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MassageBook
5
362
4
54
3
16
2
4
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Massage practice management solution
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MassageBook - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
MassageBook overview
Based on 444 verified user reviews
What is MassageBook?
By industry, MassageBook reviewers are most commonly professionals in health, wellness and fitness (82%). The most frequent use case cited by reviewers is massage therapy (90%).
What are the most popular integrations for MassageBook?
The MassageBook integrations most frequently cited by reviewers are: Square Payments (a payment processing product rated 4.7 out of 5 for its integration with MassageBook), Google Calendar (a scheduling product, 4.6), and Stripe (a payment processing product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Customization Options
SOAP Notes
Marketing
MassageBook’s user interface
MassageBook pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about MassageBook?
By industry, MassageBook reviewers are most commonly professionals in health, wellness and fitness (82%). The most frequent use case cited by reviewers is massage therapy (90%).
Select to learn more
Who uses MassageBook?
Based on 444 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
MassageBook's key features
GetApp's analysis of 127 verified user reviews collected between July 2021 and September 2024 identifies MassageBook's most critical features and summarizes user sentiment about those features.
Reviewers appreciate MassageBook's scheduling capabilities, highlighting the ease of use for both clients and staff. They find the ability to control availability, add clean-up or set-up time, and block time for vacations valuable. Users report seamless integration with Google Calendar and enjoy the intuitive interface. They say the software prevents double booking and allows clients to book or reschedule appointments independently. However, some reviewers mention a desire for better text messaging integration and additional time options for specific services. Of the 46 MassageBook users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.
Letha S.
Massage therapist
Wren P.
Owner
Amy S.
Licensed Massage Therapist
Brad G.
Owner
Users report that MassageBook's appointment scheduling is straightforward and customizable. They appreciate the ability for clients to book online, pre-pay, and manage their appointments. Reviewers indicate that the system supports multiple staff members and integrates with Google Calendar. They find the automatic reminders and rebooking capabilities helpful. However, some users mention issues with device compatibility and the need for more flexible time increments. Of the 44 MassageBook users who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.
Reviewers feel that MassageBook's appointment management system is efficient and user-friendly. They highlight the automated email and text reminders, customizable scheduling options, and the ability to reschedule or cancel appointments easily. Users appreciate the integration with SOAP notes and the ability to track client history. They say the system helps prevent double bookings and manage client communication effectively. Some reviewers suggest improvements for viewing monthly schedules and adding extra time for services. Of the 26 MassageBook users who gave detailed accounts of their use of Appointment Management, 96% rated this feature as important or highly important.
Users report that MassageBook's SOAP notes feature is comprehensive and easy to use. They appreciate the anatomical diagrams, flexible note formats, and HIPAA compliance. Reviewers indicate that the system helps them stay organized and track client progress. They find the ability to print notes and use both text and visual formats valuable. Some users mention a desire for better integration with the mobile app and the ability to upload previous notes more easily. Of the 31 MassageBook users who gave detailed accounts of their use of SOAP notes, 94% rated this feature as important or highly important.
Reviewers indicate that MassageBook's calendar management is flexible and integrates well with personal calendars like Google Calendar. They appreciate the ability to block time for breaks, set recurring events, and manage availability in advance. Users report that the system helps them stay organized and prevents double bookings. They find the color-coding options helpful for distinguishing different types of appointments. Some reviewers mention a learning curve and occasional syncing issues with external calendars. Of the 26 MassageBook users who gave detailed accounts of their use of Calendar Management, 92% rated this feature as important or highly important.
Users report that MassageBook's online booking feature is convenient and time-saving. They appreciate the ability for clients to book, reschedule, or cancel appointments online. Reviewers highlight the integration with websites, Google Reserve, and social media platforms. They find the system user-friendly and beneficial for increasing bookings. Some users mention concerns about clients needing to create accounts and the inability to hold cards on file for no-show protection. Of the 39 MassageBook users who gave detailed accounts of their use of Online Booking, 90% rated this feature as important or highly important.
See related user reviews
Christopher H.
LMT
Sandra R.
Licensed Massage Therapist and Instructor
Chessa R.
Licensed Massage Therapist/ Owner
Kenneth E.
Massage Therapist
All MassageBook features
Features rating:
MassageBook alternatives
MassageBook pricing
Pricing plans
Pricing details:
User opinions about MassageBook price and value
Value for money rating:
To see what individual users think of MassageBook's price and value, check out the review snippets below.
Natalie T.
Owner and LMT
Julie D.
Owner
MassageBook integrations (4)
Integrations rated by users
We looked at 444 user reviews to identify which products are mentioned as MassageBook integrations and how users feel about them.
Integration rating: 4.7 (57)
“Worked well, but fees were really high, especially for memberships”
Steve D.
Massage Therapist and owner
Integration rating: 4.7 (34)
“It keeps us on track with our appointments and events. Very usueful.”
Patricia D.
Manager Business Administration
Integration rating: 4.7 (20)
Integration rating: 4.7 (12)
Integration rating: 5.0 (6)
“It connects your event management directly to your payments, so everything stays in sync. Deposits, invoices, and final payments flow through one system, reducing manual entry and errors.”

Aireanne T.
Owner
Integration rating: 4.7 (3)
MassageBook customer support
What do users say about MassageBook customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of MassageBook customer support.
Widely noted by reviewers, MassageBook's customer support is quick to respond via phone and email, often resolving issues within minutes.
A significant portion of users appreciate always reaching knowledgeable, friendly, and patient support staff when they need help.
Broad user base values the ability to contact real humans for assistance, making the process feel personal and supportive.
Common user feedback highlights that support staff provide thorough, step-by-step guidance and adapt solutions to individual business needs.
Support options
Training options
To see what individual users say about MassageBook's customer support, check out the review snippets below.
“I’ve been using it for years it has helped build and run my business smoothly. Whenever I’ve needed help and called support, they have been extremely helpful and quick with answers. ”
Angela S.
Owner
“The customer service were prompt and thorough on any issues I did have and they made it all flow to my style of working because there are several ways to approach it.”
Elysa S.
Owner, Therapist
“Currently, you can not adjust how the memberships are displayed for your customers on the platform...”
Forrest H.
Licensed Massage Therapy
MassageBook FAQs
Q. What is MassageBook used for?
MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews. Key features of MassageBook include client management, point of sale (POS), loyalty program, employee scheduling, treatment packages, performance metrics, financial management, and a client database. It offers client intake forms and SOAP notes, allowing users to maintain client records with information about anatomy and physiology. The platform comes with a secure database, which enables businesses to track the medical history of customers whilst maintaining compliance with HIPAA guidelines. MassageBook lets users create custom deals for any service combinations and share promotions via email, social media, business websites, and the MassageBook Directory. Teams can set business rules to define service cities and areas to accept outcall appointments as per individual requirements.
Q. Does MassageBook support mobile devices?
MassageBook supports the following devices:
iPad, Android, iPhone
Q. What level of support does MassageBook offer?
MassageBook offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support
















