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Practice management software for healthcare organizations

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Practice Mate Pricing

Pricing overview

Value for money rating

4.5

/5

110

Price starts from

Free

Pricing options
Free plan
Subscription
Free trial

Pricing details

Practice Mate is available for free.

What users say

Great access from any internet connected device. Cost effective office management going on 15 years.
It is a cost effective way to submit claims, obtain claims status and reconcile accounts for the small medical practices that I work with.

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Reviewers who mentioned pricing said:

PS
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Patricia S.

Mental Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A lot for your money

Reviewed a year ago

Overall, I like the program- it does what I need, and my biller uses it- so we are all on the same page. It schedules, bills, files claims and creates reports all for a very affordable fee.

Pros

I like that the scheduling, billing and insurance claim filing is all in one program. As I learned my way around the program, I found I liked it more and more. I have utilized the Patient Ally portal for my patients, and had some of my forms put into electronic form so that patients have the option to fill out registration paperwork online. This has been such a nice feature. Patients use this to schedule their own appointments as well.

Cons

The video appointment- virtual appointment feature is non functional for me. And it sends an email to my patients in the middle of the night with a link for our appointment which is their link-- however, it doesn't work-- I use Doxy in place of this feature, but its confusing for my new virtual patients to get the email from Office Ally and then it doesn't work.

Vendor response

Thank you Patricia for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

VM
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Vicky M.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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You get what you pay for.

Reviewed 3 years ago

It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.

Pros

It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.

Cons

Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.

PC
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Paul C.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Mate Review

Reviewed 10 months ago

excellent

Pros

I can easily do my own billing at almost no cost

Cons

none

Vendor response

Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

DP
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Diana P.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for Single Provider Practice

Reviewed 3 years ago
Pros

For a small, single provider mental health practice, this software makes billing much simpler. Entering demographics and billing is easy. Most clients are seen for the same procedure and diagnosis each time, I can template my charge entry to have these items automatically fill in at each visit. Easy to view and resubmit the claims that are sent. Can create pop-up notes when accessing certain areas of a patient (scheduling, demographics, etc). Can electronically post EOB's if setup to receive and process the insurance's file. Cannot beat the cost (or lack of cost) for using this software.

Cons

The Accounts Receivable can be challenging at times. Cannot reverse payments/adjustments on an account with a negative transaction, must delete these out, which is a nightmare for tracking or auditing. If the EOB wasn't posted by the system, have to manually search for the patient by looking at each EOB for that insurance.

jk
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james k.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive Comprehensive EHR and Practice Management Solution

Reviewed 10 months ago

Ten plus years of experience with Office Ally with only a handful of hiccups. Definitely on par if not better than much more costly systems like Epic!

Pros

Cloud based solutions catering efficiency and cost mitigation.

Cons

As with all Cloud systems, we are at the mercy of network connections.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

DK
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Debbie K.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Office Ally for Group Practices

Reviewed 3 years ago

It's a vast improvement over other services we've used. We don't use all the features available as some are not as cost efficient for smaller client populations. It has eased many of our processes, such as insurance eligibility and billing.

Pros

It's easy to learn and navigate for clinicians responsible for scheduling their own clients or for administrative staff to coordinate between clinicians and clients.

Cons

Sometimes the system is a bit slow to respond to commands and sometimes a user needs to go all the way through a process again vs using the back button to enter a new search.

LQ
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Linda Q.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product & service

Reviewed a year ago

Excellent customer service.

Pros

Easy to use, reliable, efficient and affordable.

Cons

None at this time. I am very satisfied with Practice Mate.

Vendor response

Thank you Linda for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

JT
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Jessica T.

Medical Practice, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good functionality at a good price

Reviewed a year ago
Pros

Ease of use once familar with software. Good support, and follow up.

Cons

Difficulty getting EDIs for some payors including Medicare.

