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MassageBook Logo

Massage practice management solution

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MassageBook - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

MassageBook overview

Based on 444 verified user reviews

What is MassageBook?

By industry, MassageBook reviewers are most commonly professionals in health, wellness and fitness (82%). The most frequent use case cited by reviewers is massage therapy (90%).

What are the most popular integrations for MassageBook?

The MassageBook integrations most frequently cited by reviewers are: Square Payments (a payment processing product rated 4.7 out of 5 for its integration with MassageBook), Google Calendar (a scheduling product, 4.6), and Stripe (a payment processing product, 4.8).

Starting price

20flat rate /
per month

Alternatives

with better value for money


Pros & Cons

Customer Support

Customization Options

SOAP Notes

Marketing

MassageBook’s user interface

Ease of use rating:

MassageBook pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(12)
3-4(70)
5(362)

What do users say about MassageBook?

By industry, MassageBook reviewers are most commonly professionals in health, wellness and fitness (82%). The most frequent use case cited by reviewers is massage therapy (90%).

Select to learn more


Who uses MassageBook?

Based on 444 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness
Alternative Medicine
Medical Practice
Consumer Services
Others

Use cases

Massage Therapy
Business Management
Spa

MassageBook's key features

GetApp's analysis of 127 verified user reviews collected between July 2021 and September 2024 identifies MassageBook's most critical features and summarizes user sentiment about those features.

Scheduling

Reviewers appreciate MassageBook's scheduling capabilities, highlighting the ease of use for both clients and staff. They find the ability to control availability, add clean-up or set-up time, and block time for vacations valuable. Users report seamless integration with Google Calendar and enjoy the intuitive interface. They say the software prevents double booking and allows clients to book or reschedule appointments independently. However, some reviewers mention a desire for better text messaging integration and additional time options for specific services. Of the 46 MassageBook users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

See related user reviews

“no default view for your own schedule, you have to select your own schedule every time”
LS

Letha S.

Massage therapist

“I'd like to see more customization ability for setting my schedule/availability.”
WP

Wren P.

Owner

“The schedule page is hard to see the schedule times, could be bolder type”
AS

Amy S.

Licensed Massage Therapist

“Keeps me on my monthly track”
BG

Brad G.

Owner


Appointment scheduling

Users report that MassageBook's appointment scheduling is straightforward and customizable. They appreciate the ability for clients to book online, pre-pay, and manage their appointments. Reviewers indicate that the system supports multiple staff members and integrates with Google Calendar. They find the automatic reminders and rebooking capabilities helpful. However, some users mention issues with device compatibility and the need for more flexible time increments. Of the 44 MassageBook users who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.


Appointment management

Reviewers feel that MassageBook's appointment management system is efficient and user-friendly. They highlight the automated email and text reminders, customizable scheduling options, and the ability to reschedule or cancel appointments easily. Users appreciate the integration with SOAP notes and the ability to track client history. They say the system helps prevent double bookings and manage client communication effectively. Some reviewers suggest improvements for viewing monthly schedules and adding extra time for services. Of the 26 MassageBook users who gave detailed accounts of their use of Appointment Management, 96% rated this feature as important or highly important.


SOAP notes

Users report that MassageBook's SOAP notes feature is comprehensive and easy to use. They appreciate the anatomical diagrams, flexible note formats, and HIPAA compliance. Reviewers indicate that the system helps them stay organized and track client progress. They find the ability to print notes and use both text and visual formats valuable. Some users mention a desire for better integration with the mobile app and the ability to upload previous notes more easily. Of the 31 MassageBook users who gave detailed accounts of their use of SOAP notes, 94% rated this feature as important or highly important.


Calendar management

Reviewers indicate that MassageBook's calendar management is flexible and integrates well with personal calendars like Google Calendar. They appreciate the ability to block time for breaks, set recurring events, and manage availability in advance. Users report that the system helps them stay organized and prevents double bookings. They find the color-coding options helpful for distinguishing different types of appointments. Some reviewers mention a learning curve and occasional syncing issues with external calendars. Of the 26 MassageBook users who gave detailed accounts of their use of Calendar Management, 92% rated this feature as important or highly important.


Online booking

Users report that MassageBook's online booking feature is convenient and time-saving. They appreciate the ability for clients to book, reschedule, or cancel appointments online. Reviewers highlight the integration with websites, Google Reserve, and social media platforms. They find the system user-friendly and beneficial for increasing bookings. Some users mention concerns about clients needing to create accounts and the inability to hold cards on file for no-show protection. Of the 39 MassageBook users who gave detailed accounts of their use of Online Booking, 90% rated this feature as important or highly important.

See related user reviews

“Promotional offers with online booking allow you to track who actually engages with marketing materials”
CH

Christopher H.

LMT

“There are still a few features when setting up the online booking that are confusing.”
SR

Sandra R.

Licensed Massage Therapist and Instructor

“The online booking for clients, I decide how the schedule works for myself, the website that it comes with, it's user friendly, keeps track of sales, customer loyalty & customer support is right there when you need them!”
CR

Chessa R.

Licensed Massage Therapist/ Owner

“Square took a cut based off of the 100% price when I only took a 20% booking fee.”
KE

Kenneth E.

