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PatientNow
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Practice management solution for aesthetics clinics
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PatientNow - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
PatientNow overview
What is PatientNow?
PatientNow is a comprehensive electronic medical records and practice management software solution designed for aesthetic medicine providers in settings such as med spas, plastic surgery practices, weight loss clinics, intravenous therapy centers, dermatology offices and wellness facilities. The platform reshapes clinical and administrative workflows to support patient engagement, operational coordination and business development in the aesthetics and wellness sector. With adoption by more than four thousand active locations worldwide and a high client retention rate, PatientNow handles millions of appointments and invoices every month. The software suite delivers an integrated electronic medical records system that safeguards patient data through HIPAA compliant documentation and data encryption. Customizable templates accommodate a wide range of procedures and treatment plans. The practice management component centralizes appointment scheduling, task assignment, billing, invoicing and customizable reporting to streamline revenue tracking and operational analytics. Patient engagement features include secure online intake forms, automated appointment and follow-up reminders via email and text, and a patient portal that enables access to medical records and payment processing. The photography module offers precise image capture, before and after comparison, background removal, drawing and notation tools, and procedure sequence templates to enhance visual tracking of treatment progress. The platform supports a broad ecosystem of third-party integrations for digital marketing, reputation management, lead capture and social media coordination. Secure payment gateways facilitate efficient financial management. Role-based access control and regular audits reinforce data security and compliance with meaningful use standards. An open API framework enables connection to external applications, allowing practices to configure a tailored technology stack that meets evolving operational requirements.
Who uses PatientNow?
By industry, PatientNow reviewers are most commonly professionals in medical practice (54%). The most frequent use case for PatientNow cited by reviewers is managing medical spas (65% of reviewers).
What do users say about PatientNow pricing?
Some users report that PatientNow offers good value for money, with many features at a lower cost and significant savings. However, some users say the cost is prohibitive for smaller practices and dislike extra charges and high annual fees.
Starting price
Alternatives
with better value for money
Pros & Cons
Usability
Adaptation
Personalization
Engagement
Efficiency
Stability
PatientNow’s user interface
PatientNow pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.8
Ease of use
3.8
Customer support
4.0
Reviews sentiment
What do users say about PatientNow?
Users report PatientNow offers comprehensive tools for patient scheduling, practice management, and document handling, making daily operations easier and supporting both medical and cosmetic practices. They find it generally intuitive and appreciate customizable options, integrated reporting, and features that help track patient engagement and financials. Some say the scheduling and appointment reminders are particularly useful for busy clinics.
Reviewers indicate frequent bugs, slow performance, and glitches disrupt workflow, with customer support described as inconsistent and sometimes unresponsive. They mention payment processing issues, cumbersome reporting, and difficulties with form creation and template management, which can be frustrating and time-consuming.
Select to learn more
Who uses PatientNow?
Based on 295 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
PatientNow's key features
Most critical features, based on insights from PatientNow users:
All PatientNow features
Features rating:
PatientNow alternatives
PatientNow
Starting from
No pricing info
CharmHealth
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25
Per month
EZDERM
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NextGen Enterprise
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PatientNow pricing
Pricing plans
Pricing details:
Med Spa & Wellness Solution Essentials
No pricing info
Features included:
- Online Booking
- Schedule
- Automated Marketing
- Reputation Manager
- Social Media Integration
- 2 Way SMS
- Electronic Medical Records
- HIPAA-compliant
- Telehealth
- Lab Integration
- e-Prescribing
- Multi-Location
- Patient Portal
- Gift Cards
- Memberships
- Loyalty Programs
- Photography
- Inventory Management
- Performance Management
- Integrated Reports
- Phone & Email Support
- Learning Center & Tutorials
Plastics & Derm Solution Pro
No pricing info
Features included:
- Integrated Reports
- Insurance Billing
- Lab Integration
- Phone & Email Support
- Learning Center & Tutorials
- Prescription Management
- Customer Loyalty
- Photography
User opinions about PatientNow price and value
Value for money rating:
Of 20 reviews that provide robust commentary on PatientNow's price and value, 65% mention it in a positive light.
Some users report that PatientNow offers a good value for money, highlighting that it provides many features at a lower cost compared to other options. They appreciate the affordability and the significant cost savings, especially for full-featured versions like PhotoDoc. Some reviewers find the software reasonably priced and easy to use, considering it a great deal for the features included. However, some users say the cost can be prohibitive for smaller practices and feel that certain features should be included in the base price rather than as costly add-ons. They also mention additional charges and high annual fees as drawbacks.
, and
To see what individual users think of PatientNow's cost and value, check out the review excerpts below.
PatientNow integrations (15)
Integrations rated by users
We looked at 295 user reviews to identify which products are mentioned as PatientNow integrations and how users feel about them.
Integration rating: 5.0 (2)
“Our marketing team does a lot of work in Canva and the marketing tool within PatientNow is fantastic!”
“Helps to create marketing specials to post via texting, Facebook,Instagram and also print flyers.”
Tansy W.
Practice Manager
Integration rating: 4.3 (7)
“We are a weight loss clinic that just moved into aesthetics. RX Photo works great with the 2 modalities”
Tansy W.
Practice Manager
Integration rating: 4.3 (3)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
PatientNow customer support
What do users say about PatientNow customer support?
Customer support rating:
We analyzed 115 verified user reviews to identify positive and negative aspects of PatientNow customer support.
Widespread user sentiment highlights that PatientNow's support team is knowledgeable, friendly, and eager to help resolve issues.
A number of users report quick response times and minimal wait when contacting customer support for assistance.
Multiple users appreciate that if the first contact can't help, support staff escalate issues to someone who can provide solutions.
A limited number of users experience slow or ineffective responses, difficulty reaching support, and inconsistent follow-up on complex issues.
Support options
Training options
To see what individual users say about PatientNow's customer support, check out the review snippets below.
“The customer service department availability and knowledge is awesome! If the person that I come in contact with first does not have a solution, they make sure they find the right person for finding the solution.”
Rachel R.
Office Manager
“From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.”
Hillary J.
Director of Marketing
“I know how to solve more problems on PatientNow than support does, and when I go to them with a big issue, no one know what to do so they say they'll call back with a solution and never do.”
Beck Y.
Marketing Ex. and Back Office Manager
PatientNow FAQs
PatientNow has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. What are the benefits of using PatientNow?
Q. Who are the typical users of PatientNow?
PatientNow has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does PatientNow support?
PatientNow supports the following languages:
English
Q. Does PatientNow support mobile devices?
PatientNow supports the following devices:
iPad, iPhone
Q. Does PatientNow offer an API?
No, PatientNow does not have an API available.
Q. What other apps does PatientNow integrate with?
PatientNow integrates with the following applications:
Swell, WooCommerce, Aesthetix CRM, Swell, Clover, Grade.us, GoTo Meeting, Canva, QuickBooks Online, DoseSpot, Doxy.me, RxPhoto, Cherry
Q. What level of support does PatientNow offer?
PatientNow offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