Vendor response

Thank you Jessica for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

iK
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ilene K.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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18+ year user and still loving it

Reviewed a year ago

As the heading states, I am a user for 18+ years. I have grown with the improvements of Practice Mate. They have been a consistently great company. The only people I have seen or heard complain are those that tend to complain no matter what. Whereas I can see the value of a good product and respect the fact that technology has its ups and downs all around.

Pros

Office Ally's Practice Mate is comprised of professionals that care about the end user, the medical professional and billing staff. They constantly evaluate its effectiveness and aim towards complete satisfaction. It is a cost effective way to submit claims, obtain claims status and reconcile accounts for the small medical practices that I work with. Customer service assistance utilizes remote access to better understand questions and concerns.

Cons

I really don't have any complaints or cons. It would be a typical issue that any product could have, occasional slow server, down for system maintenance, etc. Nothing that is disruptive to my workflow. I use it for a solid 40 hours per week, if not more.

Vendor response

Thank you Ilene for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

JS
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Julie S.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Practice Management for small private practices

Reviewed 10 months ago

I depend on Practice Mate and talk with new clinicians starting their own private practices about using it. It is easy to use and dependable. I like that I can call or email customer support and they get back to me.

Pros

I've been a user of Practice Mate since 2007 and have never felt a need to explore other services. It gives me just what I need, scheduling, electronic claims submission, and allocating payments from patients and insurance companies so I can keep my finances straight. I have access to all this for no (or occasionally minimal) additional cost.

Cons

After 16 years the interface could use an update. But it still works and at least I haven't had to learn a new interface. I have not appreciated how they partnered with payment systems and then pressured me into buying the then-current system, but this has not been an issue for the last year or so.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

GG
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Gabrielle G.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Mate is Great!

Reviewed 10 months ago

Excellent experience -no problems that I can think of -super affordable for providers.

Pros

Work flow makes sense, easy to pull up and filter specific information on demand. Super easy adding a new patient and CPT/ICD10 base template awesome! Fast and easy to create and submit claims. ERAs awesome for payment posting. Interface with Office Ally clearinghouse is seamless and never fails me. Easy to add new rendering providers, billing providers, facilities, payors, etc. OA/PM customer service is awesome; timely and dependable -and they always face my issue head on, then fix it.

Cons

Some of the canned reports don't seem to work. I would like to be able to create/tailor reports to my liking, i.e. pull up exactly what data I want, and/or to be able to run whatever my providers want, with the details they want/need.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

JT
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Jorn T J.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Practice Mate for the solo practic

Reviewed 10 months ago

Great access from any internet connected device. Cost effective office management going on 15 years.

Pros

The scheduling and billing/bookkeeping in one enabled me to split from a sublease and start solo practice with confidence 15 years ago. I came from downloaded software to accessible web-based management system.

Cons

Import of CSV file went well. Some of the pages can be improved to compliment the workflow. Put save buttons everywhere so I don't have to scroll to the bottom every time. Date entry (DOB, injury date etc.) is inconsistent. The cursor automatically advances from month to date but often needs a Tab to go to year. Put another Superbill button all the way up under the charges. Any editing requires a full scroll to the bottom to find it.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

MM
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Mona M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using Practice Mate

Reviewed 10 months ago

Good experience.

Pros

It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.

Cons

I honestly don't know what to say here.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

TD
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Tuan D.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Office Ally. Practice Mate.

Reviewed 10 months ago

I like it a lot. It's relatively inexpensive. If they increase the price, I may look at other systems. So, for the functionality I need, it's good enough.

Pros

Inexpensive. Can use both for scheduling and billing/claim. Internet base. Easy to use.

Cons

Many small details and features difficult for me to explain. Example: Schedule change does not document who changes it, when, to where/when. Prescription part has a lot of features that seem very poorly designed. Appointment slots are too rigid with either 15 min or 30 min, etc. Not dynamic. Many others.

Vendor response

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

JM
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Jessica M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great low cost software

Reviewed 2 years ago

overall I have a good experience using this software mostly for clearing house and billing purposes.

Pros

I like that this is a web based program and not a server software your computer has to harbor. Its low in cost in comparison to other clearhouses.

