access to additional resources. In addition, the patient engagement feature helps build relationships and facilitate better care.

The least favorite part of AthenaOne is that it can be a bit expensive to purchase and implement. It may also require additional training to get the most out of its features. However, the cost and time invested in AthenaOne is worth it when considering the long-term benefits it provides.

little after initial signup.\Did like the problem list being available.

notes get lost when I have to go away to other chart notes. the dictation program works poorly ,and the part to correct errors does not work. Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company. Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?" Difficult to get from one section to another, and the instructions to do so are hard to find. The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.

I like that athenahealth is always getting ahead of new changes in the medical community so that we are easily transitioned into, say, ICD 10. I like that athenahealth is really pro-active in helping the medical practices to streamline their office to meet these changes head-on without fear of being left hanging out to dry on, say, getting paid on time. I like that athenahealth provides you with a...

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Lately, when using the message board for asking questions that aren't too urgent, I find that the response takes more than a couple of weeks. It used to be that the turnaround time was a week at the most. When the response is so late, I forget what my questions were and I have to go back to re-investigate so I can resolve the issue. I've read a lot of other posts about calling in and being put on hold for a long time. When we first started with athenahealth, I did not have that trouble and I was calling upwards of 10x a day on a daily basis for a while. Lately, I rarely call but thankfully, I haven't been put on hold for more than 5 minutes. And I still do like having the ability to call when my question is urgent and I can get the help I need right away.

The implementation was easy to set-up. Athena was a big help in creating forms and letters. The tempplates are easy to set-up and modify as well. Once the forms have been created you can also make changes to them as well. The order of the check-in through check-out process is set-up in a way that is easy to navigate and goes in order of how you treat your patient. The best part is that Athena takes care of the MIPS, MACRA, etc data that is needed for Medicare without adding additional work for the staff. I like the fact that there are less documents that require scanning, since all of our faxes go directly into the system and are attached directly to the patient's record. The reporting options are also very good with this system.

I really don't dislike anything about the software, other than it would be nice to track letters that are sent to the patients. So you can print off collection letters or follow-up letters and it would automatically record that a letter went to the patient, without you having to make a notation.

Pleasant customer service reps Athena will submit claims

Time consuming Posting team makes many errors Not user friendly Charting is very difficult Intake is time consuming

- SO easy to use - Has excellent and easily accessible customer support - Has a system to "vote" for new ideas and improvements from users - Maximizes workflow and efficiency - Allows for fair amount of customization for organizational needs

While Athena as an organization has a platform to vote on and suggest ideas, they seem less interested in improving the product that they have and more interested in moving forward as the EHR of the future. While I appreciate their aspirations, as a user, I think it would behove them to take a pause and a deep listen to what the users are asking for to improve upon what they already have. The product...

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from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program.

it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it.

Relatively easy to use after training and some oversite during implementation

It has little functionality for the large multi specialty group for customization. It doesn’t allow quick review of the ongoing story and treatment plan for chronic diseases. Medication flow charts are lacking for chronic disease management. The present ones are too cumbersome and time consuming to customize.