Guesty Reviews

Incredible on boarding by the team Excellent automations Good connection with API Very complete PMS

A bit pricey for someone who uses many Saas, however the investment is quickly recovered.

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

The chat with customers feature worked well.

- False promises by the sales reps - Glitchy software - If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there. - If you try to set it up yourself...

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We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.

They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.

The promises were strong but absolutely failed to meet any expectations

It's a terrible, short-sighted solution that DOES NOT have the direct relationship with major channels (VRBO, AirBNB, Booking.com) or price automation (Wheelhouse) it promises. Prices don't sync, dates are randomly blocked and income reporting is flat-out wrong. I have to check my calendar and reconcile pricing several times a week just to ensure I'm not missing out on stays because of their awful system can't keep up with BASIC functionality. Literally an everyday nightmare, and good luck getting customer service to show any kind of urgency. Expensive, won't refund costs, and lies about its abilities. Really, really hate that I'm stuck with this service and you should absolutely avoid

Guesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.

They are still growing so some of the software can be buggy. It can be difficult when you need something done asap

Guesty's software has all the key functionality needed to run a large scale property management business effectively, and then some. They're also always rolling out new features, and they have a fantastic team that consistently goes above and beyond to provide an exceptional customer experience. Their 24/7 customer support is also a key value add, since issues can happen around the clock in this line of business.

The accounting integration functionality isn't fully built out with Quickbooks yet, although they're in beta and will be rolling out a solution shortly. This was the only issue that I've encountered.

Honestly not much. They have decent automations.

Where do I begin…You can’t run anywhere the full service from the app. Overall guesty is pretty bad. I came from guesty for hosts and that had way more functionality for way less of a price. I would avoid guesty at all costs, especially if you use VRBO. Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty. Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh.

Seems to be the most powerful calendar management software I could find. Best feature is their GCS service. Also synchronization to Rentals United as well as the ability to publish listings directly from software into channels like booking.com etc.

User interface isn't great. Also only way to contact customer service is via email. (They are pretty good with responding)

I liked the automation services until they stop working.

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Hi Shanyn, Thank you for reaching out and expressing your concerns. We are devastated to hear about this. We would love the opportunity to turn things around for you. Please provide us with your email address and we will reach out ASAP to remedy these concerns. Kindest Regards, The Gusty Customer Success Team

The concept is great. The execution is among the worst I've seen. The one thing they have going is the Zapier integration, because it makes getting data into other systems easier than the competition. That said it's limited and I've heard they want to start charging for API access (not sure if that's a reality or not).

The integrations with the OTAs are pretty terrible. The system is overly buggy/poorly designed. The onboarding is even worse than the software. All of that said, the leadership is the root to the problem. I reached out to leadership multiple times when I felt like they missed deadlines or provided incomplete directions that caused a ton of unneeded work on our end. Every time I reached out, the leadership team either overpromised and underdelivered or they basically said it wasn't their fault. They never owned up to bugs/design flaws and always passed the buck.

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.

Very expensive, unfortunately, it is Guesty's biggest downside.

-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with. -The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where...

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All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!

I've been working with Guesy for a while now. I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case. Very professional and friendly support team. The market manager assigned to my account, [SENSITIVE CONTENT HIDDEN], is probably the most passionate person I've met in a long time. He knows what he's talking about, loves Guesty, loves the industry. He's not just trying to sell us something or do a 9 to 5 job, he really cares about how Guesty can improves our day to day job and makes everyones happy. If he don't have the answer or don't think something is possible, he will get back with another option. Jean-Michel

Revenue management needs improvement. I'm not using it because don't do what a regular software would do.

Hi Jean-Michael, Firstly, we are so thrilled that your experience with our platform and team has been so positive. We are happy to be partnering with Go Florida Condo and are looking forward to a long relationship. Have a lovely week! The Guesty Customer Success Team

We switched over from another PMS about a year and a half ago, and couldn't be happier with the changes. Guesty has improved our companies organization, productivity and communication greatly. They have allowed us to implement new business strategies which we never before considered possible. We have now largely been able to streamline almost everything business related to this one platform - with...