Cons

patient inability to schedule online is not great, and it takes a lot of clicks to do simple tasks.

jn
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josef n.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Value and Ease

Reviewed 10 months ago

Ease, reliability and a strong commitment to better the technology.

Pros

Although it began as free, it has maintained a very low monthly fee relative to usage. It is the best and most user-friendly program of its kind - ever. It is a shining light in a world where software companies seek advantage over end users. Practice Mate/Ally has always been fair to its users - not only fair but generous.

Cons

You will get no criticism from me - a total fan of the product.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

GL
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Gilian L.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, I've used it since 2015

Reviewed 10 months ago

I've been very happy and will continue to use Practice Mate, the price is great and it's comprehensive. It connects to the clearing system, which is great.

Pros

It covers everything and the cost is great, there is no cost. I run everything through Practice Mate, I do my aging, I do everything.

Cons

It's hard to say because it's pretty comparable to other systems that are considerably more expensive.

cC
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cathy C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practice Mate-Great for the smaller clinic

Reviewed 4 years ago

I love this program. Easy to learn and use. Multiple people can use it at once. Web based and can be used remotely. Customer service is knowledgeable but long wait times . I would recommend for clinics with 1-4 providers.

Pros

My familiarity with the product. Been using it for almost 20 years. It is very user friendly, easy to navigate and can be used by more than one person at at time. Auto posting feature is sufficient. Claims scrubber helps to create clean claims. No cost for support staff user accounts

Cons

Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits.

AG
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Anna G.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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sharing

Reviewed 10 months ago

meets by basic needs

Pros

cost, availability, assess and use by many colleagues

Cons

not very comprehensive or easy to use. Search mechanism is not quite sofisticated

Vendor response

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

BH
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Ben H.

Mental Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ben Hemming, Counseling, Services

Reviewed 10 months ago

I love it! It is so nice to have all of my client records, calendars, insurances, and business information in one place.

Pros

This product is by far the most affordable and user-friendly that I have used. I have tried other products, but this one seems to be the best fit for me and my practice as a licensed mental health therapist.

Cons

I like everything about practice mate. It works perfect for what I do.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

CP
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Carol P.

Medical Practice, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Value

Reviewed 5 years ago

If you are a smaller practice, this should work good for you especially with the low price.

Pros

Does all your billing and scheduling. Very rarely have issues with denied claims. Catches mistakes we make before being sent out. Low cost. Does phone, text, and email reminders.

Cons

Can't manually send out text reminders. Can't link reminder system to a phone number, uses a random phone number. A little bit of a learning curve and sometimes slow loading pages. System can't hold large files. Only will show 100 patients, have to deactivate patients to see the full list. The program needs work, but they have been updating it.

PS
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Phil S.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fantastic Calendaring and connection to Office Ally for insurance processing

Reviewed 6 years ago
Pros

I have used this service for nearly 8 years and have loved it for the calendar and insurance processing for insurance claims for my patients and clients.

Cons

They recently changed to charge for certain insurance companies an extra fee which has made the service more expensive than it was for the original 7 years. I am considering moving all this over to TherapyNotes to submit my insurance claims because I am a small practice.

AB
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Ara B.

Hospital & Health Care, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall a great software

Reviewed a year ago
Pros

It is cost efficient with great customer service that train you and your staff to use the software or handle any trouble you come across

Cons

The calendar on the appointments tab could be improved.

Vendor response

Thank you Ara for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Aw
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Abby w.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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affordable and game changer

Reviewed 10 months ago

Exceptional!

Pros

I like the ease of use of the practice mate. I can see what my biller is doing and i can audit my biller and billing easily. Affordable!!!!

Cons

At this time, I do not have complaints about office ally and any of their their products that i use.

Vendor response

Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

lF
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laura F.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great for submitting claims and excellent customer service

Reviewed 2 years ago

Cost effective, easy to use, good customer service

Pros

easy to use- has a "claim fix" tab that lets me fix problem claims quickly

Cons

Not much flexibility in mental health EHR templates