Massage Therapist


All MassageBook features

Features rating:

Access controls/permissions
Accounting
Activity dashboard
Alerts/Notifications
API
Automated scheduling
Availability indicator
Availability management
Billing & invoicing
Booking management
Calendar sync
Client management
Client portal
Contact database
Credit card management
Credit card processing
CRM
Customer database
Customer history
Customizable forms
Customizable templates
Data import/export
Debit/Credit card processing
Discount management
Electronic payments
Email management
Email marketing
Email reminders
Employee management
Financial management
For salons and spas
Gift card management
In-Person payments
Inventory management
Loyalty program
Marketing automation
Multi-Location
Multiple user accounts
Order management
Payment processing
Performance metrics
Point of sale (pos)
Practice management
Promotions management
Ratings/Reviews
Real-Time reporting
Recurring appointments
Reminders
Reporting/Analytics
Reporting & statistics
Reputation management
Rescheduling
SMS messaging
SMS reminders
Social media integration
Staff management
Task scheduling
Third-Party integrations
Transaction history
Website integration

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Vagaro logo
visit website

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MassageBook pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Transition

20

Per month

Features included:

  • Pre-Built Website with Online Booking
  • New Clients from MassageBook
  • Monthly Membership Management
  • Unlimited Staff
  • Client Records
  • Outcall Functionality
  • Card Payments Processing
  • Mobile App
  • Google Calendar Sync
  • Facebook & Instagram Integration
  • Basic SOAP Notes
  • Reviews Collection (including Google)

Simplify

40

Per month

Features included:

  • Personal Website Integration
  • Auto Text Appointment Reminders
  • Auto Email Appointment Reminders
  • Premium SOAP Notes
  • Client Intake Forms
  • Insurance Billing Receipts
  • SEO Rank Booster
  • Real Time In-App Chat Support

Amplify

50

Per month

Features included:

  • Online Schedule Appearance
  • Email Marketing Campaigns
  • Autopilot Emails
  • Gift Certificates
  • Promotions Engine
  • Customizable Website
  • Real Time In-App Chat Support

User opinions about MassageBook price and value

Value for money rating:

To see what individual users think of MassageBook's price and value, check out the review snippets below.

“We love everything from scheduling clients, text reminders, soap notes, individualized financial goal tracker for our contractors/business, and easy to navigate website for all!”
NT

Natalie T.

Owner and LMT

“I have been using MassageBook for several years, although I only upgraded to the Pro version about 18 months ago, and the extra services included in the Pro version makes it is well-worth the expense! Plus, the customer service is top-class. ”
JD

Julie D.

Owner

MassageBook integrations (4)

Integrations rated by users

We looked at 444 user reviews to identify which products are mentioned as MassageBook integrations and how users feel about them.

Integration rating: 4.7 (57)

Worked well, but fees were really high, especially for memberships

SD

Steve D.

Massage Therapist and owner

Integration rating: 4.7 (34)

It keeps us on track with our appointments and events. Very usueful.

PD

Patricia D.

Manager Business Administration

Stripe logo
Stripe

Integration rating: 4.7 (20)

Integration rating: 4.7 (12)

Integration rating: 5.0 (6)

It connects your event management directly to your payments, so everything stays in sync. Deposits, invoices, and final payments flow through one system, reducing manual entry and errors.

Verified reviewer profile picture

Aireanne T.

Owner

Wix logo
Wix

Integration rating: 4.7 (3)

MassageBook customer support

What do users say about MassageBook customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of MassageBook customer support.

Widely noted by reviewers, MassageBook's customer support is quick to respond via phone and email, often resolving issues within minutes.

A significant portion of users appreciate always reaching knowledgeable, friendly, and patient support staff when they need help.

Broad user base values the ability to contact real humans for assistance, making the process feel personal and supportive.

Common user feedback highlights that support staff provide thorough, step-by-step guidance and adapt solutions to individual business needs.

Support options

Faqs/forum
Email/help desk
Chat
Phone support

Training options

Live online
In person
Documentation
Webinars
Videos

To see what individual users say about MassageBook's customer support, check out the review snippets below.

“I’ve been using it for years it has helped build and run my business smoothly. Whenever I’ve needed help and called support, they have been extremely helpful and quick with answers. ”

AS

Angela S.

Owner

“The customer service were prompt and thorough on any issues I did have and they made it all flow to my style of working because there are several ways to approach it.”

ES

Elysa S.

Owner, Therapist

“Currently, you can not adjust how the memberships are displayed for your customers on the platform...”

FH

Forrest H.

Licensed Massage Therapy

MassageBook FAQs

Q. Who are the typical users of MassageBook?

MassageBook has the following typical customers:
Freelancers, Small Business

These products have better value for money


Q. What is MassageBook used for?

MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews. Key features of MassageBook include client management, point of sale (POS), loyalty program, employee scheduling, treatment packages, performance metrics, financial management, and a client database. It offers client intake forms and SOAP notes, allowing users to maintain client records with information about anatomy and physiology. The platform comes with a secure database, which enables businesses to track the medical history of customers whilst maintaining compliance with HIPAA guidelines. MassageBook lets users create custom deals for any service combinations and share promotions via email, social media, business websites, and the MassageBook Directory. Teams can set business rules to define service cities and areas to accept outcall appointments as per individual requirements.


Q. Does MassageBook support mobile devices?

MassageBook supports the following devices:
iPad, Android, iPhone


Q. What level of support does MassageBook offer?

MassageBook offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support

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