AxisCare Pricing

It is a very easy to use software, with complete features, and inexpensive for the quality we get.

I don't have anything yet. Maybe create an administrator view app to track reports

AxisCare has every feature you need to run your Home Care business. It is user friendly for my care team, and my clients families. It also syncs beautifully with Quickbooks. Scheduling is a breeze!

The training videos were helpful but they did not always line up with the current version of the software. That was confusing at times, but whenever I needed assistance I called customer service and they would walk me through whatever issue I was experiencing.

The scheduling feature is easy to use and understand. they will also integrate date from previous databases.

Really the worst part about there product is on the human side. Horrible customer service (if you can even speak with someone or if they return your calls) and they seem unwilling to accommodate to specific needs

Matthew, I appreciate you writing a review and letting us know about your experience. It¿s good to hear you enjoy AxisCare¿s scheduling and data imports from your previous system. We take customer feedback seriously, and we were sad to hear you had a difficult time with our customer service. Since your review was posted, I am happy to share with you we have made some changes ¿ one of which was adding several personnel to the Support team to help ensure someone is always available to help. We have also implemented a new system internally that has reduced the response and resolution times by a large margin. We will continue to improve, thanks to open feedback like yours. Thank you again for choosing AxisCare as your software provider and please continue to let us know your thoughts.

The OS is pretty simple They are willing to change the site to accommodate our needs Price Reports Phone App

It isn't as fluid as it could be, pages could work together more Care Note week and Billing week does not match and is a major annoyance (needs to be sun-sat and should have a bi-weekly option) Does not sync/update Home Care Pulse when cases end, even though the information is updated from our system Website is very hard to navigate on a phone when making changes

They are quick to ask for you to sign a contract that they will lock you in but not great customer service.

Horrible customer service experience specially from there higher ups. I will recommend to sign up as they will collect your money and tell you bye when you need some help with a little flexibility in understanding due to the state of the market and getting a Client/Caregivers. They will charge you regardless of your business position without providing and form of service as you are locked down by there contract. Do not make this mistake. All about money for them..

The prodcut itself is not bad for the money but the service is terrible

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled....

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Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as...

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The cost per client, the ease of use of the platform and the mobile app with geofencing.

I am not a fan of the built in CRM. I wish there were options for CRM integrations. I especially do not like how many clicks you have to do to send a message to one person. I hope there is an integration option coming soon as I hate having to work from multiple systems.

Hi Kasan, We are incredibly grateful that you took the time to review AxisCare and are so happy that you've found our software easy to use. We are always looking at ways to improve, so we are very thankful for your feedback. Thank you again and we look forward to serving your agency for many more years! -The AxisCare Team

I love that it meets our needs in every way. It is easy to use. It is cloud based so it's function both inside and outside of the office. It's versatile and easy to customize. It's a great value. The customer service is off the charts incredible. I can't say enough good about it!

I want more reports... that's about it. They are continually surprising us as they adapt and grow, making it better and better all the time!

The caregiver’s app is easy to download and use.

It is not user friendly at all. I’ve been using software for almost 17 yrs and all of them I have ever used I have been able to jump in and get to work. Not the case here. Making changes in the software was not easy either. I’ve used other software that was less expensive and much easier to use.

Hi Melissa, I'm sorry to hear that you did not find AxisCare easy to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems we missed...

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AxisCare is easy to use, provides great organization and well worth the price. The solutions has a professional appearance, and the layout is very intuitive to navigate. The system combines all aspects of the healthcare business, from marketing and tracking leads to managing client and caregiver information. AxisCare consistently makes updates to the system, making it even better with each release.

No particular issues with the product. Customer Service is pretty good, however, I have experienced times when follow up could have been more timely.

Multi platform use i.e. smartphone, tablets, desktop. Low cost to enter. Multi-user integration without jeopardising security. Contact with support, improvements made over time, Listens to input and accommodate for special changes to one client. Form creating possibilities (which can only get better as it is in Beta) Financial reports. Overall very easy to use.