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We wish that we had a little more autonomy with some of the programming aspects for automation. That said, the support team and our case manager are always more than willing to help implement everything we ask them to.

That it provides a dashboard that allows me to manage my properties across most of my channels that I advertise on. It's not their fault I cannot bring on Tripadvisor, it is Tripadvisor that prevents it. But with Airbnb, Booking.com and VRBO all merging so that I don't have to maintain my listings and communications on all those different sites is a God send!

It is missing some features I really need to use, BUT they are very receptive to suggestions and they have implemented many of my requests very quickly! Training was rushed and non-existent once you get your data put in. You can get little blurbs of help through their amazing customer support but it would be good to lose an hour or two on the initial training to allow for a second training after getting all data loaded and the user has time to assess what else they need to know.

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time,...

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Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

We have used Guesty for over 2 years now and it has been one of the main factors in growing our business from less than 10 units when we had our first demo to over 130 units today. It is very intuitive, has lots of features but also gives you huge amount of control in how to set up your business. There is no "one size fits all" way to use Guesty and although lot of businesses use the software, you can tailor its functionality to exactly how you want your guests experience to be. The support guys are also really friendly and (our account manager) is an asset to the company.

I would say the thing I like least about Guesty is the price! However, I must say that you very much get what you pay for and although there are undoubtedly cheaper options out there - Guesty can afford to charge more simply because they offer more, in both functionality and reliability. As with any business, if people are willing to pay for it, then the price is right.

I'm extremely impressed by Guesty's attention to detail. Our Customer Success Manager, Jerome, has been an absolute pleasure to work and has constantly surpassed our expectations. He has been instrumental in helping us grow and optimize our processes over the last couple of months. Guesty's CRM software is phenomenal. It's absolutely critical to have one central communication hub and Guesty allows...

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My biggest issue with Guesty is that it doesn't allow you to make changes to the automated messages without contacting support. We'd love to initiate some small changes on our end but can't do that until we have greater control.

Crucial for our decision was the guest communication service and the fact that the software just works! Previously to Guesty we have worked with a low-cost property management tool which was ok for the first business years. As soon as the number of properties grew - at some point very fast - and the landlord`s and guest´s demands grew, we started searching for a more competitive tool. Especially in terms of fast and reliable connectivity with the rental platforms, the imported features, analytics and pricing tools Guesty offers solid solutions. In terms of outsourcing guest communication it is the best solution we have found until now.

It gets some time until you understand all features, but the Guesty support is really helpful.

The UI looks good and there are a lot of integration options.

Simple features, like security deposits, function in some channels and not in others leading to a lot of issues. Problems can take months to resolve. Average response time from support can take days. Users will like need the 3rd party integrations just to solve issues that arise out of use of this software. There are no notifications of system outrages, which can be a huge issue when communicating with guests.

We have been using and working with Guesty since 2016 and this has enabled us to scale our business, drive efficiencies and improve service levels. The software is easy to navigate and use and the support continues to get better and better. There are regular developments as Guesty continues to innovate and move forward staying one step ahead of competitors.

There are no cons to using Guesty software.

Great customer service, communication team, and user interface.

It can be tedious to get integrated with new booking platforms such as booking.com and Homeaway. It isn't necessarily Guesty who is at fault. Homeaway is just difficult to get integrated with but Just a heads up, it is tedious.

Guesty changed my work and social life tremendously. I was with a different software prior to Guesty and I would be in tears sometimes just trying to understand the complexity of the software. End of the month and owner statements would take me a week to finish. Now, Owner statements are done in a matter of minutes. Guesty makes it so easy to manage my properties and they are constantly rolling out new and better things. My CSM is [SENSITIVE CONTENT]. I can't find enough good things to say about her. She is smart and thorough and pushes me to keep up with all Guesty has to offer. AMAZING personality that has made us feel so comfortable.

Nothing that I don't like. I think it is the easiest and best software on the market.