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Dentrix
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dental Practice Management
Table of Contents
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Dentrix - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Dentrix overview
Based on 375 verified user reviews
What is Dentrix?
Dentrix is a dental tool with key features that include treatment planning, charting, and more.
Who uses Dentrix?
By industry, Dentrix reviewers are most commonly professionals in health, wellness and fitness (43%). The most frequent use case for Dentrix cited by reviewers is dental (95% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Dental Practice Management
Ease of Use
Training and Learning Curve
Insurance Information
Reports
Disruptive and cumbersome updates
Dentrix’s user interface
Dentrix pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.2
Customer support
4.1
Reviews sentiment
What do users say about Dentrix?
Dentrix is a dental tool with key features that include treatment planning, charting, and more.
Select to learn more
Who uses Dentrix?
Based on 375 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Dentrix's key features
GetApp's analysis of 27 verified user reviews collected between July 2021 and October 2024 identifies Dentrix's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Dentrix's treatment planning capabilities for their ability to present multiple options for the same tooth, aiding patient understanding and decision-making. They find it helpful for clinical communication and continuity of care. Users report that it is easy to add new treatments and customize formats. However, they note that proper training is essential for effective use. Some users mention the convenience of explosion codes and the ease of pulling up multiple options for patients. Of the 15 Dentrix users who gave detailed accounts of their use of Treatment Planning, 100% rated this feature as important or highly important.
See related user reviews
Heather T.
Billing and coding specialist
Belkin L.
Office Manager
Users report that Dentrix's charting capabilities are simple, color-coded, and easy to understand, aiding in patient education. They appreciate the separate window for perio charting, which facilitates comparison with hard tissue charts. Reviewers find the charting intuitive and customizable, making it easy to track existing and proposed treatments. They highlight the talk-to-text functionality for hygienists and the ability to quickly chart conditions. However, some users mention that the software can be non-user-friendly and requires improvement. Of the 16 Dentrix users who gave detailed accounts of their use of Charting, 100% rated this feature as important or highly important.
See related user reviews
Alcy S.
Dental Hygienist
Maria E.
Registered Dental Assistant
All Dentrix features
Features rating:
Dentrix awards
Dentrix alternatives
Dentrix
Starting from
No pricing info
CareStack
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Adit
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BestoSys
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No pricing info
Dentrix pricing
Pricing plans
Pricing details:
Starter
No pricing info
Features included:
- Dentrix Product Support
- Eligibility and Claims Processing
- Billing and Payments
- Patient Forms
Accelerator
No pricing info
Features included:
- Dentrix Communications
- Profitability Insights Suite
Pro
No pricing info
Features included:
- Clinical Technology Suite
- Digital Presence Essentials Suite
User opinions about Dentrix price and value
Value for money rating:
Of 25 reviews that provide robust commentary on Dentrix's price and value, 28% mention it in a positive light.
Some reviewers find Dentrix to be a great investment, noting that it offers multiple service packages that allow for personalization based on cost and features. They appreciate that it is less expensive than some competitors and feel that the quality justifies the price. However, many users report that Dentrix is very expensive, with recurring fees and additional charges for various services. They feel that the high costs are not always justified, especially given the outdated user interface and technical issues. Some users also mention that the support and maintenance costs are high, adding to the overall expense.
, and
To see what individual users think of Dentrix's cost and value, check out the review excerpts below.
Dentrix integrations (34)
Integrations rated by users
We looked at 375 user reviews to identify which products are mentioned as Dentrix integrations and how users feel about them.
Integration rating: 5.0 (2)
“This is how we communicate with our patients. It is important because we need to know their information when contacting them.”
Taysia T.
Dental Assistant
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Other top integrations
Dentrix customer support
What do users say about Dentrix customer support?
Customer support rating:
We analyzed 57 verified user reviews to identify positive and negative aspects of Dentrix customer support.
A number of users find Dentrix customer support helpful, knowledgeable, and able to resolve issues quickly.
Multiple users appreciate the easy access to support via phone, online, and chat, with staff providing clear guidance.
A small group of reviewers report long hold times and difficulty reaching the right support person for complex issues.
Certain users mention inconsistent support quality, slow email responses, and challenges getting issues fully resolved.
Support options
Training options
To see what individual users say about Dentrix's customer support, check out the review snippets below.
“Their customer support is very good, and often resolve any issues within one support session. ”
Tyler L.
Technical Support Specialist
“The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner.”
Tara B.
Office Manager
“we find when we have a question or concern that it is difficult to get through to tech support, there is a lengthy hold time.”
Eileen F.
Sr. Admin. Mgr.
“unless your paying for tech support they will never have answers for your staff answers been running loosing money as a Dr with this system and for a startup that's never a good sign never again!!!!”
James J.
Dentrix FAQs
Dentrix has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is Dentrix used for?
Dentrix is a comprehensive practice management solution that equips dental practices with robust clinical, business, and front office tools as well as smart image technology to help businesses save time on manual data entry, improve patient care, and grow any practice. Dentrix allows dental clinics to manage appointment scheduling, electronic insurance claims, electronic prescriptions, patient communications, patient records, and billing/collections. Dentrix Smart Image technology automatically associates 2D and 3D diagnostic images with CDT codes to connect to provide quality care by connecting clinical and financial processes into one workflow.
Q. What languages does Dentrix support?
Dentrix supports the following languages:
English
Q. Does Dentrix offer an API?
No, Dentrix does not have an API available.
Q. What level of support does Dentrix offer?
Dentrix offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