Would like the phone app to be introduced to UK. Full integration with xero.com accounting software for invoicing.

The ratings we could find said what we needed to know and it fits our scheduling, reporting and documenting needs well.

Not thrilled with the cost because we don't utilize the whole package and would love to not pay for what we don't use. Also the current glitches we are experiencing are challenging our patience.

- Very easy to use - Love that we can customize our forms and page view - Easy to pull reports related to billing or payroll - Scheduling has become way faster Axiscare is a must have for a growing business!

As an administrator it can be difficult to use on your phone. I wish there was an app for administrators that differs from the app used by caregivers. Would be easier to make schedule changes, notes etc. on the go.

The attribute functionality is fabulous. It lets us customize our list for our clients and caregivers to get the best match possible when scheduling. I also like the Scheduling functionality that lets me build schedules as far out as I need to.

Integration is an issue. I would love to have the ability to map AxisCare to our earnings codes in iSolved to automate that process for payroll. And I'm still having issues with QuickBooks Online sync re-creating my services with an account of "Cost of Goods Sold"

Axiscare provides a ton of excellent features that offers a seamless way to integrate your business with online software. Coming from Staffing, our team has grown exponentially with the help of this tool.

The software was developed for a specific niche market, so if you are hoping to utilize Axiscare for your own different industry, there will be some technical limitations as it simply was not created for all users in mind.

We can have our caregivers and clients in one place as well as billing and payroll. This is a huge benefit when tracking all your employees and clients.

Wish to be able to add certain fields that are unique to my company. Wish I can run certain reports in a more friendly version.

Easy to use Visual aids make it very easy to scan the schedule quickly to see where your immediate needs are. Customer service is great New features being added based on customer feedback

Some features are slightly behind a couple of the competitors (this gap is closing quickly) Cost is slightly higher than some of the competitors with comparable products

I came to work with a new company and no one really understood the software even tho they had been trained. I was able to figure out the system on my own and guide them through it. I find it very user friendly. The majority of the caregivers really like the app and being able to see their schedules and the messaging system.

I was unaware of the price structure and that we are charged for clients over 20. I would like to be able to have all clients on as active and be able to put our facility hours that we staff on as well but it cost to much to have that many clients in as active.

Very user friendly. Simplifies scheduling. Streamlines billing and payroll.

Higher cost than other software. The functionality makes it worthwhile, but it definitely comes with a cost.

Clean interface, scheduling with ease, despite issues that may comes up they respond rather quickly with fixes. Plus they are always making small and important improvements. Oh, and I forgot very affordable!

Don't like the interface on my phone, though there is a caregiver clock in features, which amazing, wish there was a mobile feature to run my office on the smartphone so I don't have to rely on the webpage.

Like: good customer support, easy to use, not too expensive, has all the necessary fields, no unnecessary "bells and whistles"

least: not very functional, not very flexible. Hard recommendations: - Exports should be more user friendly, provide information, sometimes it is just like downloading words, not data which can be sorted upon. - wish could send caregivers emails/texts from their profile, not need to go out to caregiver list - wish we were not so restricted in the texts - program "kicks us out" without the user being aware, and then when we hit "save" it is NOT saved, because Axis had already kicked us out. - more flexibility in terms of creating our own reporting, screens - there should be an identifier in caregiver, which should be a column in caregiver list, indicating which caregivers are actually working that week

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Price & Capabilities.... the software does more than we need. The affordable solution was the hook but again the capabilities set it apart from everyone else!

Seriously, can't really comment on this, there simply is nothing to say. Even when our team neglected to understand a function, the company customer service was great! In fact, Sydney and Lauren are my 'go to girls' at AxisCare... not too many companies can be that focused, we love it!

A very affordable and easy to use Home Care Management tool, it has all of the essential features and they are committed to updating it on a regular basis

They are missing certain split billing and Medicaid billing features that would help a lot and they ten to collaborate only with third party vendors that are very expensive compared to alternatives